I travel all over the UK due to my line of work and I go from Hotel to Hotel. In my eyes you have 2 choices, you either book one from the TV normal room, bog standard bar food and robot staff where you know what your getting which really is a room with basic facilities. Or you find something different.
I believe variety is the spice of life so I always try to book a private or individual hotel. I found the Suncliff On-line and looked at TA it had mixed reviews but was reasonable so decided to make it my home for 4 days.
I Will say I have very little bad to say about this Hotel, yes it is a little tired here and there but you can see that they are updating lots of their facilities. Reception team are anything but helpful and very polite how people can describe them as awful is beyond me!!!
I have 2 kids and being away means I can catch up on reading so spent my evenings in the bar people watching, listening to the entertainment, one early evening a manager came into the bar with guests. Me being nosey heard he was dealing with a complaint about the sauna facilities being out of use due to being upgraded, he must have twigged I was ear-wigging so shortly came to see me when the other guests left. He was very polite and I agreed with the manager to improve the sauna it had to close and the new one will be better and bigger. From asking him 20 questions he explained all he and his team have achieved over the past 2 years since he took up employment. I was impressed and they are spending on the area's that guests complain about. While I sat there with him an older couple came up and butted in to personally thank him who actually turned out to be the top manager. They must have been regulars, loved the new TV's in the rooms and thanked him for the birthday cake. Now this personal service is reflected through all the staff especially in the restaurant. The restaurant manager made huge efforts to talk to every guest. Watching him was unbelievable, every mature lady got a smile or a kiss and every child had a pat on the head or if grumbling was handed a colouring book to keep them amused.
Now I have gone on a bit but come on where on earth do you find this service. Who cares that some of the rooms need a little touch up, which they tell me they are doing week by week. I will be back with the kids and wife and I have no doubt my stay will be a good one and they will do there best the handle any grumbles I may have. My advice is find a little gem like this and stick to it. If you have an issue talk to the staff they are there to help especially at the Suncliff. Some of these reviews just amaze me...did we stay in a different hotel. People can be so negative. The Suncliff reflects the traditional seaside Hotel from when I was younger that I stayed in with my parents. Manager and staff do not pay attention to these nasty reviews you carry on doing what your doing and I cant wait to introduce my family to you!
- Official Description (provided by the hotel):
- Mission Statement: The Suncliff hotel situated on the East cliff of Bournemouth five minutes from seven miles of sandy beach is a traditional English seaside hotel which has achieved a high AA 3 star rating of 75%. We offer comfortable and versatile bedrooms, as well as indoor leisure facilities. Boasting various bars and lounges were we provide live entertainment most evenings and a restaurant known for its scrumptious food and excellent service. Our friendly customer service is exceptional and with our ‘can do’ attitude we are happy to go the extra mile to make sure every guest enjoys their time with us. ... more less
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- Also Known As:
- Suncliff Hotel Bournemouth
- Suncliff Bournemouth