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“Needs finishing”

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The Connaught Lodge
Ranked #25 of 66 Hotels in Bournemouth
Certificate of Excellence
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Needs finishing”
Reviewed 10 August 2014

Just stayed in the lodge This building is still being upgraded our room had been decorated except the back of the bathroom door and frame, looked old and tired, It is rated as a 4 star I would say not there yet. Little disappointed with fire extinguisher signs on the walls but no extinguishers? also note that CCTV operates through out yet no public signage stating this. You are being monitored with out your consent Would I stay here again. No I think its expensive for the size of the rooms Staff are friendly and helpful. would say the service one night after ordering took an age, and with little children not good. wifi in the lodge does not work unless you hang out the front windows.

  • Stayed May 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
8 Thank hender15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at The Connaught Lodge, responded to this review, 16 August 2014
Many thanks for the review Hender - CCTV is there for the safety and welfare of all our guests as it is in every street, store, hotel, etc., etc!! Please let me know which room you stayed in so I can check the finishing touches.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular the bath or shower that you want – don’t leave it to chance call now!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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312 reviews from our community

Traveller rating
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    31
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    1
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Suffolk
Level Contributor
138 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 25 July 2014

This was the third time we have stayed at the Connaught but the first in the Lodge. We had room 232 on the third floor. Although we arrived early our room was ready and we had no trouble parking. Receptionist was very friendly and helpful explained everything to us. Fortunately times of breakfast and pool opening times are printed on the room card. Room was very large with sofa and a built in wardrobe which also had a portable fan which was a nice touch considering the weather was very hot . Room lovely and clean with a well appointed bathroom all clean with complimentary water and the usual tea and coffee etc. did not find being in the lodge a problem at all just a short walk to main hotel or you could cut through the garden. Breakfast was very nice with all usual choices along with cooked items. We sat on the terrace for breakfast and found the staff to be attentive and efficient. The pool area is good with good changing facilities etc. just need a £1 for a locker which is returned after use. Overall I cannot praise this hotel highly enough the staff are very good, their level of customer service is excellent from the room cleaner to the lady in the spa they are happy to help you with any request you may have. We would stay again and not hesitate to book the lodge again as it's location is brilliant for a walk along the sea or I to the shopping area.

Room Tip: Corner room 232 is large, airy with an excellent bathroom.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MumsieSuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at The Connaught Lodge, responded to this review, 30 July 2014
Thank you very much for your very comprehensive review Mumsie and delighted to read that you enjoyed your stay in the Lodge. We have done an amazing amount of work in the building and the entrance hall is the final stage of our works after which it will look amazing!!

Best wishes

David F Miller
Managing Director

More and more guests are now booking direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular the bath or shower that you want - don't leave it to chance call now!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 July 2014

We stayed for two nights in the Lodge of the hotel .
We were very impressed with the hotel it was very clean & the staff very helpful.
There was lots of choice at breakfast & the waiting staff very efficient .
The only downside to our stay was that the bedroom although very clean & comfortable was extremely hot even with the windows open & the view left a lot to be desired.
Having said that we will be sure to book this hotel again when travelling to the area.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Basmaxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at The Connaught Lodge, responded to this review, 24 July 2014
Many thanks for your 5 star review Basmaxi - we are a centrally located town house hotel in the middle of Bournemouth so views are not our strong point but service with a smile most certainly is!! Hope to see you again in the near future.

Best wishes

David F Miller
Managing Director

More and more guests are now booking direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular the bath or shower that you want – don’t leave it to chance call now!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
Level Contributor
877 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 330 helpful votes
Reviewed 14 July 2014

We went to a wedding at this hotel which is located very close to the beach and is clearly very popular as it was busy and the car park was pretty full although fortunately we managed to find a space.

The drinks reception was held in a beautiful secluded garden to the side of the Connaught Lodge and you just wouldn't know it was there or that you were in Bournemouth. The plants are very mature and there was plenty of seating in the form of rattan chairs and tables.

The staff had laid out drinks in the shape of a heart which was very pretty and effective.

It was an ideal venue for photographs and there was live music provided by an excellent saxophonist which really gave great atmosphere on a brilliant sunny day.

Didn't stay at the hotel so can't comment on the rooms but the rest of the place we saw looked very nice, it was clean and the staff were friendly

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank AngieP49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at The Connaught Lodge, responded to this review, 20 July 2014
Hopefully the next time we see you Angie will be as an overnight guest - delighted you loved the hotel and in particular the secluded garden which is very popular this time of the year, especially for breakfast. Many thanks for your super review.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular a bath or shower room that you want and rightly expect.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harlow
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 9 July 2014

9 Redhatter friends spent a lovely weekend at this hotel. Staff were great. Bedroom was comfortable and so were lounge areas and gardens. Walked to town and beach about 10 - 15 minutes. Would stay again,

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank mollyp_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at The Connaught Lodge, responded to this review, 20 July 2014
Thank you very much Molly, glad you and the Redhatters had such a lovely time. See you again soon I hope.

Best wishes

David F Miller
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haverfordwest, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2014

What a lovely hotel. Could not fault anything. Stayed 3 nights had lovely clean room everyday.
Staff were amazing, nothing was too much trouble & all very polite & looked good in uniform.
Food was amazing ,had breakfast also ate in both restaurant & bar.
Would not stay anywhere else in Bournemouth.
Well done to all the staff could not fault you. see you again soon
Gill

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gill E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at The Connaught Lodge, responded to this review, 20 July 2014
And we look forward to seeing you too Gill, thank you very much for your delightful review.

Best wishes

David F Miller
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 July 2014 via mobile

Stayed for 1 night in the Lodge building next door, good size comfy bed. Good breakfast nice choice of different foods. Fairly small Spa and gym which was underground, fairly busy which was a put off. Overall would recommend this place for short stays, any longer would be bored in the hotel. Professional staff very efficient.

Stayed June 2014, travelled as a couple
Helpful?
Thank JamespObrien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at The Connaught Lodge, responded to this review, 16 August 2014
Many thanks for your review James; hopefully on your next visit the club will not be so busy!!

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular the bath or shower that you want – don’t leave it to chance call now!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Connaught Lodge

Property: The Connaught Lodge
Address: 32 West Hill Rd | West Cliff, Bournemouth BH2 5PH, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #25 of 66 Hotels in Bournemouth
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Connaught Lodge 4*
Number of rooms: 27
Official Description (provided by the hotel):
The newly refurbished, AA 4 star Connaught Lodge offers smart and comfortable en-suite accommodation and is centrally located on the West Cliff being just 500m from the town centre, the BIC, Pavilion Theatre, pier and those golden, sandy beaches. Free WiFi, Free Parking and complimentary membership of the Bluewater Spa, located in the adjacent Best Western Connaught Hotel, is available to all Lodge guests. The spa has an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna, 2 gymnasiums and a massage and beauty therapy suite. After a relaxing day in the Spa why not enjoy a superb dinner with first class wine in Blakes', the Connaught's award-winning, double rosette restaurant, also located in the main building, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by the Head Chef, Ben Nicol and his young team of highly qualified chefs. ... more   less 
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