I will make this a quick review. The hotel was very comfortable,clean and the food was great. The location was also very good with a walk down to the beach.
Unfortunately, we had an incident that marred our stay (we were on a family weekend with inlaws and nieces and nephews) and without going into too much detail it did involve a member of staff that did not live up to the standards we expect when staying somewhere and this caused a lot of anguish and disappointment.
Thankfully the hotels General Manager and owner stepped in to help and lets say, they rectified the situation! The only reason we have given it 3 stars is because of this incident otherwise we would have rated it higher. The GM and owner took the incident by the scruff of the neck and resolved the issue. Needless to say, the member of staff is no longer there and we have been assisted all the way by the management. Hats off to them!
Its good to know that we are still in an age where the owners of large hotels take a personal interest in their guests.
Thanks to all concerned.
- Official Description (provided by the hotel):
- This superb privately owned AA 3 Star Bournemouth hotel boasts 109 en-suite rooms and deluxe suites. It is ideally situated in the heart of Bournemouth's East Cliff, only a short walk from the busy town centre where you can find the Bournemouth International Centre (BIC), the Pavilion Theatre, family friendly pubs and restaurants that cater for all tastes. We are a few minutes walk away from Bournemouth's Blue Flag award winning, golden, sandy beaches and Bournemouth Pier. ... more less
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- Also Known As:
- Queens Hotel Bournemouth