We had booked a ground floor Garden room by phone, and paid a deposit, but on arrival we were told we had asked for a 'garden view' and were given a third floor room! We did manage to change to the room level we asked for, but the receptionist made us feel it was our mistake. She then took a full payment which we thought odd - never been asked to pay upfront in full before. Room was equipped for disabled people - that was ok but the shower/wet room flooded the bathroom floor each time. On the first day the room was not serviced and I had to go to reception at 2.30pm to report. Restaurant staff helpful and bar staff superb, but the ambiance of the place is that of a cafe not 4 star dining luxury. Big TV on in the bar all the time, same music each night, bright lights, no tablecloths, tables too close together and cutlery that didn't match and looked cheap and well used. We had to ask for a drink, water glasses to be refilled, etc. every time and the staff, although pleasant, needed instructions. We had two good meals, then it was downhill. The final straw came when we ordered medium steaks, with a peppercorn sauce, as the Table D'Hote choice was not to our liking. 3/4 hour after finishing the starter the Manager came up and said chef had burnt our steaks and was doing two more. Another wait - steaks arrived but were so chargrilled on the outside and still rare inside, no sign of sauce, and chips and extras had obviously been sitting around as they were cold. We asked for the sauce, then were told chef had ruined that and was making more - and this is a 4 star hotel? How can a chef ruin 4 steaks? Sauce arrived and I can only say it was BISTO - not a sign of a peppercorn and the consistency of water. Even I can make a packet sauce. I walked out. We were so upset by the whole experience that we returned home a day earlier. We could not stand any more. Something was horribly wrong. We were reimbursed but no-one from Management available to speak to. We have stayed here many times but this was a disaster. It was a longed-for break from work and we were looking forward to a relaxing time. Some hopes!
- Official Description (provided by the hotel):
- Bournemouth's premier AA four-star hotel, The Norfolk is Ideally positioned within a short stroll of the resort's major attractions - including its award winning gardens and golden sand Blue Flag beaches.Originally converted from two imposing Edwardian villas, The Norfolk Hotel today boasts 95 spacious and thoughtfully-equipped en suite guestrooms. The Norfolk Hotel's lounge and bar provide the ideal setting to relax and enjoy morning coffee, a new and innovative range of afternoon teas, or evening cocktails.Recently-introduced Friday Fizz events invite guests and non-residents alike to celebrate the start of the weekend with sparkling wines and Champagnes at half price between 4pm and 8pm.The lounge opens on to The Norfolk Hotel's impressive Art Deco verandah which, along with the hotel's secluded gardens alow visitors to eat, drink and be merry al fresco The gardens are also the Venue for The Norfolk Hotel's summer barbecue season which runs from May through September. From noon to 9pm, guests can lunch or dine in the summer sun or when the weather refuses to co-operate move into Echoes, the hotel's fine-sining restaurant. Guest facilites also include a glass-roofed heated indoor pool, whirlpool, steam room and sauna, while the Orchid Rooms Beauty Salon offers a wide range of beauty, holistic and clinical therapy treatments in a quiet and relaxed environment. ... more less
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- Also Known As:
- Norfolk Hotel Bournemouth
- Hotel Norfolk Royale