Just returned from a 2 week stay booked after reading the previous reviews left by others.
Chosen also for position for ease of access to all buses available at Poole Hill. This hotel has such a warm and welcoming feeling because it has staff that care and are truely commited to their guests. I have worked in the holiday industry for 30 years and know that your staff are so important to the success of any hotel. Well this hotel has some of the best staff any hotel could possibly have, from the welcoming reception with Emma and her team and the restaurant with the delightful Fatima. Nothing is too much trouble for anyone at The Durley Grange. We had a refurbished room, OK it was on the small side but so very smart, bright and modern and with everything one could possibly need. Yes, the lift is small but at least this hotel has one, so many do not and it works extremely well if needed for moving luggage etc. Food quality is excellent and again nothing is too much trouble, all you have to do is ask. Hotel provides live entertainment most nights, acts certainly chosen well for the clientelle. Anyone who has a problem and doesn't let the staff deal with it is being totally unfair and unjust to a great team. I certainly hope to be able to return and feel genuinely welcomed by 'friends' not people doing a job. Be warned, this hotel is special, it hugs you, so any visit to Bournemouth can only be a visit to The Durley Grange for me. Thank you all
- Official Description (provided by the hotel):
- The Durley Grange is a privately owned, family run hotel, conveniently situated in a quiet corner in the heart of Bournemouth’s prestigious West Cliff and within easy walking distance to the town centre, theatres, conference centre and award winning beaches. On arrival you are greeted by friendly reception staff who will assist and advise you with all of your enquires. In order that we provide the perfect holiday break for you we can also suggest places to visit and book tee off times for golfers and for special occasions discreetly arrange flowers and chocolates in the room. The hotel is personally overseen by our Proprietor, Hamid who prides himself on creating a relaxed and informal atmosphere for all his guests, many who visit us time and time again. All of the staff offer a warm welcome and hospitality with an eye for detail to ensure that the hotel becomes your home during your stay. ... more less
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