I was actually initially disappointed that I couldn't get into the Carrington for a weekend charity event but by the end of the weekend I genuinely felt that the hotel I ended up in - the Travelodge - was an upgrade. An upgrade that actually cost me less than if I'd stayed at the Carrington.
This isn't going to be a review on what I heard, but what I saw when I attended.
1. The hotel was massively understaffed for the event. They had barely any serving staff there to cope with the several hundred people that attended the Saturday night meal. The small staff that they did have were fantastic but they needed more support from their management. I think I counted just five people serving. This just isn't good enough. The bar staff were also woefully undersupported by the management and queues at the bars were common over the weekend.
2. I know we're going through some terrible weather right now, but the damp ceiling at the bar couldn't have been because of this. The ceiling was cracked and water was coming in, requiring the use of buckets in the main bar. Initially I thought they were getting in on the 'cowboys' theme of the Saturday night by giving us spitoons, but no they were there to catch the leaks. This not only made the bar look like amateur hour but caused a major trip hazard.
3. The quality of the meal on the Saturday night was poor. The soup was bland and the roast beef dinner was cold. And what were the Yorkshire Puddings? Did someone go around the back of a Lidl and rummage through the rubbish? They were cooked so hard that it knocked out a filling. I also had a meal on the Friday night in the restaurant and it was terrible. Again cold - I didn't think it was possible to get a burger wrong. I was mistaken.
Our event is moving to a hotel in Southampton next year. Goodbye Carrington. I hope you treat your staff and customers better in the future, but I doubt it.
- Official Description (provided by the hotel):
- The Carrington House Hotel, close to the town centre and all Bournemouth's top attractions, is situated on a quiet pine tree lined avenue on the East Cliff side of Bournemouth - perfect for a weekend break or short sightseeing trip. The hotel is close to both the railway and coach station and is only a ten-minute drive from Bournemouth Airport.There is so much to see and do in Bournemouth and its surrounding area, that you are bound to be back again and again whether it is a relaxing short break in Bournemouth that you are after, a cosmopolitan city break, or a weekend break for sight seeing and fun, Carrington House Hotel is an ideal base for all your activities.The hotel has 145 en-suite bedrooms, including 42 purpose-built family rooms plus conference and banqueting facilities for up to 700, a heated indoor swimming pool, table tennis, pool, table football and free parking for 85 cars. ... more less
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- Also Known As:
- Carrington Hotel Bournemouth