We just spent 7 nights in the Suncliff hotel which us cost is £1228. The room was very stylish and the view was superb on the top level in a room called Beatrice. But there were a lot of other problems that I would like to draw your attention to.
On signing in we were asked to sign a form, pay the bill, given a key with a blue card for room charges and told where our room was and that was it. Two days before the end of our holiday, we found out being on club level meant we could have breakfast at the Cumberland. We never did find out if there was anything else to club level.
Within 20 minutes of being in the room I realised there were no guest information hair dryer and tea and coffee for two people. We were 3. I went down to reception where I was told that there were no guest information books as they were at the printers. The porter was sent up with an old hair dryer and some tea things. The following day I went down again because our shower had no power or cold water after 30 seconds of running and the TV had only a couple of channels that cubed up every 5 minutes. I explained that this was a respite holiday for my husband as he is recovering from a Bone Marrow transplant and we were not happy. I was told that if we left we would not receive a refund. A guest information book was found for me and a maintenance man was sent up who agreed there was no pressure but said the installers would have to be called. The next day I asked again but there seemed to be no knowledge of any of my problems. This time a porter came up with us and agreed the shower was lousy and looked at the TV but said there was nothing he could do as it must be the weather up setting the signal. (It was not working on sunny days) He said he would make a note but that was the last we heard. We decided to stop complaining as it was of no use even though my husband has a lot of skin problems after his transplant and needed a proper shower and he gets worn out quickly so we rely on TV for entertainment.
We were also disappointed with the arbitrary tea/coffee/hot chocolate being left as there were never enough for 3 people. We found the breakfast to be a bit of a cattle market as it very packed every morning and the staff seemed harassed. The breakfast got very boring although the last two mornings at the Cumberland were lovely. I would like to mention that for a room at this price I would expect at least some of the following:
A wardrobe (Hangers above a unit is of no use for dresses or enough space for 3 people for a week)
More than one room key
More hooks in the bathroom (one on the door frame got clothes caught in the door)
A box of tissues
Information about surrounding area
Information about club level
Iron and Ironing board that we don’t have to give back after use
Fridge, so we could buy our own milk
Lastly we rarely got a parking space and had to pay 4 times.
There were no extras in the room and what seemed like a young inexperienced staff.
This is really not the holiday we wanted or expected and certainly not the hotel that we were paying £152.15 to £211.65 a night for.
This was our first holiday in 3 years and was not recuperative for my husband at all.
- Official Description (provided by the hotel):
- Mission Statement: The Suncliff hotel situated on the East cliff of Bournemouth five minutes from seven miles of sandy beach is a traditional English seaside hotel which has achieved a high AA 3 star rating of 75%. We offer comfortable and versatile bedrooms, as well as indoor leisure facilities. Boasting various bars and lounges were we provide live entertainment most evenings and a restaurant known for its scrumptious food and excellent service. Our friendly customer service is exceptional and with our ‘can do’ attitude we are happy to go the extra mile to make sure every guest enjoys their time with us. ... more less
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- Also Known As:
- Suncliff Hotel Bournemouth
- Suncliff Bournemouth