We were greeted on first day by "Hello, what surname is it", with no introductions whatsoever and swiftly told room number and brief instruction as to how to locate it. Not the best welcomes we have ever received.
Although room appeared generally 'tidy', we weren't too pleased with the dust covered lamps and also dust on bed side tables. Pine drawer front panels coming off their dowels as we tried to open them(!!) and the bed was not the most comfortable.
This seemed to be the first hotel we have stayed in which failed to provide change of sheets/ bedding - the duvet having ink(?) stain. Kindly provided with hand/ shower wash but no complimentary shampoo; biscuits after the first night stay not replenished either (which may not seem significant but this again is a first for a hotel we've stayed in).
Telephone in room did not work and although advised one of the gentleman of this at reception who reassured it would be looked into, nothing was followed up.
I'm sure the management team will have their reasons/ excuses, but these seem very basic issues for a hotel.
On the positives, we felt the service provided at breakfast (particularly by the female member of staff on the first day) was exceptional and the food was well cooked, but again, on the second morning we had to change drink glasses as two were dirty around the rim.
I hope this review is taken on board with good spirit as clearly the hotel has many positives in respect to location, the building and the garden but, for us anyway, was let down by the reasons stated above..
- Official Description (provided by the hotel):
- Matt and Thom welcome you Set in an acre of beautiful award winning gardens on Bournemouth’s East cliff, close to the cliff top, beaches and town centre. The Yenton sits on Bournemouth's East Cliff, a five minute walk from the cliff top and zigzag paths to sandy beaches. A short 15 minute walk along the cliff top past the pier and through Bournemouth gardens will bring you to the town centre. Our car park is free for guests. ... more less
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- Also Known As:
- The Yenton Hotel Bournemouth