We booked our trip away to the Hallmark hotel for a family girlie spa weekend. Bournemouth is such a lovely location for shopping, beaches and bars. We booked through Spa Break Direct on a package deal that included, two nights accommodation, breakfast (buffet style, full English), fluffy robe and slippers for the duration of your stay, a spa treatment and 20% Off your evening meal in the hotel restaurant. It looked amazing online. On arrival at the hotel we was greeted by friendly staff who showed us to our rooms. These were not the standard twin rooms shown online but ok. Sadly the robes and slippers were not available as they had run out. This took the edge of a spa pamper weekend as we had not brought our own and had to walk through the hotel in our suits and a towel to the spa! (The robes did turn up the next day along with the slippers) The Spa was lovely it had a pool, hot tub, Sunna, steam room, chill out area and treatment rooms. We had all booked in treatments and was very excited to get started. Sam the Spa reception lady had kindly done us all our own schedules so we didn't miss our slots. She was fantastic and very helpful when booking our treatment before our stay. The beauty therapists were also great, very helpful and skilled in there job. The only thing that let the treatment rooms down was the showers in the rooms didn't work. It wouldn't have been a problem but if you had a mud wrap or any other kind of messy treatment you had to walk out to the main spa shower and wash it off, kind of embarrassing. Indian Head massage was amazing. Book in advance as it is always the first to get booked up. Fantastic time in the Spa, thank you ladies we look forward to seeing you all again soon. The hotel staff were lovely and very helpful. Food was amazing both at breakfast and in the evening in the restaurant. Defiantly returning back, hopefully in March.
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