We are not really quite sure what has gone wrong here, after staying here for long weekends for countless years and enjoying our stay we noticed this visit a sharp dip in the quality of service received at this hotel. Firstly the room that we were allocated must have the lowest sleep quality in the whole hotel, located next to a fire door leading to a stairwell taking you up to the first floor. the fire door which we accept has to close tight in order to be effective, slammed shut noisily which sounded like a gun going off in the early hours of every morning. we spoke to the manager regarding this on the first morning and was told it would be looked into. the following two nights were just as bad. then we come to the restaurant, Fawlty Towers at its best. Shambolic order taking resulted in random dishes arriving at the table, the young lady taking the orders was not listening and it showed this resulted in some of us having food delivered to the table and others not, thus we sat patiently and politely waiting until all had their meals before starting. Lack of condiments on the table, wine glasses, butter etc etc etc, two people in that restaurant seemed to care and have a clue what customer service means and they are A waiter called Jose and a waitress called Irene, they were embarrassed by the holdups and mistakes and apologised for them, the ones responsible hid away and left them to it. they are not the ones in charge and so should not have been left to take the flack for the shoddy work of others. disappointing in what seems to be a massive slide in standards. There are other good Hotels in the area that will snatch the business away, but at the moment the Norfolk does not seem to appreciate this or care enough? As we were leaving after writing a checkout comments letter, a maintenance man was seen looking at the fire door. . . .72 hours too late.
- Official Description (provided by the hotel):
- Bournemouth's premier AA four-star hotel, The Norfolk is Ideally positioned within a short stroll of the resort's major attractions - including its award winning gardens and golden sand Blue Flag beaches.Originally converted from two imposing Edwardian villas, The Norfolk Hotel today boasts 95 spacious and thoughtfully-equipped en suite guestrooms. The Norfolk Hotel's lounge and bar provide the ideal setting to relax and enjoy morning coffee, a new and innovative range of afternoon teas, or evening cocktails.Recently-introduced Friday Fizz events invite guests and non-residents alike to celebrate the start of the weekend with sparkling wines and Champagnes at half price between 4pm and 8pm.The lounge opens on to The Norfolk Hotel's impressive Art Deco verandah which, along with the hotel's secluded gardens alow visitors to eat, drink and be merry al fresco The gardens are also the Venue for The Norfolk Hotel's summer barbecue season which runs from May through September. From noon to 9pm, guests can lunch or dine in the summer sun or when the weather refuses to co-operate move into Echoes, the hotel's fine-sining restaurant. Guest facilites also include a glass-roofed heated indoor pool, whirlpool, steam room and sauna, while the Orchid Rooms Beauty Salon offers a wide range of beauty, holistic and clinical therapy treatments in a quiet and relaxed environment. ... more less
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- Also Known As:
- Norfolk Hotel Bournemouth
- Hotel Norfolk Royale