We booked this hotel for 3 nights for a short break away. We thought by choosing Best Western(an established hotel brand in the UK) we would be getting good quality accommodation. A big disappointment! When we arrived, we had to battle for a parking space and feared being blocked in as there was so much double parking. As we checked in we were told our room was in an annexe at the back of the main hotel, which was not made clear at time of booking. Whilst the public areas of the main hotel are contemporary and have recently been refurbished, the annexe, called "The Lodge", is incredibly worn, tired, dated and basic. We felt like we were in 'bedsit' land with lots of narrow corridors and creaky stairs; this certainly did not feel like a quality hotel, more like a hostel. Our room had not been decorated for several decades (80's decor throughout) and was rather grubby. However, on the plus side, the bathroom had been refurbished and was nice, modern and clean. The heating was on full blast night and day which made the room stuffy, even with the windows open all the time. The twin beds were appallingingly poor quality; flimsy bases and unsupportive mattresses. On our first morning for breakfast, the hotel clearly could not cater for the number of guests and we had to wait for a table and there was a rather chaotic atmosphere in the dining area. That said, the staff were doing their best and the food was good. All in all, we would not recommend this hotel and the price we paid did not represent good value for money.
- Official Description (provided by the hotel):
- The newly refurbished, AA 4 star Connaught Lodge offers smart and comfortable en-suite accommodation and is centrally located on the West Cliff being just 500m from the town centre, the BIC, Pavilion Theatre, pier and those golden, sandy beaches. Free WiFi, Free Parking and complimentary membership of the Bluewater Spa, located in the adjacent Best Western Connaught Hotel, is available to all Lodge guests. The spa has an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna, 2 gymnasiums and a massage and beauty therapy suite. After a relaxing day in the Spa why not enjoy a superb dinner with first class wine in Blakes', the Connaught's award-winning, double rosette restaurant, also located in the main building, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by the Head Chef, Ben Nicol and his young team of highly qualified chefs. ... more less
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