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“A great weekend!”
Review of The Suncliff Hotel

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The Suncliff Hotel
Ranked #25 of 66 Hotels in Bournemouth
Certificate of Excellence
Reviewed 22 June 2010

32 of us had a hen weekend at the Suncliff from 18-20 June and we had a fab time!
The arrangements worked perfectly, the food was yummy and the staff were wonderful. Whether we wanted a projector to show 'Mr and Mrs' on the Friday night to helping us find lost keys nothing was too much trouble,
Special mentions to James and Alan who were great barmen on both evenings, and the ladyy whose name we did not know! again nothing too much trouble, put themselves out, really friendly. They helped make a good weeken great!
Thank you! Highly recommended.

  • Stayed: June 2010, travelled with friends
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2  Thank MaryAugust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,927 - 1,933 of 2,063 reviews

Reviewed 17 June 2010

From the moment we walked in the staff welcomed us with a warm reception. The hotel was very welcoming itself with its warming homely feel.

The room was spacious and well looked after, if a little dated (the rooms were scheduled to be refurbished soon so cant wait to go back and stay). Also, the view was great.

The staff were always on hand to answer any questions about the local area and had a vast knowledge of local attractions.

For the food we had a lovely waiter come and take our order. Its a fairly large restaurant but really quick service. The food itself was delicious. I would have been more than happy to eat there for the whole duration of my stay - breakfast, lunch, dinner.

Summary
Very well organised staff who were always on hand to help. Great rooms. Great food.
Very highly recommended.

  • Stayed: May 2010, travelled as a couple
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1  Thank MaidstoneBaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2010

I stayed at this hotel with friends. We had such a lovely time. The view is fantastic, staff are friendly and we all had a great time. Thanks to everyone at the hotel for making it a wonderful stay. Brilliant!!!

  • Stayed: June 2010, travelled with friends
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1  Thank glennash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2010

We stayed at the Suncliff for a group celebration (14 of us). The hotel location is ideal, a short walk onto the beach and 10 mins into the City centre. Hotel staff attentive. As other people have commented on, the rooms we stayed in were in need of updating (very 1970s - flower fairy pictures on wall!), but were spotlessly clean. Once the renovating has been completed it would be great to return and see the difference . Staff were great and check in was a breeze considering we were a big group. Breakfast was good too. Great that you can use sister hotel facilities too. All in all good value for money with great service. A perfect weekend.

  • Stayed: May 2010
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1  Thank hoorah4holidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BournemouthSuncliff, Manager at The Suncliff Hotel, responded to this reviewResponded 24 July 2010

I would like to thank you for your comments on Trip Advisor, I'm so pleased you enjoyed your stay! We are continuing with the updating of our bedrooms and make improvements every week. I hope you return to us in the future and send my best wishes for the future.

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Reviewed 10 June 2010

2nd visit, grabbed a sea view room with a huge balcony. be realistic, you get what you pay for here. this is a good standard, user friendly hotel. manager and reception staff in tune with guests. bar and food available 24/7 and good value. entertainment weekends, we had a bit of a wonky Liza or is it Lisa Minelli tribute friday and a good retro disco saturday night . 2 mins from the beach and 10 min walk to town centre. going again? oh yes! give it a go. p.s No wifi

  • Stayed: June 2010, travelled as a couple
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1  Thank beacowarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2010

Great location for the beach and town. Staff friendly and helpful. Kids menu only had 4 things to choose from so if staying a week they may get bored. Not exactly a healthy menu as they were not given a choice of veg or salad. We stayed Thurs and Fri night and ordered morning papers. We didn't get our Sat one because we failed to ask for a weekend paper! Yes the Hotel could do with updating but we had real value for money doing DBB option. I always take ear plugs when staying in hotels. The next door hotel ha music playing until midnight and our room was close to it so if super sound sensative ask for a room away from the hotels and from the lift. Great to be able to use pools in Cumberland and Cliffslide plus this hotels in door one. Would stay here again.

  • Stayed: May 2010, travelled with family
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Thank LondonDeborah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rcarley, Deputy Manager at The Suncliff Hotel, responded to this reviewResponded 8 June 2010

Thank you very much for taking the time to post a review, I would like to thank you for your kind comments regarding the staff and their friendliness, we pride ourselves on excellent customer service and recieving such positive feedback gives us great satisfaction.
I would like to thank you for raising your points concerning the childrens menu we are always looking to improve in all areas and we take all points raised by our guests with great attention. We will be certainly looking into increasing the chioce available, and to include vegetables and/or salad with the childrens menu. Our side rooms may experience sound from functions in our sister hotels but do have a strict policy that all music is off at midnight sun-thurs and reduced by 25% at midnight fri-sat and off completely at 1am, additionally we supply complimentary ear plugs to our guests if they are lighter sleepers. We are very proud to have 3 excellent hotels prominantly placed next to one another in such a fabulous location so it makes sense to allow our guests the full use of all our facilities and dining services across the three hotels so again thank ou for your comments.
We hope to see you again soon
Daniel Jordan
Deputy Manager.

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Reviewed 1 June 2010

We visited this hotel in a school holiday. Having seen the website, it showed itself off as the place to be! UGH! Downstairs looked alright (this was probably to lure visitors so that they'd have more of a shock when they saw the rooms!) but oh upstairs was terrible. Our room was small, the headboards were greasy, a pigeon nested on the windowsill and the bathroom....I've never seen anything like it in my life! Tiles were missing from the wall (these tiles my mother had when I was a boy), there was limescale around the taps and the plug hole was grotty and had never seen bleach before in its life. One look at the room and we were straight down to reception to see if they had anything better to offer. I must say the staff were friendly and only to happy to help though. They said there was a sea view room going begging but it was an extra £20 pp per night. We declined the offer and made do with the room we'd already got. The shower dripped and kept me up half the night along with the immense heat in the rooms.
The restaurant was a totally different place altogether! It was posh, waiters were friendly and only to happy to help. Food was excellent although the children's menu was never changed the full 5 days we were there.
The pool, you guessed it, wasn't that good. I swallowed a hair in the pool and it was still in my mouth the next few days. It was small too. The pleasant smell in the changing rooms was more by accident than anything.
We had a pleasant stay in Bournemouth although the hotel let it down, but I must say it was fun pulling a disgusted face whilst in the room.

  • Stayed: August 2009, travelled with family
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Thank DerbyshireToto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rcarley, Manager at The Suncliff Hotel, responded to this reviewResponded 3 June 2010

Thank you for bringing your thoughts to my attention, I am extremely sorry to hear that your stay with us was not to our usual high standard, a small number of our 100+ bedrooms are waiting for or undergoing rejuvenation. We are constantly spending money upgrading our facilities to offer a better product to our guests, however as you can imagine this does take time to get right, for example we have just this last week completed four new penthouse apartments on our top floor which we believe to be some of the finest rooms in Bournemouth. Our standard of cleanliness in ALL our rooms however in not under dispute, our head housekeeper who has been with this hotel for over 25 years personally checks each room before any of our guests are allowed to stay. Her standards a very high indeed. In fact on many occasions double check the rooms myself they are always immaculate.
Here at the Suncliff we pride ourselves on a high level of customer service, so thank you for recognising this, we also believe our food to be some of the best in town.
Our pool is kept to a high standard too, we have just spent well over £15,000 on renovating our pool, however due to its size even in such a clean and new pool there maybe occasions were a hair may be encountered before it gets removed by the filtration system, this is just one of those things. We have never had this brought to our attention before.

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Additional Information about The Suncliff Hotel

Address: East Overcliff Drive, Bournemouth BH1 3AG, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#9 On the Beach Hotel in Bournemouth
Price Range: £39 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Suncliff Hotel 3*
Number of rooms: 95
Official Description (provided by the hotel):
Mission Statement: The Suncliff hotel situated on the East cliff of Bournemouth five minutes from seven miles of sandy beach is a traditional English seaside hotel which has achieved a high AA 3 star rating of 75%. We offer comfortable and versatile bedrooms, as well as indoor leisure facilities. Boasting various bars and lounges were we provide live entertainment most evenings and a restaurant known for its scrumptious food and excellent service. Our friendly customer service is exceptional and with our ‘can do’ attitude we are happy to go the extra mile to make sure every guest enjoys their time with us. ... more   less 
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Also Known As:
Suncliff Hotel Bournemouth
Suncliff Bournemouth

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