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“lovely stay great staff”

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Norfolk Royale Hotel
Ranked #20 of 66 Hotels in Bournemouth
Certificate of Excellence
Bournemouth, United Kingdom
1 review
“lovely stay great staff”
Reviewed 24 July 2014

My auntie and her support worker have just stayed in the norfolk have been various times before. The room was very comfortable the food was fantastic well done the kitchen team nothing was to much trouble .!!.....we are planning our next trip back in December thank you to all the staff at the Norfolk especially jennifer the housekeeper a great ambassador for the hotel give it a go and John the duty manager....see you again spin

Room Tip: Room 9 great room
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Morag H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk_GM, General Manager at Norfolk Royale Hotel, responded to this review, 25 July 2014
Dear Morag H

Thank you for your very positive feedback. We're pleased your Auntie and her support worker had a great stay with us. We're delighted they found the food fantastic and that nothing was too much trouble.

Your kind comments have been passed onto the team, particularly Jennifer and John.

We look forward to welcoming you all back soon.

Kind regards
Rachel Painter-Scott
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (275)
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1 review
Reviewed 24 July 2014 via mobile

This is a great hotel, the location for the town centre and beach is fantastic both an quick easy walk, the staff were great all the time always helpful.
The restaurant for evening meals was splendid the food was always top draw my wife and I enjoyed every meal and after breakfast ( which was also great including the breakfast supervisor who was very attentive) we check out the menu for that evening.
Would highly recommend this hotel and will we be back next year.

Stayed June 2014, travelled as a couple
Helpful?
Thank stuart L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk_GM, General Manager at Norfolk Royale Hotel, responded to this review, 25 July 2014
Dear stuart L

Thank you so much for your review following your honeymoon with us.

We're delighted you found and the food and service "top draw" and your kind comments have been shared with the team here.

We look forward to welcoming you back soon.

Kind regards
Rachel Painter-Scott
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clermont, Florida
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 July 2014

After an exhausting long haul trip from Florida, we were given a great welcome from John the manager and Charlie on reception true assets to this hotel !!
they did everything yo make a guest very welcome and enjoy experience "top notch style" in thus hotel, although an older style property, it is spotless with a great charm the staff work very hard to keep it pristine, we hope to return again with our family
Hotel is a ten minute walk to some of the finest beaches Uk has to offer

Room Tip: Ask for Deluxe room the best
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank demartino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk_GM, General Manager at Norfolk Royale Hotel, responded to this review, 25 July 2014
Dear demartino

Many thanks for a great review!

We're delighted you enjoyed your stay with us and that you found our team, particularly John and Charlie, so welcoming. I've shared your comments with my team and we hope you return again with your family in the not too distant future.

Kind regards
Rachel Painter-Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 19 July 2014

My Now wife and I got married in the hotel. The day was absolutely perfect. The room was incredible and the staff were amazing! !

Everything from the initial wedding planning to our stay afterwards was taken care of with ease by all the staff. The planning was made to feel so simple and Nikki made sure we had everything we wanted. The venue was even better than we could have ever hoped for. The garden where we had our meal was beautifully decorated for us and our guests.
The restaurant staff and bar staff were lovely, they feel more like friends now than just people who worked there. They couldn't do enough to make sure we had everything we needed. As im sure our guests would agree. We couldn't have asked for any more effort from any of the staff, they made sure that we felt that we were the only ones that mattered that day and that we were the only people at the entire of the hotel.

The room was gorgeous, really comfortable bed which could fit about 4 people in! An amazing bathroom with possibility the nicest bath we've ever seen.
The food was delicious, for the wedding and just our general stay.

We really couldn't recommend this place enough!

Thank you to you all for providing us with the perfect day and stay after.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gstar14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk_GM, General Manager at Norfolk Royale Hotel, responded to this review, 25 July 2014
Dear Gstar14

Thank you so much for such a fantastic review.

We're so pleased you had the perfect wedding day with us. Your kind comments have been passed onto Nikki and all our team members here who were delighted to look after you on your special day. We're glad we made it so memorable for you, and the team forward to welcoming you back to the hotel in the not too distant future.

Kind regards
Rachel Painter-Scott
General Manager
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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 July 2014 via mobile

Stayed for 3 nights for.a.conference 8-10 July '14. No hot water to guest bedrooms for 2 days following basement flooding (bad storm) had knocked gas supply off. Only informed of problems via letter on final night. We were advised to use a kettle or get a taxi to their sister hotel 5 mins away- at their cost of course.
This didn't bother me the most. No wifi, tatty and dirty rooms, flaking paint on bath, trouser press not working, frayed wiring on iron flex.
Then we have the common areas. Never a time when tables were not clear of dirty cups, plates, glasses and screwed up napkins. Barstaff seemed more preoccupied cutting lemons and fruit for Pimms than getting the place shipshape for their guests.
On departure, I paid my barbill and wasn't asked if I had enjoyed my visit. I didn't pay the outragous £39 for car parking in their underground prison, though other guests were charged full whack for the privilege.
A 4 star Victorian hotel? Awful.

Stayed July 2014, travelled on business
Helpful?
1 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk_GM, General Manager at Norfolk Royale Hotel, responded to this review, 14 July 2014
Dear Mr Briscoe

Due to a sudden downpour in Bournemouth on the 8th July which flooded many areas in the town and the basement area of the hotel, which in turn cut off our gas supply affecting our hot water supply, this was not an issue until the tanks emptied on the 9th July, all guests were informed by letter explaining the situation and that it was beyond our control, we would as stated in the letter booked people out to other hotels should they not wish to stay with us but unfortunately as Bournemouth was full this option was not available, we arranged with Meyrick park that all our guests could use their facilities at no charge with transport supplied by ourselves but kettles were available in all rooms should guests be happy to fill the basin for hands and face washing. We were hoping that this would all be fixed and back in full working order as soon as possible, we updated guests further by letter that due to circumstances beyond our control the water would be off for a further day, the situation was rectified over night on the 9th July providing all guests with hot water by the morning of the 10th July. We have had numerous of comments from guests complimenting us on how well it was handled in such difficult circumstances they were out of our control.

The majority of rooms here have wi fi although there's still a few with cable connection. We're working on this with our IT department. I am sorry that your room was not up to the standard you would expect and will be looking into this with the maintenance team.

I'm particularly concerned that you experienced inattentive bar staff. The majority of reviewers compliment the staff on their professionalism and friendliness and their willingness to go that extra mile. Please do accept my apologies for the shortfalls you experienced.

The car park is not owned by the hotel therefore there is a charge of £13.00 per 24hours. I am very sorry that you feel this is outrageous, but can assure you that this is no more expensive than the local NCP car parks.


Rachel Painter-Scott
General Manager
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Canterbury, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 July 2014

Two days of discomfort in this appalling hotel!

Despite advertising itself as a 4 Star hotel this appallingly maintained pile was utterly disappointing.

COLD SHOWERS - we stayed 2 nights and the "boiler had failed" so there was no hot water.

No wifi in rooms - despite the advertised claims there was no wifi in our rooms

Broken lift - the lift that served our wing was (according to a staff member) permanently broken. So you has to get the lift to the third floor using the lift in the other wing and walk for miles

Dusty - a simple finger test revealed dust throughout my room

Cracked toilet bowl - no doubt festering germs

Cleanliness - during my 1st cold shower I found pubic hairs plastered to the cubicle wall

Ancient decor - the decor other than in the foyer and lounge was decidedly outdated and peeling

TV channels - half the TV channels the huge but clunky and hard to operate telly advertised either did not work or were audio only

Staff - I found this most disappointing - the reception staff were curt, discourteous and unprofessional - particularly the one who dismissed all of our disappointed enquiries but ended every sentence by referring to us as sweetheart or my darling.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk_GM, General Manager at Norfolk Royale Hotel, responded to this review, 15 July 2014
Dear A P

Please accept my sincere apologies for the discomfort you experiences during your recent stay with us, due to a sudden downpour in Bournemouth on the 8th July which flooded many areas in the town and the basement area of the hotel, which in turn cut off our gas supply affecting our hot water supply, this was not an issue until the tanks emptied on the 9th July, all guests were informed by letter explaining the situation and that it was beyond our control, we would as stated in the letter booked people out to other hotels should they not wish to stay with us but unfortunately as Bournemouth was full this option was not available, we arranged with Meyrick park that all our guests could use their facilities at no charge with transport supplied by ourselves but kettles were available in all rooms should guests be happy to fill the basin for hands and face washing. We were hoping that this would all be fixed and back in full working order as soon as possible, we updated guests further by letter that due to circumstances beyond our control the water would be off for a further day, the situation was rectified over night on the 9th July providing all guests with hot water by the morning of the 10th July.

The majority of rooms here have wi fi although there's still a few with cable connection. We're working on this with our IT department. I am sorry that your room was not up to the standard you would expect and will be looking into this with the maintenance team

Please accept my apologies for the poor cleanliness of your room , this has been followed up with the housekeeping team to ensure our high standards are being maintained. There's still a few rooms with the old TV's and we're updating those as quickly as we can.

The Wing lift unfortunately is out of order, we are currently waiting on a part and the lift engineers to fix this, the lift is out of service as there could be a risk of people getting stuck in it which we do not want to take, it is not permanently broken just at this time.

I'm particularly concerned that you experienced curt staff, discourteous and unprofessional staff on the desk, these issues will be taken up with the staff in question. The majority of reviewers compliment the staff on their professionalism and friendliness and their willingness to go that extra mile. Please do accept my apologies for the shortfalls you experienced.

We would like to offer for you to come back to the hotel now everything is in full working order and see the changes we have made, please contact me directly to arrange this.


Rachel Painter-Scott
General Manager
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Sunderland, United Kingdom
Level Contributor
205 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 10 July 2014

Not a comfortable stay. The rooms are dated but the key problem is noise from traffic, room doors that have no closing mechanism on them so they slam, creaky floorboards and noisy staff. There is no air con so the rooms are stifling in the heat and the bed was rock hard. On the last morning there was no hot water which was a real nuisance. Breakfast was ok although limited. Drinks in the bar were extortionately expensive. Staff pleasant and let down by a hotel much in need of refurbishment.

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank avidtraveller57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk_GM, General Manager at Norfolk Royale Hotel, responded to this review, 16 July 2014
Dear Avid traveller 57

I am very sorry you had an uncomfortable stay with us recently, there is an ongoing refurbishment programme in the hotel, as you can appreciate this can take a length time. I have spoken with maintenance team who will be checking all door closers to ensure they are in full working order. Unfortunately we do not have air conditioning in the bedrooms of the hotel but fans can be supplied should guests require them. Thank you for letting us know the bed was rock hard, we will get this rectified immediately.

Due to severe unexpected severe weather in Bournemouth that caused flooding in many parts of the town and the basement area of our hotel, this unfortunately caused issues in the boiler room and the gas supply was cut off, this was back in full working order as soon as possible.

I am sorry you found breakfast limited, we do offer:

On the Hot Buffet - Bacon, Sausages, Tomatoes, Mushrooms, Black pudding, Hash Browns, Fried Eggs, Scrambled Eggs, and Beans.

On the Cold Buffet - Melon, Pineapple, Prunes, Apricots, Continental Cheese Portions and Natural Yoghurt

In addition to the above we also have available Brown, White and Wholemeal Toast, Pain au Chocolate, Croissants, Assorted Danish, Crusty Rolls and Six Cereal Choices,

And available from the kitchen on request is Smoked Haddock, Kippers, Poached Eggs and Porridge but will re look at our selection to see if there is anything further we can add.

Thank you once again for your comments


Rachel Painter-Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Norfolk Royale Hotel

Property: Norfolk Royale Hotel
Address: Richmond Hill, Bournemouth BH2 6EN, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Bournemouth
#11 Luxury Hotel in Bournemouth
#20 Romantic Hotel in Bournemouth
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Norfolk Royale Hotel 4*
Number of rooms: 95
Official Description (provided by the hotel):
Bournemouth's premier AA four-star hotel, The Norfolk is Ideally positioned within a short stroll of the resort's major attractions - including its award winning gardens and golden sand Blue Flag beaches.Originally converted from two imposing Edwardian villas, The Norfolk Hotel today boasts 95 spacious and thoughtfully-equipped en suite guestrooms. The Norfolk Hotel's lounge and bar provide the ideal setting to relax and enjoy morning coffee, a new and innovative range of afternoon teas, or evening cocktails.Recently-introduced Friday Fizz events invite guests and non-residents alike to celebrate the start of the weekend with sparkling wines and Champagnes at half price between 4pm and 8pm.The lounge opens on to The Norfolk Hotel's impressive Art Deco verandah which, along with the hotel's secluded gardens alow visitors to eat, drink and be merry al fresco The gardens are also the Venue for The Norfolk Hotel's summer barbecue season which runs from May through September. From noon to 9pm, guests can lunch or dine in the summer sun or when the weather refuses to co-operate move into Echoes, the hotel's fine-sining restaurant. Guest facilites also include a glass-roofed heated indoor pool, whirlpool, steam room and sauna, while the Orchid Rooms Beauty Salon offers a wide range of beauty, holistic and clinical therapy treatments in a quiet and relaxed environment. ... more   less 
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Also Known As:
Norfolk Hotel Bournemouth
Hotel Norfolk Royale

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