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Carrington House Hotel
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Reviews (1,294)
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902 - 907 of 1,294 reviews
Reviewed 24 March 2014

Was pleasantly supprised on arrival ,the room was comfortable ,and along with the bathroom spotlessly clean . The staff were helpful and polite .food was fine and plentiful . The manager was especially helpful and made sure our stay was a happy one considering we were a of about 50 people .if you want the Ritz then book and pay for the Ritz .

Stayed: March 2014, travelled with friends
1  Thank Vivian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

What a let down thaime went to check in was moved as wrong room given room key given didn't work...... no English speaking staff had to go to reception 3times .... bath panel hanging off shower didn't work just strait down the wall so ended up having to hold it..... as I have chron's disease can't have certain foods asked for the gammon with no sauce had muttering and being talked about as I was special.... m not.. ..! Then to hear the room next door was burgled taken few bits ..... won't be going back so massive thanks to carrington for ruining my reason I stayed and my ability to enjoy my self with worrying all night

Room Tip: Don't go on the first floor at the back near the stair well
  • Stayed: March 2014, travelled with friends
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2  Thank bambi301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

We had added on one night either side of a planned group weekend with a Dance Party starting on 14th March . On arrival no lifts. Window lock not working in room, although temporarily repaired when we heard that there had been a burglary earlier on in the week, apparently not the first!!!! On leaving on the window lock was again faulty.
We were part of a group in a booking that had been made two years earlier. Rooms had been double booked so part of the party had to be moved elsewhere and only join us for dinner in the evenings which should have been served but turned out to be buffet style on one of the evenings.
Staff argumentative when requests made, no decaff coffee, no ice, no late bar on Fridays. Evening meals all pre prepared food choice of only three options. Staff blaming one another for problems
The organiser of our party had been using this hotel for the last 7+ years with very few problems, not using it anymore.
On our last evening there was a knock at the door at 10.50 pm to ask if we'd moved from another room as room 19 had ordered drinks and didn't have enough credit on the account. We were in room 26 for the four night stay. Strange that it couldn't have waited until the morning or someone could have made a phone call, and it was one of the staff who had been in the bar chatting to the barmaid earlier in the evening whilst we were talking to friends about our day.
We had an executive room as previously requested. The top sheet and the blanket were too short for the bed and the blanket was also torn, you also have to run around in the shower to get wet!
The best bit was when we were leaving (trying to sort out our bill as we‘d been over charged by £99.00, as our extra night bookings had not been linked up to the original booking) I was waiting for my husband in reception music playing Perfect Day to the sound of staff arguing in the office. Classic!!!!!!!!!

Room Tip: Go somewhere else
  • Stayed: March 2014, travelled with friends
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2  Thank TJBGuidford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2014

I was pleasantly surprised with this hotel, because some of the reviews I had read were not good.
The reception area is spacious with lots of seating. My room was clean and comfortable, but could have done with a few minor things being dealt with. Food was good and the dining room was pleasant. The staff were excellent, very friendly and obliging. I spent a lovely weekend here and would be very pleased to come here again as it represents good value for money.

  • Stayed: March 2014, travelled with friends
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Thank Valerie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2014

After reading the reviews i thought oh god what have we booked however its not as bad as you think it will be. Friendly staff,pleasant rooms,good breakfast and they have a nice dining area. They also do a 3 course dinner for £10.00 in the eve (its not greeeat but its cheap). However...... the corner of our bed was broken, pool did not look great. I did not see one person use it and there are no staff watching the pool either which i thought was bad. One night we went to the bar and they did not have any coke or lemonade (basically any mixers) as they had a large party of people in one of their event rooms, this left everyone else a little short of choice and staff did not go out and replenish anything :(. Someone's name was also pencilled in on the wall but this was behind the curtain.. Its very old fashioned/tired looking but with some tlc could be a great hotel. Overall it was a pleasant stay.

  • Stayed: September 2013, travelled as a couple
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Thank Doris613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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