Our stay has and always will be a fantastic weekend away for the family. We go there every year and have only had 2 problems
1. The toilet door got stuck with my 10 year old daugher inside. We called downstairs for assistance and no one came so we went down ourselves eventually after they arrived they got her out fast and made sure she was ok.
2. The swimming pool staff were not always very nice when it came to my children.
But apart from that our stay has lovely and we are planning to go next year!