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“Lovely hotel but terrible restaurant” 3 of 5 bubbles
Review of Norfolk Royale Hotel

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Norfolk Royale Hotel
Ranked #20 of 68 Hotels in Bournemouth
Certificate of Excellence
warwick
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Lovely hotel but terrible restaurant”
3 of 5 bubbles Reviewed 11 July 2013

A lovely hotel but the restaurant is like a school canteen with hard tables and asda value range thick wine glasses. The chairs are mismatched and the staff badly trained.
The issue however was the food, a pretentious menu which is beyond the catering staff we had cold pepper soup which was ghastly and unseasoned with massive chunks and the sole main course was swimming in lime and nothing else could be tasted. The next day we kept to prawn cocktail and steak and whilst the meat was good the veg were overcooked and the oil needed changing on the chips.
Breakfast was no better the staff were unable to understand orders and got them wrong and everything was overcooked. It took 20 minutes to even get undercooked toast. They need to go buffet or get better trained staff.
So stay at the hotel but avoid the restaurant.
Also annoying that all the tables in reception offer afternoon tea but when you try to order it I was told I had to book in advance and we had walked back from the beach for it!

  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank FishingTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (270)
Date | Rating
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English first
Portsmouth, United Kingdom
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 9 July 2013

We stayed there on the 8th July in room 120 the room was really nice and big the floor boards need looking at squeaky in the corridors Lucy and Emma stood out the most and could not do enough for you they both work on reception went for breakfast we where greated at the door to the restaurant by a nice member off staff when we sat at our table we where asked if we wanted toast and coffee which was a good start .but when we got in there there was six people on and it took them 15 minutes to take our full English breakfast order but other then that what a brilliant hotel and worth a look up great location

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maxine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
116 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 9 July 2013

This is a very nice hotel to stay in if, like us, you like a bit of character with all mod cons and a convenient location. We found a deal on the hotel website which none of the staff seemed to be aware of until pointed out and which was better than other sites - just goes to prove you should always check lots of booking options. This meant we had a Delux room at the front of the hotel with a seating area on the balcony which we used a lot. In spite of concerns about being opposite a pub/restaurant, we were not disturbed at all by noise at night although we acknowledge that ours was a weekday visit so weekends may be different. The furnishings were of a high standard and the bathroom was excellent. There is a large lounge with lots of differently grouped seats, a ground floor enclosed balcony and a separate bar area. The spa and garden are great for relaxing in and we imagine that rooms in the side extension to the main building would benefit from lovely garden views. We found the choice and quality of the food at breakfast excellent and service good. However, although the majority of the dishes ordered at dinner were hot, cooked well and beautifully presented, we were a little disappointed in the choice available as this became rather repetitive. You certainly had to like fish! Fish and chips was on the menu every night plus another fish dish, one meat choice and one vegetarian. The slow cooked lamb was delicious but surely not necessary twice in four days which, with the daily fish and chip option didn't leave much left to choose between. One pasta dish was a large serving of tagliatelli with (bottled) sun-dried tomatoes, (bottled/tinned) olives and one piece of artichoke. Not very appetising. A rhubarb fool consisting of lumps of rhubarb and a huge dollop of cream - not folded together or mixed in any way - fooled no-one. We would go again but maybe opt for B&B, find a decent restaurant in town for dinner and use the nearby car park rather than pay the £13 per night charge for parking.

Room Tip: Opt for a side room overlooking the garden for guaranteed quiet.
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  • Stayed July 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mundaych
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aylesbury
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed 9 July 2013

Stayed 1 night (7th July) with my wife and grandson in a family room (RM106). Nice large room with king size bed, bunk beds, ensuite and in a quiet part of hotel. Yes, the corridor floorboards are squeaky in places but not near this room. Nice garden area, outside seating area and small conservatory style swimming pool. Did not use pool as we spent the 2 days on the beach which was a 5-10 min walk through the Bournemouth gardens. Car parking is good value (£13) for 24 hour parking and the hotel is not stringent on an exact 24 hours, we needed 26 hours. Very friendly staff. Great central location for all amenities. Although the menu looked good, I cannot comment on the restaurant as we chose to eat out with our 4 year old grandson on the 1 night and 1 morning that we were actually in the hotel. I have stayed in and around Bournemouth many times and I would stay here again.

Room Tip: RM106 and vicinity is quiet.
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  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ElRog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 5 July 2013 via mobile

Stayed with friends for a single Saturday night, we found it very hard to find a hotel that does just a Saturday night without having to have a minimum 2 night stay, so from that perspective it met our criteria. We booked 3 executive rooms, and 1 deluxe, with parking at the hotel for £13 a night which seemed reasonable for city centre prices. The 3 deluxe rooms were very modern, very clean and hard large flat screen TV's. Some rooms were very hot with no fan to help cool at night. The deluxe room was supposed to be higher quality, however it was in need of updating, and although the booking description said it would have a large flat screen tv there wasn't and had a very fuzzy picture. This was mentioned to reception who said that they did not realise that any old TV's were left, no mention of knocking the price down. The room was very large, with plenty of space a nice covered balcony to look out over the front of the hotel and street below. The breakfast was ok but the resturant had very tired decor and furniture. Staff very friendly and helpful.

Stayed June 2013, travelled with friends
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romsey, United Kingdom
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 5 July 2013

What wonderful staff,with Kate(reception) in particular,They must have an excellent manager.Exec room was comfortable & up to standard.Breakfast service & food Really Good.All in all, would recommend A visit.However it could be a little noisy when full.We will be returning in the Autumn.Well done Norfolk Royale

Room Tip: Garden rooms are worthwhile
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  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 340777david
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
devon
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 4 July 2013

Helpful and friendly staff and a great breakfast
. Good facilities and a great location
Pleased we choose this hotel . We will use this hotel again
Nice pool and very nice and well kept gardens . To sum it up a beautiful hotel in a great location

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank buddevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Norfolk Royale Hotel

Property: Norfolk Royale Hotel
Address: Richmond Hill, Bournemouth BH2 6EN, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Bournemouth
#11 Luxury Hotel in Bournemouth
#20 Romantic Hotel in Bournemouth
Price Range (Based on Average Rates): £
Hotel Class:4 star — Norfolk Royale Hotel 4*
Number of rooms: 95
Official Description (provided by the hotel):
Bournemouth's premier AA four-star hotel, The Norfolk is Ideally positioned within a short stroll of the resort's major attractions - including its award winning gardens and golden sand Blue Flag beaches.Originally converted from two imposing Edwardian villas, The Norfolk Hotel today boasts 95 spacious and thoughtfully-equipped en suite guestrooms. The Norfolk Hotel's lounge and bar provide the ideal setting to relax and enjoy morning coffee, a new and innovative range of afternoon teas, or evening cocktails.Recently-introduced Friday Fizz events invite guests and non-residents alike to celebrate the start of the weekend with sparkling wines and Champagnes at half price between 4pm and 8pm.The lounge opens on to The Norfolk Hotel's impressive Art Deco verandah which, along with the hotel's secluded gardens alow visitors to eat, drink and be merry al fresco The gardens are also the Venue for The Norfolk Hotel's summer barbecue season which runs from May through September. From noon to 9pm, guests can lunch or dine in the summer sun or when the weather refuses to co-operate move into Echoes, the hotel's fine-sining restaurant. Guest facilites also include a glass-roofed heated indoor pool, whirlpool, steam room and sauna, while the Orchid Rooms Beauty Salon offers a wide range of beauty, holistic and clinical therapy treatments in a quiet and relaxed environment. ... more   less 
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Also Known As:
Norfolk Hotel Bournemouth
Hotel Norfolk Royale

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