Made a booking through booking.com and paid £45. On arrival at the hotel were put in the penthouse suite Beatrice would should have been £179.00. From a £45 point of view could not fault it in any way. The room is beautifully decorated in browns and creams with a vibrant green feature wall. There are bi folding doors which on a warm sunny day you would open to sit out on the balcony. (Or like us sit out there in February in your coat and gloves) On the balcony there were very comfortable cane chairs and a glass top table with extra cushions if you wanted them for the chairs within the room. You get a full view up and down the vast sea front of Bournemouth which at night looks magical. The arch way through to the tea and coffee area and sofa just separates the room nicely and again you can get good views of the sea. The bathroom is large with an excellent shower over the bath and decorated in keeping with the rest of the room with a black glass wall running along the back. Along with this room you have use of the indoor swimming pool, sauna and hot tub. There is also entertainment most evenings in the lounge. We also paid the room service charge for breakfast in our room.
So now onto my £179.00 comments. If I had paid the full amount I think I would have asked for a small refund. The mattresses on the twin beds were not that great and you ended up with a spring in your rib. Also the pillow cases on one of the beds had been put on inside out and the quilt cover had a bit of a rib in it. With the sun streaming in the windows in the morning the dark furniture showed up all its finger marks. There was one lovely tie back on one of the curtains but the others were either missing for it was just the cord left. The sink hot tap was loose, as was the cold tap on the bath and the rubber along the bottom of the shower screen was displaced so the shower leaked onto the floor when you had a shower. There was a bit of a tricky problem with closing the door from the inside you have to give it a bit of a pull to get the door to close and then lock. When we went to use the hot tub it obviously had been used a lot during the day as when you got in it was crystal clear but when you turned it on it became very cloudy and you could see what looked like soap scum floating around on the surface.
For me all of these things are nothing major and could be rectified with a little more attention to detail. Dark furniture is a bugger to keep looking clean as it shows every single mark. A little more attention to the cleaning would rectify this easily. If customers do not report any maintenance issues how are the hotel to know what is wrong. I am sure the cleaner does not have a shower when cleaning so would not have noticed that the shower leaked or the cold tap was loose. Just by the previous resident filling out the maintenance card, which is available in the room and as we did, I was assured by reception that this would be passed to maintenance. Just replacing the tie backs would finish off the room nicely. And if the hotel is really busy then checking the hot tub on a more regular basis would also solve the problem of cloudy water. The breakfast was delivered but without a table within the room you had no option but to eat a full fried breakfast in bed. Just the addition of a small table by the two chairs or a coffee table by the sofa would solve this problem.
If you have a special anniversary or a special occasion and you want to push the boat out with just these small changes I would highly recommend a stay in the penthouse suites at the front of the hotel a must.
But I would just like to say to the Suncliff Hotel from two full time working - mothers, wife’s and grandmothers a very big thank you for an excellent, relaxing stay
- Official Description (provided by the hotel):
- Mission Statement: The Suncliff hotel situated on the East cliff of Bournemouth five minutes from seven miles of sandy beach is a traditional English seaside hotel which has achieved a high AA 3 star rating of 75%. We offer comfortable and versatile bedrooms, as well as indoor leisure facilities. Boasting various bars and lounges were we provide live entertainment most evenings and a restaurant known for its scrumptious food and excellent service. Our friendly customer service is exceptional and with our ‘can do’ attitude we are happy to go the extra mile to make sure every guest enjoys their time with us. ... more less
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- Also Known As:
- Suncliff Hotel Bournemouth
- Suncliff Bournemouth