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“Fabulous house”

Review of Houghton Lodge

Swimming Pool
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Swimming Pool
Houghton Lodge position 
and Back Garden Lounge
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Very good
23 reviews
Swimming Pool
Houghton Lodge position 
and Back Garden
Lounge
Snugly after a Long cold walkies!
Candle lit evenings
Dining and open plan Kitchen
Kitchen overlooking the Garden
Kitchen
Back garden 
There is also a half acre field for the use of guests just to the right
Games Room
Houghton Lodge right of image
Bedroom 4 (en-suite)
Aqua Room 
sleeps 2
Bedroom 3 
library room 
Sleeps 2
Bedroom 5 
Little lilac room 
Sleeps 2 
Double/Twin
Bedroom 2
. The Red Room  Sleeps 2-3 with extra single , plus  bed can also become super kingsize .
Lounge
Bedroom 1 (First Floor)
en-suite
Sleeping 2-4 
On extra sofa bed , suitable for 2 children or 1 adul
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Overview
Cottage -
5 Bedrooms, 4 Bathrooms, Sleeps 12
Bournemouth, Dorset, England

Reviews from our community

Very good - based on 23 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
JeanetteG...
Woodford, United Kingdom
2 reviews
“Fabulous house”
Reviewed 29 October 2017 for a stay in October 2017

We have just returned from a fabulous half term break with our family (8 adults 5 children). The house is absolutely lovely with plenty of room to accommodate everyone. The children loved the pool and the adults loved the hot tub and sauna. We definitely would like to return.

Your age range 65+
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
29 Oct 2017
Thank You Jeanette for a lovely review x
We hope to see you all again soon.
Lucy and Matt x
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ruthie_24...
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“What an experience...?!”
Reviewed 25 September 2017 for a stay in August 2017
3
people found this review helpful

As advertised on the website I booked a hen party trip to Houghton Lodge in August for a long weekend. 10 of us in the group the booking process was the majority of the time challenging.. I received minimal contact with the hosts when trying to confirm receipt of payment, and with it being large sums of money this was obviously quite concerning.
Nevertheless we continued with the weekend and arrived to quite a haphazard welcome from Matt as Lucy had apparently had to leave for sometime else.
The Lodge itself is very well set out and is accommodating to a group of 10 people with everything provided- the swimming pool is in the house next door and you have to walk through the garden past their windows to use it which seems a little intrusive.
Unfortunately anything about this place that myself and the party would like to comment on was overshadowed by the shocking behavior of Lucy. As a hen do we had obviously enjoyed ourselves over the weekend however Lucy started to message me, on the Sunday morning (after 2 nights) to mention about noise- to which we apologized but as was we couldn't take it back, however saying sorry apparently wasn't enough.
Unfortunately as well a handle on the hot tub was accidentally broken, and as we had paid a security deposit this would normally would be used to repair the damage, again along with my apologies. However I was nothing short of being bombarded with text messages and phone calls from Lucy who was irate and frankly incredibly rude and I have never been spoken to like this from a supposed "professional". After numerous messages and emails we received half of our deposit back, without proof of receipt of parts and a fabricated story of the handle miraculously becoming a "waterfall" was pitched to us. I'm not really sure what Lucy was trying to gain from this other than it was clearly obvious she has pulled a stunt like this before when she hasn't got her own way- as that's what she portrays herself like..
We apologized and said we were more than willing to pay for damages (as long as their was proof of receipt) and there was nothing more we could have done than that but it did not stop her from acting very unprofessionally as can be seen in the pictures I have attached.
3 weeks after our visit I had to email Lucy multiple times to ask about the security deposit as she had blocked me and it was clear she was probably going to try and keep all the money. However after multiple emails half of the deposit was returned- a number clearly just plucked out of the air, we decided not to pursue receiving anymore money back even though no proof of costs were provided by Lucy as I did not want anything more to do with her and her nasty comments and between 10 of us it was £15 each of fun for one of our closest friends hen do's. And we did not want it tainted anymore than she had already tried to do. I expect to receive another rude reply to this review (as lucy has done before to other guests) but wanted to make people aware of the behavior and unprofessional manner of Lucy- it's not worth it.
I suggest that the owners do not advertise the venue as hen do destination or even for groups of young people if they do not want people to enjoy themselves as they naturally would like too!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
28 Sep 2017
We are Very fortunate to be able to say that 99.9% of our Guests are Respectful of our Beautiful properties and their peaceful locations.
However. Sadly we are occasionally unlucky and the other 1% slip through the net.
We advertise our property as a peaceful location , we also state that it is NOT the place for rowdy parties.We also mention this and request all guests to keep the noise down after 11pm outside, also on our information sheets in Houghton lodge .
This was also mentioned a few times on your welcome meeting with Matt.
Matt and myself Greet our guests sometimes together and sometimes separately .
Matt has 15 years experience in this .
He is so profesional and is the nicest person.
To say he was haphazard ?
I think was just you being unkind.
We had more than a few complaints of your disgraceful and disrespectful behaviour on Sunday morning.
People had obviously heard you on Friday evening , but no one wanted to cause trouble so they all seemed to give you the benefit of the doubt ,
and thought Saturday would have been better ?
You were worse and even later 3.30am!!!
SO RUDE
So I had to call you on Sunday morning and ask you very nicely please ... not to do that again as it is very unfair when you have already been told about it .
You DID NOT apologize at all ?
Merely said that most of the other girls were leaving that day anyway so it would be quieter.
On Monday morning we arrived at 10.am to clean the property ready for new guest arrivals at 3pm.
We found the house in a terrible state !! (that is a whole new story)
Then Matt checked the Hot-tub !!!
He opened the cover to find ... Cigarette buts,ash , a lighter and various food waste floating in the water !!
The Handle which is also a water fountain , was completely snapped off
and left also in the water!
I called you straight away and sent photographs I also invited you to come back and see the absolute state of the place !
You were so VERY RUDE .. You actually denied all of it ?
I sent you photographs of Matt with the Hot-Tub taken apart as the handle was a water feature he had to disconnect the water supply and tap the whole thing off . So as to prevent a leak .
He also had to empty the Tub and give it a deep clean with special chemicals , re-fill it and heat the whole thing back up.
he finished at 4pm that day after several journeys for parts etc.
The new Guests arrived at 3pm to a VERY COLD Hot-Tub.
We informed you of this you could'nt have cared less.
I wonder how you would have reacted should this have been the case on your arrival ?
We charged you £150 for Matts labour .
We told you we would not charge you for the parts.
When you sent me yet another very unnecessary demanding and threatening e-mail asking for proof .
i agreed to send Matts invoice and also said that we were having the Hot-Tub Man (business name ) to come and repair the water feature/handle that following week and you were welcome to pay for the actual repair instead ?
I gave you his contact details so you could liaise with him personally .
I guess you found out that it was going to cost an awful lot more than just £150 ?
I even gave you the make and model of the Hot-Tub to prove to you that it WAS a water feature.
When you hire a property and sign the terms and conditions . You alone are responsible for the Property and your guests treatment of it.
You know very well how you all behaved.
Your party have all been black listed here and asked never to come here again.
I am not surprised at your fabricated report here just disappointed with human nature .
Honesty is the best policy.
You have shown yourself to be very Dishonest,Disrespectful and Untrustworthy .
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bellsfood...
UK
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Overall good”
Reviewed 31 July 2017 for a stay in May 2017
2
people found this review helpful

Overall we were pleased with our stay at Houghton Lodge. The house catered for all our needs, we loved the large living room and plenty of large sofa seating was a huge plus for 4 families staying at the Lodge (the photos online don't do that room justice!). The facilities are good, numerous bathrooms, outdoor space, hot tub and use of a pool. The enclosed garden leading from the kitchen is small, mostly patio and the hot tub, with a small lawn area, however there is access through the gate to a neighboring field and footpath taking you up to see some horses, which is great for kids - plenty of space there for kids/dog to run around which is really great.
The pool is clean and warm, but our only downside on this is that it did feel like we were intruding on the Downview Farm property, as you have to walk through their back garden, right past their windows, to get into the building where the pool is. Also, they can see the pool directly from one of their living areas, (the pool building directly joins to the Downview property with large full length windows, albeit with vertical blinds connect the two) and also viewable from their other garden (no blinds), so it didn't feel too private. Blinds on the pool side of the windows may be a good addition for those guests from Houghton Lodge to use when in the pool, to make it feel more like ‘your pool’ for the 4 hours per day you are allowed in it, to stop guests in the other property nosying at whats going on in the pool. For the price for the accommodation, it is a shame the pool is only to be used by Houghton Lodge 4 hours a day too (only in the morning), however it was made clear in the T&C, it is just a comment to say you pay a premium for a pool but 4 hours isn’t much, but for our needs, it was fine. Just something for other guests to consider.
Overall though, a pleasant stay! Many thanks.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
2 Aug 2017
Thank you for your thoughts.
The back Garden that you walk through to get to the Pool is no mans land .
Downview farm guests , have large gardens and patio at the other side of the house.
The windows you walk past are the utility room and formal dining room which is only used in the evenings not 8.30am in your swim time .
You would not have been disturbing anyone.
There are blinds for privacy ???
WE do make it VERY clear that Houghton Lodge has the pool from 8.30am - 12.30pm .
This is the 4 hours you seem unhappy about ?Yet you knew the times when you booked ??
You do not mention the Hot-Tub and Sauna that Houghton lodge has in their private garden 24/7 .
We have been running these lets for 15 years and I am very pleased to say , you are the only guests to be unhappy about the Pool .
We are glad you enjoyed your stay with us .
Hope to see you again.
Lucy and matt
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
saraharri...
Shepton Mallet, United Kingdom
1 review
“Hen party”
Reviewed 3 July 2017 for a stay in July 2017

Had a fantastic stay.every thing there to keep everyone happy. Definitely stay again.already thinking when can it be.x

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
5 Jul 2017
Thank You Sarah
We are thrilled that you all had such a good time .
Cant wait for you to all come back .
Lucy and Matt
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
W L
Wiltshire
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Overall a relaxing break.”
Reviewed 30 April 2017 for a stay in June 2015
3
people found this review helpful

Location good and lovely pubs in the area, annoying that a few things were not explained before arrival ( ie ) wifi and I did find Lucy quite rude at times, my main problem was the booking in the first place after several messages left and emails finally I had a response.
The house and facilities are good for group bookings.
The owners do need to accept constructive criticism they are not as professional as one should be.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
2 May 2017
I am so sorry but we do not have a record of your stay with us in 2015 ?
I think you may have the wrong house ?
It is now 2017 ?
Please by all means do contact us , we will be only too pleased to help you .
Regards Claire Donovan
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
xjokx
Essex, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect weekend”
Reviewed 7 December 2016 for a stay in December 2016
1
person found this review helpful

A large group of family all gathered at Houghton Lodge for an early christmas celebration. Everyone instantly felt at home, there was plenty of space for everyone and kids never got bored. The owners had set up a beautiful Christmas Tree and laid the table all ready for our festive feast.
The area was beautiful and many of the group enjoyed some lovely walks. Garden was enclosed to keep children and dogs safe. Plenty of toilets and showers so no one had to wait. Very comfortable, very cosy and we cant wait to return.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
7 Dec 2016
Thank You Jo
For that lovely review .
We are so glad you all had a nice time .
It will be a Pleasure to look after you all again.
Merry Christmas xx
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Joy J
Thurnham
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Mrs”
Reviewed 21 November 2016 for a stay in November 2016
2
people found this review helpful

Fantastic house! Clean, well equipped, warm and cosy. Perfect for a family celebration or group of friends. The owners are lovely and put a great amount of effort into ensuring that guests feel welcome. I would love to return.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
21 Nov 2016
Thank You
Joy for taking the time to write your review .
Your Group were a Pleasure to serve .
We would more than Welcome you all back to stay with us x
Lucy and Matt
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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