I was fooled by the overall positive rating this hotel had somehow garnered from its "visitors". I can only give you my own true to life experience.
Upon arrival after a 7 hour drive I was given my keys at the front office and politely wished a happy stay, but it was very soon that I realised this stay would be anything but. Opening the door to the cesspit i had rented for the next couple of days i noticed the walls were utterly filthy and the carpet pitted and in need of a good wash. The ensuite public latrine wasn't clean either, I decided to take a shower and for the first time in my life i came out dirtier than when i went in. I was literally pulling long hairs from my head that could not have been my own. I was appalled and after drying myself with the towel provided, made my way down to reception to lodge a complaint. The receptionist who had been so kind and smiley minutes before, looked like she was about to have a nervous breakdown, maybe this kind of thing happens regularly I thought. I explained calmly that the room was the pits and I was unhappy pulling a previous guests hair from my head. I was told to wait as unfortunate new guests were waiting to be booked in. I waited and after about 20 minutes I was invited into the office to speak with the owner over the phone. I was told by the owner, who had been watching me like some nosey god through the CCTV system that i had been aggressive/abusive and he was close to phoning the police, I explained that I had been anything but! he insisted that I leave the hotel, I explained that I had paid for the room and I wasnt leaving without a refund! he told me i'd be charged for the first night, so grudgingly I demanded that I stay for that first night as I had paid for the shoddy service and he agreed. Next day I booked with another hotel in Boscombe, I paid a tiny bit more but what a huge difference! I know people will think its a budget hotel you cant expect much but cleanliness is an absolute minimum for any hotel service and on these grounds the Bonnington Beach Hotel failed utterly.
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