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Village Hotel Bournemouth
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Reviews (2,551)
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All reviewsclub roomthe upper deckthe verveleisure facilitiessky tvhuge tvcoffee machineswimming poolleisure clubgreat facilitiesmodern hotelsteam roomchanging roomscomfy bedwould stay againshort staygood nights sleep
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2,160 - 2,165 of 2,551 reviews
Reviewed 11 August 2014

The rooms were ok, definitely nothing special and our air con seemed to decide what temperature it wanted to stay at.. never the less, it could have been worse!
We ate in the restaurant on our first night, the food was fine but seriously pricey - for what they charged I'd have expected better, or more, - £5 for a spring roll starter that was tiny was a little steep. Breakfast involved queues to get in and to get the hot food - it was all perfectly edible but they ran our of glasses for juice every day and the staff didn't appear to be able to cope.
That said, I'd probably stay again, but only because there is no Novotel locally!

Stayed: August 2014, travelled with friends
Thank mrsjfsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillageVBO, General Manager at Village Hotel Bournemouth, responded to this reviewResponded 18 August 2014

Thank you for your recent review following your stay at Village Bournemouth.

We have used your constructive feedback to address the air conditioning in the room and I have reviewed your feedback about the food portion sizes and breakfast service with both the Head Chef and Restaurant Manager.

I very much hope we will have the opportunity to welcome you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

Just had Sunday lunch with my family the staff are very friendly but are never trained to wait clear tables properly drinks always arrive half way through the meal the young waiteresses try to carry too much, start clearing tables before everyone has finished, everyone gets called "guys" and the uniforms are so scruffy jeans and discloured t-shirts! Call me old fashioned but the village are in the service industry where people spend there hard earnt money, with a strong manager to implement some training and ask the chef to keep the servery food hot this place could always be filled as the standard of sunday lunch food is very good and excellence value

  • Stayed: August 2014, travelled with family
    • Location
    • Service
Thank Sallymacnally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillageVBO, General Manager at Village Hotel Bournemouth, responded to this reviewResponded 12 August 2014

Thank you for your positive feedback about the standard of food at our Sunday Carvery lunch and the friendly team members you were served by, I have passed this on to the teams.

I have reviewed the service feedback you have provided in detail with the Restaurant Manager so we can undertake the necessary re-training with the team.

We will shortly be introducing a new uniform to the Restaurant which I know is going to have a positive impact on the teams appearance.

I look forward to welcoming you back soon to see the change.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

Just returned from a four night mini break at the village. A great standard room, got into the room early, which was great. Caught the bus into town, bus stops just over the way. Fab pool and leisure facilities which we used every day. have been twice before and will return 10/10 from us.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank shazWorcester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillageVBO, General Manager at Village Hotel Bournemouth, responded to this reviewResponded 12 August 2014

Thank you for your review of your recent mini break at the resort. Great to hear that you had a good time and enjoyed the facilities. The team and I look forward to welcoming you back soon.

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Reviewed 8 August 2014

I became a fan of Village hotels when I stayed many times at Cheadle, so when we were invited to a Diamond Wedding celebration in Bournemouth and we needed a hotel room, there was no decision to make, as the venue for the celebration was less than a mile from the Village Urban Resort! And what a good choice. We booked an UpperDeckDouble which was good value and suited our needs. We had dinner in the restaurant. That was really good and the service was excellent. Jack and Charlotte were prominent in looking after our needs and Tom added to our pleasure with some interesting information.
We would certainly choose this hotel again.

  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank airbus319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillageVBO, General Manager at Village Hotel Bournemouth, responded to this reviewResponded 12 August 2014

Thank you for your wonderful remarks about your recent stay with us which I have shared with the team members you mentioned in your review. I very much hope we have the opportunity to welcome you back to the resort in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

We visited The Village on Saturday night for a friend's birthday, and were so grateful that we decided to stay elsewhere. Friends showed us round their rooms which were very average (more suited to a Travellodge tbh) with noisy aircon and pretty lumpy mattresses.

The food at the function we went to was appalling - am amazed we weren't ill afterwards, and while the bar prices were reasonable, the wines on offer were, quite frankly, vile - I wouldn't pickle onions in the vinegar being passed off as white wine for £20 a bottle.

Other hotels ARE available in Bournemouth - I'd check them out if I were you.

  • Stayed: August 2014, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank PRFluffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillageVBO, General Manager at Village Hotel Bournemouth, responded to this reviewResponded 12 August 2014

We can find no record of issues with the food at the event you attended, and it certainly is not in keeping with events of this type held at the hotel. We have contacted the event organiser directly to obtain some more details so that we can investigate. Thank you for your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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