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“A weekend away”

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The Cottonwood Boutique Hotel
Ranked #34 of 66 Hotels in Bournemouth
Reviewed 24 February 2013

I have to say that I was a little speculative about the hotel purely based on some of the reviews on trip advisor, I was however very pleasantly surprised. We stayed two nights in a double room with a sea view and booked via lastminute.com. We got a great deal and I must say that the hotel was great but I would never pay the base price of I think the nights we stayed which would have been £200 per night.

We stayed in room 17, which was actually 2 twins pushed together, but not really that big a deal because it was comfy and meant more room. The room was a good size, the sea view was a nice bonus. I believe that the hotel was exactly as described and looked like the photos that are online. The restaurant was great value for money and quaint. The place was what I would describe as quite qwerky and had some nice character.

I saw some reviews of the place being too cold which is not the case, in fact we had to have the window open at some points because even after turning off the radiator it was too warm.

The only negatives that I could really be picky about is because it is quite an old place.. the floor boards from the room above kept squeaking, the walls were also quite thin (suggest being on the 2nd floor of you are a soft sleeper) we could hear someone snoring during the night!

All in all I would definitely go back again, I really enjoyed Bournemouth and I would recommend this hotel to anyone.

We paid £166 for 2 nights for future reference.

Room Tip: Second floor would definitely be quieter than the first. A sea view goes without saying.
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  • Stayed: February 2013, travelled as a couple
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1  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastcliffProject, Manager at The Cottonwood Boutique Hotel, responded to this reviewResponded 25 February 2013

Thank you for your constructive comments on your stay at the Cottonwood and I am delighted that you enjoyed your stay. The sea views are truly wonderful aren't they. We're rather spoilt with our location on the cliff top; in some of our rooms you can enjoy the sea view from the bed. Be sure to keep an eye on our website for up and coming events and special promotions or join our email listing for our monthly newsletter. We look forward to welcoming you to the Cottonwood in the near future. Best wishes.

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640 - 646 of 821 reviews

Reviewed 22 February 2013

after reading previous reviews from people who had stayed recently we were very apprehensive bearing in mind friends had also decided to join us as it was their anniversary this week also.
We had room 19,the views were wonderful the room warm and spotless,more friends were joining us for supper so 6 in total,we had the most wonderful meal,everyone was very impressed with all 3 courses staff were excellent and the chef Gary was superb with the lightest chocolate fondant ever!!! Without a doubt we will return!!! Thankyou `Cottonwood`.

Room Tip: we had room 19 which was far more spacious than our friends who had room 15???
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  • Stayed: February 2013, travelled with friends
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Thank Teresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastcliffProject, Manager at The Cottonwood Boutique Hotel, responded to this reviewResponded 25 February 2013

Thank you for your feedback on your stay at the Cottonwood. We're so pleased you all enjoyed you stay and supper with us and very much appreciate the positive comments. Be sure to keep an eye on our website for up and coming events, Mothers Day and Easter are only just round the corner and Bournemouths Air Festival later in the year in August. We look forward to welcoming you back to the Cottonwood Boutique Hotel in the near future.

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Reviewed 17 February 2013

We booked the cottonwood boutique for a family night away to enjoy the delights of Bournemouth for the weekend. Upon arrival we were asked to pay upfront, very unusual but anyway, we paid and proceeded to our room.....well upon entry, it was dirty and clearly had not been cleaned, there was hair on the floor, used cups still in the bathroom and false eyelashes on the floor!!! The decor was not as described, the word "boutique" would not come to mind, more like car booty, as that's where the furniture looks like it came from!
After overcoming the initial dirtiness, my husband turned on the shower and brown water filled the bath, for then the shower head to become unattached and spray the rest of the bathroom with dirty water, including myself!!!!!
The bedside lamps had blown and the phone did not work at first then had the worst line...also the "free wifi" would not connect......the room was also freezing......hardly the family room we'd paid for and where expecting!
Having never complained about a hotel before, we did....to be told the hotel was fully booked,the manager did come to our room, and conveniently had a room, that the guests had not arrived that we could swap with.......which we were overjoyed with!!!! Problem solved.....so we thought!

This room was much cosier and inviting, however we flooded the bathroom almost with the ridiculous shower curtain and the room was continuously noisy through the night, with banging...?? From where??

We ate in the restaurant and our daughters meal...well, was not what we ordered, or as described should we say, and my husbands steak, looked like the sole of his shoe....the plus side, the waiting staff were lovely and we managed to escape in one peace, and were laughing all the way home at the conversations we over heard in the restaurant from the other unsatisfied guests!!

Room Tip: Avoid room 41.........
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  • Stayed: February 2013, travelled with family
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4  Thank MrsH633
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastcliffProject, Manager at The Cottonwood Boutique Hotel, responded to this reviewResponded 20 February 2013

Many thanks for your feedback on Trip Advisor. I was saddened to learn that you did not have an enjoyable stay, a real contrast to our comments so far this year. I do believe that the brown water coming out of the taps was as a result to new pumps and other pipe work undertaken earlier in the month. We haven't had any other comments concerning this so it would seem to be a one off.

In regards to the general uncleanliness of the bedroom and fixtures not working, this is totally inexcusable and will be investigated fully together with the shower curtain being changed and the banging investigated.

I know our Head Chef will be disappointed that your meal did not reach your expectations, we very rarely have complaints over our food and will be looking into when you stayed and the team that were working that evening.

From a hotel perspective it is important that guests make us aware of any problems they are experiencing during their stay, as it enables us to try and resolve the problem whilst you are here. I'm glad that we were able to move you to a new room, which despite the banging on one night, was better received.

Many thanks for your valued feedback.

Best wishes.

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Reviewed 14 February 2013

Originally booked into the Ocean View Hotel but had an email the day before to say that we were upgraded to the sister hotel Cottonwood Boutique which is next door. We were pleasantly surprised, a lovely spacious room. Bed was very comfortable and had a double bed rather than two singles which we appreciated. Decor throughout the building is fresh and modern- different from your commercial hotels. All very clean and nice shower/bath. We did not eat there but looked at the menu which looked a good price- 3 courses and a drink for 15 pounds. We did not have a sea view but the hotel is located on the sea front. Would definitely stay again- a fab stay for only 20 pounds!!

  • Stayed: February 2013, travelled as a couple
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Thank Rebecca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastcliffProject, Manager at The Cottonwood Boutique Hotel, responded to this reviewResponded 20 February 2013

Dear Rebecca - sounds like you had a lovely stay with us and do hope you come back again in the near future, perhaps next time you will choose to have dinner in the Garden Restaurant. I'm glad you liked the decor and the more intimate feel to the hotel, something not that common in many towns. Best wishes.

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Reviewed 5 February 2013

We were booked into the Ocean View hotel, but was moved to its sister hotel. It was a bit of a worry because we hadn't researched the Cottonwood Boutique Hotel. But we had nothing to worry about! Our rooms were comfy with lovely views. The staff were very friendly and helpful. We had come here to see an Auntie who lives nearby and to celebrate 2 birthdays. We chose to eat in the hotel restaurant for the 1st birthday, which was made special by a surprise visit from Chef Wicker. We enjoyed the night so much that we celebrated again for the next birthday. Where again we had a visit from Chef Wicker, who wished us a safe journey home. Made our weekend special. Thank you to the whole team. X

  • Stayed: February 2013
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Thank Jpjenko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastcliffProject, Manager at The Cottonwood Boutique Hotel, responded to this reviewResponded 20 February 2013

Delighted that you enjoyed your stay with us and thank you for deciding to dine with us in the Garden Restaurant on both evenings. All of the team appreciate what an important part of the guests experience they are and I'm glad that this was reflected, particularly by our Head Chef. I will of course pass on your feedback to the team and we look forward to welcoming you back to the hotel in the near future. Best wishes.

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Reviewed 17 January 2013

Just came back after few days break with my better half at the Cottonwood hotel - and what a treat!! beautiful Hotel, located on the cliff top - romantic walk by the beach to the Bournemouth pier - ideal!! and the food!! it's more than you can imagine - nothing like in just any other Hotel - chef came out to us and served a main course to ask if it was to our satisfaction, food presented beautifully and tasting like heaven. We have mentioned that we were coming for our anniversary and we've found rose petals on our bed.. just superb!! big thank you to all the Staff! great service will definitely be coming back

Room Tip: pay extra for the amazing sea view! waking up to the beautiful sunrise makes your day!!
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  • Stayed: January 2013, travelled as a couple
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3  Thank JoLDN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastcliffProject, Manager at The Cottonwood Boutique Hotel, responded to this reviewResponded 20 February 2013

Thank you for your comments on Trip Advisor of which I will be sure to feedback to the team and management. I'm delighted that the team acknowledged your anniversary with the small touch of rose petals on your bed and that our Head Chef also came out to see how you enjoyed your meal. We stongly believe and promote to the team that the guest experience is influenced by many different elements, one of which is the staff themselves. Going that extra mile is top of the agenda for us in 2013. I do hope if you return to Bournemouth in the near future you will choose to stay at the Cottonwood Boutique.

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Reviewed 17 January 2013

I loved the 'quirkiness' of this hotel. Hotel is advertised as a ‘Boutique’ hotel and it is certainly not corporate. There is a lovely mix of modern and traditional furniture and lighting. We had a lovely room at the front of hotel overlooking seafront. The room was a good size with a double and single bed( although there was only the two of us)I liked the way that as the hotel had only a few guests, that dinner was laid up and served in small room adjoining the bar rather than the large dining room. The only thing I would improve is the bathroom. The shower is one that is an extension of the bath taps but has to be hand held – not a favourite of mine! Great location – short walk (15-20 mins) along the beach will take you into the heart of Bournemouth.

  • Stayed: January 2013, travelled as a couple
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1  Thank patsy55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Cottonwood Boutique Hotel

Address: East Overcliff Drive, Bournemouth BH1 3AP, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#13 Luxury Hotel in Bournemouth
#13 On the Beach Hotel in Bournemouth
#15 Family Hotel in Bournemouth
Price Range: £42 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Cottonwood Boutique Hotel 4*
Number of rooms: 31
Official Description (provided by the hotel):
With magnificent panoramic views across the bay, the chic and recently refurbished Cottonwood Boutique Hotel has a superb cliff-top location. It offers a sun terrace, and an on-site restaurant serving locally sourced fresh ingredients. Free parking is available on site and free Wi-Fi is available throughout. The boutique hotel has 28 stylish rooms with tea/coffee making facilities, a TV and a hairdryer. Many rooms overlook the bay, and all have a private modern bathroom. The stylish Bar Vista, with its sunny terrace and garden, provides contemporary brasserie food all day. The Garden Restaurant offers refined and elegant dining using local, fresh ingredients from one of Dorset's leading chefs. Guests can enjoy a range of beauty treatments in the on site beauty parlour Beauty Essence, as well as live entertainment in the Bar Vista. The Cottonwood Boutique is located a 15-minute walk from the centre of Bournemouth ... more   less 
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Also Known As:
Minotel Bournemouth
Bournemouth Minotel

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