On arrival of our large-ish party not one of us was offered a smile or a welcome. The manageress barely opened the door for the party only demanding to know who was in charge, immediately making the guests feel like a group of school children and not paying customers. The next demand came of £25 per person deposit, the amount of money for such a hotel is not only unreasonable but made the guests,again, feel like children of whom they expect to do damage.
We made our way up the 3 flights of scruffy, dated carpeted stairs holding onto the broken handrail which was falling off the wall;a worrying health and safety omen. On arrival into the rooms we found them freezing, with missing lightbulbs, dirty crockery and hairs from the previous occupants shave in the cup in the bathroom. Unfortunately the lack of cleanliness didn't end there, one of our rooms had a broken toilet which had caused quite a smell throughout the room and landing, the bedsheets (duvet,pillows, mattress) were spotted with stains, the water in our bathroom ran yellow and spluttered and finally no soap was left in the bathroom. Having no soap in the bathroom is truly unhygienic and does not help relieve the unease one felt in the hotel.
Onto the bar, we were joined watching the match by expensive drinks and the landlady who also enjoyed watching the game and reclining in front of her customers.
The icing on the cake was that although the staff could be completely rude to us the stag party who shouted and shouted til 5 am were left to there own devices while the other customers suffered. ( we heard it be mentioned but other parties at breakfast). Which was fine and hearty.
Difficult to find any good or even adequate level of cleanliness or customer service, which I regretfully have to admit. I would not recommend.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Odigeo, Agoda and Priceline so you can book your Kensington Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.