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“Cosy room and friendly staff”

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Riviera Hotel & Holiday Apartments
Ranked #18 of 66 Hotels in Bournemouth
Certificate of Excellence
Reviewed 19 August 2014

This was our fourth visit to the Riviera hotel and it was as reliable as ever. With a handy, accessible room and only a short walk away from the beach, it made our holiday very enjoyable. One of my only criticisms would be the "Hawaiian night" in the restaurant which promised a prize for the best dressed and a tropical theme, but provided neither. However, the staff are always very friendly and the two pools kept us busy. Overall, it's a reasonably priced place for the family to enjoy.

Room Tip: Rooms in the lodge are separate from the main hotel which make them quieter and the top floor one is...
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  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Greenfinch73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rivman2008, Public Relations Manager at Riviera Hotel & Holiday Apartments, responded to this reviewResponded 3 September 2014

Dear Barbara C,

Thank you for your kind comments. Its great to see that you had another great break with us - I am not sure what happened on the themed night . I will pas your comments to the rest of the team and we look forward to welcoming you back.

Kind Regards

SB

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948 - 954 of 1,346 reviews

Reviewed 15 August 2014 via mobile

This was a very pleasant visit and I was surprised just how much you got for your money.

Excellent customer service, two minutes' walk to a blue flag beach and a decent breakfast.

Included in the stay you also get access to their pool facilities which include an outdoor pool, indoor pool, hot tub and sauna. This was a lovely addition to out stay especially when it turned a bit rainy (and they even provide free towels to use at the pool!).

The room was spotless and the bathroom squeaky clean. The bed was also really comfortable.

It was nice to see that there are still hotels where you don't have to pay an arm and a leg to feel a little spoilt.

Stayed: August 2014, travelled with family
4  Thank Alec_Waldeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rivman2008, Public Relations Manager at Riviera Hotel & Holiday Apartments, responded to this reviewResponded 3 September 2014

Dear Alec_Waldeck,

Thank you for your great comments. I shall pass it on to the rest of the team who will be happy to see that we met your expectations. We look forward to welcoming you back soon at the Riviera.

Kind Regards

SB

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

Here is a hotel where hoteliers in UK could take example from.
Welcoming,friendly and nice optimistic staff is what you will encounter there.
I've upgrade our bedroom to a seaview one paying for ,but they offered me an ugrade for free next time i come in sign of loyalty...
Ahhh and iwas lucky enough to see a bluemoon with clear skies right from my balcony..beautiful!!!!!
Close to the beach
Only point the kids pool could be painted and cleaned more often and
the breakfast could have more options...
Thanks for a good service specially the guys in the Reception really nice and professional.

  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
3  Thank C M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rivman2008, Public Relations Manager at Riviera Hotel & Holiday Apartments, responded to this reviewResponded 3 September 2014

Dear C M,

Thank you for your lovely comments. I shall let the team know and we look forward to welcoming you back.

Once again Thank you and see you all soon

Kind Regards

SB

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

Excellant location for beaches,walks and shops. However on our arrival the balcony was stil strewn with fag ends and a filthy ash tray and on examination the rest of the balconies were the same and the flat roof that adjoined it. Also the room smelt distinctly of cigarette smoke.
We complained to the management who said they would address it. However though they cleaned the ash tray nobody cleaned the 'fag ends' up. When we asked again and asked if this was the normal that we had to accept dirty 'fag ends' they said oh no they would address it. However, by the time we left we gave up so the next occupant would have the same welcome! The shower was dismal and the bath that we had to stand in we're totally unsafe and shook. Also the situation with blocking your car in was quite disturbing if one should have an emergency!. All in all a very disappointing stay and could not recommend.
D & D

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
6  Thank Denise J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rivman2008, Public Relations Manager at Riviera Hotel & Holiday Apartments, responded to this reviewResponded 3 September 2014

Dear Denise J,

Thank you for your comments. We are sorry that we did not meet your expectations. I will pass your comments to the Management.

Kind regards

SB

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

A well run hotel with a competent, efficient and smiling staff led from the front by a good manager, who we noticed keeping a close eye on customers' needs. Room was small but spotless and breakfast was great. Convenient location. Parking a bit tight at a very busy time, but we actually had no problems. More traditional than modern with mixed clientele who all seemed happy to be there. Very good value for money. Nice friendly buzz about the place. Would return happily.

  • Stayed: August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
3  Thank Jackie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rivman2008, Public Relations Manager at Riviera Hotel & Holiday Apartments, responded to this reviewResponded 3 September 2014

Der Jackie W,

Thank you for your lovely comments. We are all thrilled that you had a great time with us and we look forward to welcoming you back !

Once again thank you and see you soon

Kind regards

SB

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Reviewed 8 August 2014

Nice hotel & apartments great value, stayed in the apartments that had lots of space with breakfast in the hotel which was basic but ok, indoor and outdoor pools were great for the kids.

Best bits; first class staff, location and apartment size
Poor bits; areas need updating beds too small and hard

Will be coming back next year.

Cheers

Room Tip: Stay in apartments as more space
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  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank Lwylie1255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rivman2008, Public Relations Manager at Riviera Hotel & Holiday Apartments, responded to this reviewResponded 3 September 2014

Dear Lwylie1255,

Thank you for your kind comments. The apartments are great , big and very spacious. We are slowly refurbishing them all so hopefully next year you will see the improvement.

Once again thank you and we look forward to welcoming you back at the Riviera

Kind Regards
SB

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Reviewed 6 August 2014

This is our second time at the hotel, we tried a couple of other hotels the last two years but returned to Riviera! The staff were all very friendly and helpful and nothing was too much trouble. They remembered my son's name including his likes and where we liked to sit for breakfast. You are made to feel at home as soon as you arrive. There are lots of families and my son made friends straight away and in fact we are arranging to come back next year with one family. The indoor swimming pool was well used both in the morning and evening! The beach is very close by that is if you can get the kids out of the swimming pool.

Room Tip: Ask for a sea view and balcony
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  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Lucy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rivman2008, General Manager at Riviera Hotel & Holiday Apartments, responded to this reviewResponded 8 August 2014

Dear Lucy C,

Thank you so much for your wonderful comments. We look forward top welcoming you back at the Riviera.

Kind Regards

JG

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Riviera Hotel & Holiday Apartments

Address: 12 - 16 Burnaby Road | Alum Chine, Bournemouth BH4 8JF, England
Phone Number:
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Romantic Hotel in Bournemouth
#18 Business Hotel in Bournemouth
#22 Family Hotel in Bournemouth
Price Range: £43 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Riviera Hotel & Holiday Apartments 3*
Number of rooms: 75
Official Description (provided by the hotel):
Good value hotel in Bournemouth which is renowned for its warm service and excellent food in spectacular surroundings – perfect for holidays in Bournemouth. ... more   less 
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Also Known As:
Riviera Hotel And Holiday Apartments
Riviera Hotel Bournemouth
Riviera Hotel Holiday Apartments

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