I booked a two night stay at the Suncliff with my boyfriend for a late half term break as part of a LivingSocial deal. We arrived on the Sunday afternoon and were greeted by very friendly staff. We were upgraded to a sea view room which was very generous and thoughtful of the staff.
We were the yongest couple by at least 30 years so do not choose this hotel if you are looking for a younger atmosphere. Catered very much for older people, dated decorations, dated rooms and more traditional food.
The pool had too much chlorine and the hot tub was in poor condition, the changing facilities were absolutely freezing but the location was excellent for the beach and walking to the town.
I would not return as the hotel was just so dated, and was ideal for much older generations. We were made very welcome throughout our stay but had I known that the hotel catered almost exclusively for older people I would not have booked, it made a great difference to our experience as decoration, entertainment and food were focussed solely on the mass of older generations that visited the hotel each evening. Breakfast was served 7-9am so no lay-ins!!!!!
Thank you for sharing your thoughts and comments regarding your stay at the Suncliff. I am glad to see the room and staff impressed you.
I feel some of your comments regarding the age of the guests a little unfair, we do not focus our attention mainly on our older cliental, we also cater for many families, as well as corporate business and we do deals such as living social and Groupon to attract a younger age group also.
The leisure facilities are pending some improvements but with the weather being sooo bitter the changing rooms are a little chilly, I apologise for this.
The breakfast is actually served from 07,30-0930 midweek and 08.00-10.00 weekend. Also our entertainers are always open to requests and can cater for any type of audience.
I am sorry to hear you will not be returning especially as the staff and location impressed you. I feel maybe you should try us again during the summer months as Bournemouth and the hotel becomes more vibrant and lively.
My best wishes and thank you once again for your comments
Just returned from the Suncliff on a 4 night stay stay with a coach group. The hotel is in a great position. Most of the staff are friendly although a couple were most unhelpful. We reported our mattress in our bedroom was worn out - we were literally sleeping on the springs, after reporting this for the first time nothing at all was done about it so after sleeping on it for 2 nights we reported it again - on the third night we had a second blanket on this mattress - still no new mattress. Not very happy as the mattress was only fit for a skip - I do not expect this in a 3 star hotel but after reporting it twice obviously nothing was going to be done about this. We also reported that the shower screen had no seal on it so water leaked all over the floor when we showered, nothing was done about this either. It was a very cold week, our bedroom was adequately heated although the public bar and lounge were very cold, I asked if the heating was on and was told it was but there was not really enough radiators in there to heat it enough. This was apparent but on account of the extreme cold weather surely a couple of portable heaters should have been put in there. From what I saw of the entertainment it was very good.
The staff in the restaurant were very good, although it was also very cold in there too. The food was lovely but sadly the evening meal was never hot. Again I appreciate it was a very cold week and I know food does go cold quickly when the temperature is so low but we were served so quickly after each course it was obvious that the food was plated and just being kept warm ready to be served rather than plated to order. We did send our meals back on one occasion and we then got them replaced hot, but the same happened again the following night. On departure we were asked to place our cases outside our bedroom at 7.30am although cases were not taken until well after 8.00am and the driver was still waiting for cases at 8.20am and reception had to be asked twice if a porter was attending to this. On the whole this is a great hotel but could be much better if there was better communication.
Thank you for leaving your comments on your recent stay.
I must say that your opening line commenting on unhelpful staff does come as a shock as we really try hard on our customer service so I apologise if this was the case. We are changing many mattresses in our hotel group and I am not sure why this was not the case with your room, I will investigate and thank you for bringing this to our attention.
We have experienced some extreme weather all over the UK but being near the sea it is very chilly indeed causing the cold bar area, staff are on hand though to help where possible.
We invest a lot of time and money into our entertainment and hand select our acts so I am glad you enjoyed this
I have reviewed the comment cards from last week and I must say that your comments about cold food are the only one I have received. But with the cold weather this can happen especially when serving over 200 guests. I will guarantee the food in our kitchen is ALWAYS plated to order and never pre plated. We have a full brigade of chefs and are proud of the meals we serve.
As for the cases, you are correct that all cases are asked to be outside by 7.30, and then when the porter comes in at 7.45 he starts to gather the cases and bring them down. I started work at 7.15am that day and the drivers were already asking for cases at 7.30. I pulled the leisure cleaner and a waiter to help get cases from the floors as I could tell the drivers were eager to set off. We even helped take them to the coach and opened breakfast 30 minutes early for guests. The cases were all down by 08.30, I feel this is more than reasonable considering the amount and cannot believe that people would see this as a problem, we are human not robots.
Over all I am glad you enjoyed your stay and I hope you will return to the hotel in the future.
It was very cold outside with snowy flurries, frost and windy weather - but inside the hotel we had a very warm welcome. The staff at the suncliff made us feel great and there was a lot of laughter and fun from all of them. Room was comfortable and homely, food excellent and plentiful. As it was out of season the hotel was being 'spruced up' as we travelled just before the easter break - not too much disruption. The pool was like a comfortable warm bath!! thank you to all the staff!
Thank you for your review, The weather has been terrible, sooo cold! I made the mistake of going to the Lake District for a break and I did not have the luxury of a heated pool. Needless to say I was freezing all week, I should have stayed in Bournemouth.
Your kind comments have been passed on to the staff and I’m sure you will agree I cannot wait until the summer arrives!
I hope you will visit us again
Stayed here with a Groupon deal which was great valuefor money. Included afternoon tea, dinner and breakfast. My friend and I are in our 30's, and we were perhaps a few generations younger than the other patrons, however this meant we had exclusive use of the gym facilities so could be worse!
The swimming pool was a great added feature. Dinner and breakfast were both buffets, with average quality food, but again, good value.
The hotel bar was open 24 hours which was useful, coming in from a few drinks,for a nightcap. Hotel staff extremely friendly and helpful, creating a relaxed atmosphere.
The communal areas were quite dated, but our room had obviously undergone a recent revamp, so made for a comfortable stay.
All in all, great value for the money spent.
Thank you for posting your comments regarding your stay at the Suncliff Hotel,
The Groupon offer was a brilliant deal and I must admit a popular one too. The pool is a lovely addition and the leisure area is a facility we are looking to make improvements this year so it will be even better.
I hope you will return to us in the near future and if you are after a deal give us a call and we will always match any deals on offer
Just got back from our stay at the Suncliff and have to say cannot find fault with the place.Yes it could be classed as a little dated but for the money you pay it is great value,the staff are excellent very friendly and helpfull,breakfast is good rooms are very clean. Would definately stay again.
Kim Mark N
Thank you for your comments; I am glad you enjoyed your stay!
The Suncliff is a Traditional sea side hotel, even though we are not as modern as some we provide many added extra's like the heated pool, entertainment and room service to mention a few. Also we work very hard on customer service and our meals served within the hotel.
I hope you will return again, maybe in the summer when you can use the beautiful sandy beaches.
My best wishes