Poor customer service from all the females who done Duty on reception.
One was on her mobile phone
and the others had bad attitude.
There was dust everywhere in the hotel.
The room my sister stayed in- only half the room was hoovered.
The other half was left with hair all on the floor.
There was no towels.
So I had to run up to her room and take her one, as she only noticed after she came out of the show.
The rooms are very dated and most definitely needs updating.
Maybe a little bit of paint and clean tiles along with a new toilet roll holder which was broken and kept falling on the floor.
The bathroom absolutely stunk of urine.
I sent an email with my concerns but only got as a response was an apology and stating that action will be taken against the receptionists, but no offer of any type of compensation for a stay at a reduced rate or a refund for what we spent on two rooms.
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- Also Known As:
- Burley Court Bournemouth