When we first arrived the lady behind the desk was very nce and polite and showed us where to park as there wasnt any spaces outside the hotel.
The decor of the place was very dated, but the general cleanliness was very good, and it smelt nice. The room was fine for a family of 4 and we thought we had made a good little choice of hotel.
After a nice day down the beach etc, we came back hungry and full of hope about the dinner. Firstly we got turned away at 7 oclock because the waitress said they werent ready, so we had to wait a further 15mins, even then we went back on our own accord,no one came out and said we are ready now. We got seated for the meal and the waitress brought over some bread, which was stale,we wondered how long that had been there???
Poured some water for the family and that had a horrible after taste, again how long had that been there?? It wasnt even cold!
It wasnt looking good. Worse was to follow....we had a starter and that took about 30 seconds to come out, it was horrible and pre heated, then we ordered our meals and within 20 seconds ALL of our meals came out, YES YOU DID READ IT CORRECTLY 20 SECONDS!!!!!!Bearing in mind i had a roasted chicken in there aswell. The alarm bells were ringing now, it stunk of Microwaved zappiness!! The veg that came out was so soggy and the chips,well again how long were they left until they were re-heated!!!!!
My wife had an Omellete with mushrooms on the top, and let me tell you, it looked like a dried up pancake!It was small, and bits were peeling off it, and the mushrooms, you ever tried micro mini rubber mushrooms?? How hard is it to make an Omellete? The kids had scampi and chips, again the chips looked nuked in the microwave just revolting, and one of my kids only ate the sweetcorn, and the other was so hungry she ate a few pieces of scampi. Next was the chicken, ive never ordered a chicken meal and it brought out to me in 20 seconds, talk about no pride in the cooking no concern for customers, it was small, dry,luke warm, the plate was way way hotter then the food, it was just a joke. We decided to make a complaint to the man standing around, he tried to turn it around and say he's never had any complaints before and made it feel like we were lying, when we are quite entitled to complain about food we are paying for., he even suggested we book out if we didnt like it! As it was we upped and left and found a harvester nearby and had a very late meal,money we didnt want to spend. When we came back, we complained to the man behind the booking in desk(reception) and politely said to him we were not happy with the evening meal and that we were tired and decided we wanted to just go home and could we have a refund as we were no longer staying and didnt have any dinner or werent going to have any breakfast, his reply oh no no no, your not having a refund. There were no apologies for poor food, no alternatives nothing, just a rude, sarcastic man. We had no choice but to stay the night. Didnt hang around for breakfast as if the night before was anything to go by, didnt want to risk it!!
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