Booked into the Carrington House hotel Bournemouth for 2 nights. 20 th/21st July 2014 having requested an accessible room for a wheelchair user in advance.
On arrival found my way into the hotel by a side sloped entrance used by the cleaning staff and the on site builders. Front entrance was not wheelchair accessible ,having negotiated my way through the corridors and works in progress eventually was able to access the front desk via a precarious ramp that appears to have been put in as an afterthought - steeply sloped and would not have been able to negotiate without the help of my wife.
We were offered room 16 , the receptionist assured us this was a wheelchair accessible room , having made are way to this room we where unable to negotiate the corridor as it narrowed just before the entrance to the room and was not wide enough to take the wheelchair.
Returned to reception, explained this to the receptionist who appeared quite disinterested in the situation and after some time offered us an alternative room . Room 102- reassured again that this would be accessible . Having negotiated the precarious ramp, lift and several doorways without any offer of help from the staff we made are way to room 102. Yes at last we could get in the room but ... Wheelchair would not fit through the bathroom door (wheelchair is a standard size!). Returned again to reception, still no apology , receptionist blamed the Britannia Central reservations for the problem and took no responsibility whatsover. Finally managed to speak with the manager who still could not manage an apology but after asking him how we would be able to find a wheelchair accessible room at this time of the evening he offered a staff member to ring round other hotels . After several attempts a bedroom was located at another hotel owned by Britannia - Heathlands . The saga continued at Heathlands - please see my review on Heathlands .very bad experience !also interesting to note Annie's horror story ,very similar to my experience and on the same weekend .
- Official Description (provided by the hotel):
- The Carrington House Hotel, close to the town centre and all Bournemouth's top attractions, is situated on a quiet pine tree lined avenue on the East Cliff side of Bournemouth - perfect for a weekend break or short sightseeing trip. The hotel is close to both the railway and coach station and is only a ten-minute drive from Bournemouth Airport.There is so much to see and do in Bournemouth and its surrounding area, that you are bound to be back again and again whether it is a relaxing short break in Bournemouth that you are after, a cosmopolitan city break, or a weekend break for sight seeing and fun, Carrington House Hotel is an ideal base for all your activities.The hotel has 145 en-suite bedrooms, including 42 purpose-built family rooms plus conference and banqueting facilities for up to 700, a heated indoor swimming pool, table tennis, pool, table football and free parking for 85 cars. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Booking.com and Hotels.com so you can book your Carrington House Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Carrington Hotel Bournemouth