We visited Bournemouth overnight in March for the first time since our son started at Bournemouth University. Our room was fine, a decent size and with a newly updated bathroom. We had an evening meal in the hotel and that was good too. Breakfast was nothing special and service at breakfast seemed chaotic.The real problem came when we were leaving the hotel and the duty manager came out to show us that our car had been damaged by a wheelie bin during the night. In fact the wing mirror had been completely destroyed. We were told that the hotel would not accept liability, we took some pictures and left as we were already late for our lunch out with our son. When we got home I looked into liability rules and contacted the hotel as the cost of the damage was much higher than expected and legal forums suggested that the hotel may accept liability. The hotel were extremely slow at responding to emails. The hotel refused to accept liability ( if they had parked the car for us then liability would have been theirs), the cost was such that it didn't make sense financially to claim on insurance, nor to pursue damages through the small claims court. Eventually the hotel offered to pay 50% of the cost as a good will gesture, which we accepted. Unfortunately by the time the hotel accountants got to it 50% became 42%, which is what we have been paid. We had seen signs about the car park being covered by CCTV and been reassured by them ( our car was in an area NOT covered by CCTV though). Apparently there are signs about 'Parking at owners risk' but we did not see them.The shame is that the hotel had been good up to the point of showing us the damage and had they honoured their goodwill offer in full we may have returned. Needless to say we will not be going back as we no longer trust them. It's a shame.
- Official Description (provided by the hotel):
- 4 star AA rated Bournemouth hotels, the Hermitage Hotel commands the very best location of all Bournemouth hotels - directly opposite the Pier, Beach, Pavilion and Bournemouth International Centre (BIC) with direct level access to the town centre gardens. Privately owned hotel with 74 en-suite rooms, many with sea views, complimentary onsite parking and WiFi for all guests. AA Rosette for food excellence serving breakfast, lunch, afternoon tea and dinner, a quality Bournemouth restaurant. Perfect for residential conferences, fully equipped meeting room hire with boardroom layout facilities or the ideal venue to hold private parties and celebrations, ladies festival or Christmas office parties. ... more less
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- Also Known As:
- Bournemouth Hermitage Hotel