Stayed for 3 nights for.a.conference 8-10 July '14. No hot water to guest bedrooms for 2 days following basement flooding (bad storm) had knocked gas supply off. Only informed of problems via letter on final night. We were advised to use a kettle or get a taxi to their sister hotel 5 mins away- at their cost of course.
This didn't bother me the most. No wifi, tatty and dirty rooms, flaking paint on bath, trouser press not working, frayed wiring on iron flex.
Then we have the common areas. Never a time when tables were not clear of dirty cups, plates, glasses and screwed up napkins. Barstaff seemed more preoccupied cutting lemons and fruit for Pimms than getting the place shipshape for their guests.
On departure, I paid my barbill and wasn't asked if I had enjoyed my visit. I didn't pay the outragous £39 for car parking in their underground prison, though other guests were charged full whack for the privilege.
A 4 star Victorian hotel? Awful.
- Official Description (provided by the hotel):
- Bournemouth's premier AA four-star hotel, The Norfolk is Ideally positioned within a short stroll of the resort's major attractions - including its award winning gardens and golden sand Blue Flag beaches.Originally converted from two imposing Edwardian villas, The Norfolk Hotel today boasts 95 spacious and thoughtfully-equipped en suite guestrooms. The Norfolk Hotel's lounge and bar provide the ideal setting to relax and enjoy morning coffee, a new and innovative range of afternoon teas, or evening cocktails.Recently-introduced Friday Fizz events invite guests and non-residents alike to celebrate the start of the weekend with sparkling wines and Champagnes at half price between 4pm and 8pm.The lounge opens on to The Norfolk Hotel's impressive Art Deco verandah which, along with the hotel's secluded gardens alow visitors to eat, drink and be merry al fresco The gardens are also the Venue for The Norfolk Hotel's summer barbecue season which runs from May through September. From noon to 9pm, guests can lunch or dine in the summer sun or when the weather refuses to co-operate move into Echoes, the hotel's fine-sining restaurant. Guest facilites also include a glass-roofed heated indoor pool, whirlpool, steam room and sauna, while the Orchid Rooms Beauty Salon offers a wide range of beauty, holistic and clinical therapy treatments in a quiet and relaxed environment. ... more less
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- Also Known As:
- Norfolk Hotel Bournemouth
- Hotel Norfolk Royale