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“Pool closed” 3 of 5 bubbles
Review of Hallmark Hotel Bournemouth East Cliff

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Hallmark Hotel Bournemouth East Cliff
Ranked #25 of 68 Hotels in Bournemouth
HILLINGDON
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Pool closed”
3 of 5 bubbles Reviewed 9 June 2011

We booked the East cliff as we had stayed here before and the main reason we booked was the fantastic outdoor pool. However, the pool was closed. When we enquired at reception as to when the pool would be open we were told it wouldn't be and that we should use the Carltons facilities next door. Unfortunatley, the Carlton pool was overcrowded as it seemed everyone from both hotels was trying to use it at the same time. Although we had a pleasant stay this spoilt things for us. By the way our room was like a greenhouse and not air conditioned.

  • Stayed June 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank mozHillingdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (261)
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chelmsford
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 5 June 2011

Very good location right on the sea front within 10 minute walk of the centre. Staff very helpful and friendly. We paid for a superior seaview room which was on the 1st floor on a corner. They had dressed the bed with cushions which were stained. One of the chairs was stained and also the carpet could have done with renewing. The bed was clean and comfortable but the balcony was dirty and the chairs hadn't been washed.
We have stayed at the Menzies Welcome Hotel at Stratford on Avon which is also 4 star and there was no comparison with this one. We did report our findings to the manager on leaving and he said he would look into this. I don't think we shall return there.

  • Stayed May 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ChelmsfordMargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MenziesECC, General Manager at Hallmark Hotel Bournemouth East Cliff, responded to this review, 24 June 2011
Dear Guest,

Thankyou for taking the time to post feedback on tripadvisor.

The team and I were very dissapointed to read your feedback particularly about the attention to detail on the bedroom items such as the cushions,balcony and chairs.

Please be assured this has been dealt with.

I would very much hope that you would return in the future, if you do choose to consider us in the future please contact me directly to arrange a preferential rate.

Thankyou once again for the feedback,

Paul Clarke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 4 June 2011

The hotel was truly disappointing and not worthy of a 4 star rating in my opinion. The room was in major need of redecoration. It was also boiling hot and lacked air conditioning so it was an uncomforatble temperature for sleeping. The bathroom floor tiles were coming loose and moved underfoot. The bathroom also lacked an electric shaver socket which is a basic thing which every other 4 star hotel I have ever stayed in has had. The TV set was really old and only had the basic four channels (not even channel 5) and BBC News 24.

The Menzies website makes a big play of "offering a truly contemporary feel with its bright, modern interior". Some of the public areas do have a modern and contemporary feel to them, its just a real pity the room wasn't anywhere near being modern. The only positives about the hotel are that at least it was clean and the staff were friendly.

Room Tip: check the plumbing in the bathroom works properly
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  • Stayed June 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank wantadecenthotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MenziesECC, General Manager at Hallmark Hotel Bournemouth East Cliff, responded to this review, 21 June 2011
Dear Guest, the team and I were most dissapointed to recieve a rating of two out of four, which as you will see from the many reviews we have had posted is very very rare.Please accpet our apologies for not meeting your expectations.

Given that I am unable to determine who you are I would like to say they that with all guests when they arrive we do a courtesy call to the room to ensure the room is to their satisfaction, if it is not we will actively do our best to move them to a different room.If this did not happen then I do apologise.

As with all hotels we have 67 rooms of different decor style, size and location within the hotel, the best being our sea facing rooms of which seven have balconies.

Refering to the televsion I am pleased to advise that by the end of July all of our hotel bedrooms will have 26inch flat screen televisions with free view channels which will provide a much better in room entertainment for our guests.

I have been round all of the bedrooms in the last week and reviewed the bathrooms to see how many require tiles to be replaced.I can confirm that no more than five rooms need more than two tiles in each room, so I do not anticipate this being an issue for future guests given the remaining rooms will be done by next week.

Refering to your statement that we should not be rated a four star hotel, we have regular inspections from the AA who look at all of our facilities, as well as stay over night, which then determines our rating and percentage score.They have consistently given us four stars and we are currently the second highest four star rated hotel in Bournemouth.

Refering to value for money we are one of only two four star hotels that do not charge for car parking or WIFI in Bournemouth so you are saving at least £20 before you even check in.

To that end when you would like to stay in the future please do contact me personally to make the arrangements for you.

Many thanks for taking the time to place the feedback

Paul Clarke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lichfield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 June 2011

We were a group of five middle aged females on a 'girlie' weekend - saying that one of our party was 87! . Staff were wonderful - especially Paul the Manager, Gary the chef & Natasha the waitress. On the Saturday (14th May) we found it difficult to book a restaurant in the town that served fish & overlooked the sea. Paul and his team came to the rescue by setting up a table for us in (I think) the Ocean room giving us a seaview. Gary the chef came to see us and discussed what fresh fish he could cook for us - blimey the Sole was delicious! as was all the food Gary cooked for us that night. Natasha was a delight and looked after us with wonderful personal attention. Thank you all for a memorable evening and weekend.

  • Stayed May 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TeapotGirl3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 May 2011

My husband took me away for a surprise weekend in this lovely hotel overlooking the sea. The hotel is decorated beautifully, it is immaculately clean and comfortable and is staffed by cheerful, well-trained, helpful people. It is well-positioned, close enough to the centre if you would like the walk, but a very short taxi journey for the nights when your shoes are only suitable for 'car to bar'. The food both in the evening and breakfast were also top class. The weekend was an absolute joy and we will definitely come back.

  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sallywarrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MenziesECC, General Manager at Hallmark Hotel Bournemouth East Cliff, responded to this review, 19 May 2011
Dear Guest,

My sincere thanks for taking the time to complete a review on tripadvisor, the team and I were delighted to read your feedback.

We all look forward to welcoming you back in the not too distant future

Yours Sincerely

Paul Clarke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 May 2011

We visited the hotel for my brother's 30th birthday and after an evening out in Bournemouth hesded back to the hotel for a nightcap. Wayne - the Nightporter went above and beyond the call of duty and was generally a pleasant and helpful man. I work in the hotel industry and I can honestly say he was brilliant!

Wayne is definately a credit to your company.

Thank you

  • Stayed April 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NickiK_1526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MenziesECC, General Manager at Hallmark Hotel Bournemouth East Cliff, responded to this review, 19 May 2011
Dear Guest,

My sincere thanks for taking the time to let everyone know what a great stay you had and how you were looked after by Wayne our night porter.

I totally agree that Wayne is a great assett and will always do his best to look after guest requirements, and is very proud of that.He is also very proud that his name has been mentioned on trip advisor!

Once again thanks for the feedback and we all look forward to welcoming you back in the not too distant future.

Yours Sincerely

Paul Clarke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
1 review
5 of 5 bubbles Reviewed 5 May 2011

We are from a local school and booked an evening event for our staff. We had private use of the Ocean room which was fantastic with had a balcony for people to sit out on and enjoy stunning views. The buffet was excellent and wasn't the same old same old food that you normally get served in hotels, this was very different and very very good. Real care and attention went into the presentation

  • Stayed April 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bobbyjg12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel Bournemouth East Cliff

Property: Hallmark Hotel Bournemouth East Cliff
Address: East Overcliff Drive, Bournemouth BH1 3AN, England (Formerly Menzies East Cliff Court Bournemouth)
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Bournemouth
#9 On the Beach Hotel in Bournemouth
#13 Luxury Hotel in Bournemouth
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hallmark Hotel Bournemouth East Cliff 4*
Number of rooms: 67
Official Description (provided by the hotel):
Hallmark East Cliff is the perfect Bournemouth beach hotel, offering spectacular sea views, a bright, modern interior and four star facilities. The hotel is pleased to have been highly recommended at the Bournemouth Tourism Awards in 2012 and again in 2013. Located on the quiet East Cliff, the hotel is just a few minutes' walk away from the seven miles of golden beaches in Bournemouth and only a ten minute walk from the town centre, BIC (Bournemouth International Centre), and Pavilion. The Hallmark East Cliff hotel, stands adjacent to its sister hotel, the Hallmark Carlton and just 2 miles away from the Hallmark West Cliff, and collectively, our Bournemouth beach hotels offer a truly extensive range of facilities including free car parking for all residents is the ideal location for business or relaxing getaways and offers. The hotel offers family rooms and direct sea facing rooms with balconies for a small supplement. ... more   less 
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Also Known As:
Menzies East Cliff Court Bournemouth Hotel Bournemouth
Menzies East Cliff Court Hotel

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