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“an excellent weekend right by the sea”

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Hallmark Hotel Bournemouth East Cliff
Ranked #23 of 66 Hotels in Bournemouth
Portsmouth, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“an excellent weekend right by the sea”
5 of 5 bubbles Reviewed 29 April 2011

I spent a weekend with some friends at the hotel and it was absolutely amazing!

To start with, the hotel is right by the seafront with a beautiful sandy beach. Stunning views right outside the building! And it's very close to the city centre with a great variety of shops, restaurants and clubs.

The reception staff were very welcoming and helpful, they reccommended a very good restaurant and nightclub in town. I think I can say that thanks to them we had a really good night out too :). The room was very spacious and clean. We had a good night sleep in comfortable beds after a late night out.

All in all, I'd deffinatelly reccommend the hotel and I'm sure we'll go back there!

  • Stayed April 2011, travelled with friends
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Helpful?
Thank olam81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MenziesECC, General Manager at Hallmark Hotel Bournemouth East Cliff, responded to this review, 5 May 2011
Dear Guest,

Many thanks for the feedback , the team and I were delighted to read the feedback and reception were pleased that they contributed by helping you with the local information.

We all look forward to welcoming you back

yours sincerely

Paul Clarke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,044 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (270)
Date | Rating
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English first
Crewe, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 13 April 2011

This is without doubt the best hotel ive stayed at in Bournemouth. (have stayed in about 5 others) The staff cant do enough for you and always provide outstanding customer service, the location is excellent with fantastic beach/sea views. The food in the restaurant is of top quality and cooked to perfection. The hotel manager is always around, very friendly and offers help with any enquires/local info. The rooms are spotless and very comfy. I stay on business approx every couple of months but will also be going back for a family break. There isnt anything negative to say about the place, it really is that good!

  • Stayed April 2011, travelled on business
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Helpful?
1 Thank PaulM1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MenziesECC, General Manager at Hallmark Hotel Bournemouth East Cliff, responded to this review, 5 May 2011
Dear Guest,

Many thanks for the very kind feedback you have given based on the numerous visits you have had with us.

It is more encouraging to read this as you are judging us on five stays rather than one!!

We all look forawrd to welcoming you back in the not too distant future.

Once again many thanks

Paul Clarke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Anglia
Level Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 4 April 2011

Our last experience of an English hotel was a disaster, but it was not one of the Menzies group hotels. This hotel has restored the balance, as it was excellent. It started well with a smiling cheerful receptionist and a speedy progress thorough the registration process. Our room on the first floor was very clean and well furnished with the added nice touch of bottled water, replaced daily, and some sweets. Tea and coffee making facilities were there too. The bathroom wouldn’t win any prizes in a cat swinging competition but was spotless and with abundant towels and bath accessories that were replaced daily.
We stayed for two nights for DBB basis. The breakfast was a buffet on the first morning as they were very busy but the attention to service was still there and it was prompt. The food was first rate, hot and replenished regularly. The second breakfast was served off the menu and again the service was efficient and the food hot. I had the smoked haddock for breakfast and was pleased to see that it was not an extra cost as some rival establishments. The evening meal menu was changed daily, another refreshing change. The food was well prepared and exactly as described and ordered. The restaurant supervisor was a Russian girl who was informative, cheerful and interesting with perfect English. The staff were well trained and reliable.
Check out was without a hitch and it was a very refreshing break complimented by a clean hotel with hard working cheerful staff.

Room Tip: Right on the front, stunning views
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  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rogshe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MenziesECC, General Manager at Hallmark Hotel Bournemouth East Cliff, responded to this review, 8 April 2011
Dear Guest,

My sincere thanks for taking the time to post feedback on tripadvisor, the team and I were delighted to to read that you enjoyed your experience at the East Cliff and look forward to seeing you in the not to distant future.

Yours Sincerely

Paul Clarke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
1 review
4 of 5 bubbles Reviewed 29 March 2011

I stayed at the hotle with my wife and mother and father for my brothers wedding. The main entrance could do with a ramp to help with the suitcases, but staff on hand if you need it. The Maitre' d was excellent at ensuring that the wedding went smoothly, and things happened when they were supposed to, not easy to do. There was a member of the F+B staff, Alexia, who stood out immensley. She always greeted myself, family and guests with a smile, no request was too big, she engaged in polite friendly conversation and was an absolute credit to the hotel. Having worked in the hotel industry I fully appreciate how hard it is to stay as professional as she did that day, especially when considering the long shift that she worked (followed by early breakfast). All in all a great hotel, stunning view, with easy access to the town centre. One quibble, please fix the floorboards in the corridor by room 1009, because they are very noisy, and after a night celebrating, they got slightly annoying in the early morning

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Davegibson197352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MenziesECC, General Manager at Hallmark Hotel Bournemouth East Cliff, responded to this review, 11 April 2011
Dear Guest,

Many thanks for taking the time to complete a review on tripadvisor about your experience of your brothers wedding that you attended at the East Cliff Court Hotel.

The team and I were all delighted to read you had a great experience, I have perosnally given feedback to the staff you mention who were very pleased.

The team and I really enjoyed looking after you all, there was such a great atmosphere around the hotel.

Thankyou for posting feedback once again, we all look forward to welcoming you back in the future

yours sincerely


Paul Clarke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 March 2011

Stayed on a two night B&B and one evening meal rate, requested ground or lower floor room for my mother and we were upgraded to two ground floor suites. The rooms were superb and the staff were very friendly and helpful. The food and restaurant service was first class. I would recommend this hotel.

  • Stayed February 2011, travelled with family
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Helpful?
1 Thank nancyg111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MenziesECC, General Manager at Hallmark Hotel Bournemouth East Cliff, responded to this review, 11 April 2011
Dear Guest,

A belated thankyou for taking the time to post feedback on tripadvisor, I was pleased to read that you had a great stay with all elements being to a high standard.

Please be assured that your feedback is discussed with the team regularly.

We all look forward to welcoming you back in the not to distant future,

Yours Sincerely

Paul Clarke

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 28 February 2011

The weekend started with a very pleasant receptionist who was harry to change our room to a top floor sea view for only a small charge
The room was not huge but was more than adequate for us. The bathroom was clean and spacious
Only criticism was the TV was rather old and I would expect a flat screen one in a hotel of this standard.
We used the restaurant for dinner, I was surprised at the limited choice on the menu, although the quality of the food was very good.
Breakfast had a large choice of hot & cold food on the buffet, which was kept continually topped up.
The bar was OK although when requesting Bombay sapphire Gin I was poured the "house" gin by one of the staff, this was rectified, by the senior barmaid.

  • Stayed February 2011, travelled as a couple
    • Value
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Helpful?
2 Thank MAT900XLT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading UK
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 27 February 2011

My wife and I took advantage of a special 2 night B&B package (including dinner on one night) at the Menzies East Cliff Court Hotel. From the moment of check-in on the Friday night (late) until check-out after breakfast on the Sunday, we experienced excellent service from all members of staff. They were professional and very friendly and helpful at all times. At breakfast on Saturday, my wife requested if wheat-free bread was available. The waitress said she would investigate and suitable bread was then made available that night at dinner and on the Sunday at breakfast. Superb service considering I failed to mention this requirement when booking our stay.

Our Dinner on Saturday night was very good indeed, with a very high standard of service from the dining room staff.

The only slight criticism of our stay was related to the size of the bathroom in our room (1112). This was indeed miniscule but overall we were very happy with the comfort of our room in general.

Our thanks to the manager and all the staff for making our stay so good and we look forward to a return visit before too long.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank GoringBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel Bournemouth East Cliff

Property: Hallmark Hotel Bournemouth East Cliff
Address: East Overcliff Drive, Bournemouth BH1 3AN, England (Formerly Menzies East Cliff Court Bournemouth)
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Bournemouth
#9 Business Hotel in Bournemouth
#11 Luxury Hotel in Bournemouth
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hallmark Hotel Bournemouth East Cliff 4*
Number of rooms: 67
Official Description (provided by the hotel):
Hallmark Hotel Bournemouth East Cliff is the perfect Bournemouth beach hotel, offering spectacular sea views, a bright, modern interior and four star facilities. The hotel is pleased to have been highly recommended at the Bournemouth Tourism Awards in 2012 and again in 2013. Located on the quiet East Cliff, the hotel is just a few minutes' walk away from the seven miles of golden beaches in Bournemouth and only a ten minute walk from the town centre, BIC (Bournemouth International Centre), and Pavilion. The Hallmark Hotel Bournemouth East Cliff, stands adjacent to its sister hotel, the Hallmark Hotel Bournemouth Carlton and just 2 miles away from the Hallmark Hotel Bournemouth West Cliff, and collectively, our Bournemouth beach hotels offer a truly extensive range of facilities including onsite car parking and complimentary Wi-Fi. The Hallmark Hotel Bournemouth East Cliff also offers family rooms and direct sea facing rooms with balconies for a small supplement. ... more   less 
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Also Known As:
Menzies East Cliff Court Bournemouth Hotel Bournemouth
Menzies East Cliff Court Hotel

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