Stayed here last month for a girls night with my best friend. We didn't need much, just somewhere to get ready and put our head down for the night. Check in was slow, the receptionist didn't seem to know what he was doing, my booking was incorrect, part fault of hotels.com. I had booked with breakfast, they insisted i hadn't. Phoned hotels.com, it as their fault. Our room was ok, poor view of the where the staff smoke, rubbish everywhere and gas canisters from the cellar fallen over. Our sink basin blocked, we informed reception, and told them we were going out for a couple of hours so they had plenty of time to fix this problem. When we came back we checked with reception that the problem had been fixed before we went up to our room, the receptionist had forgotten all about it, scrambled round for the scrap piece of paper he wrote it on and told us the maintenance man would be up soon. I told him i wanted to move room as we where about to get ready to go out so both needed to have showers. He continued to argue with me, telling me to wait because the guy would be up soon to fix it. He kept going into the back office to speak to someone, i assume this may be a manager, if it was, i don't understand why they hid and did not help the receptionist? Eventually he gave up when i told him i wasn't going to wait to get ready or let a maintenance man in the bathroom while im having a shower, so he moved us. This could have been done instantly! The bar staff where friendly and cheerful...only good thing about the place. Our new room wasn't better either, what looked like dead bugs hanging in the corner behind the tv. I might have only wanted somewhere to sleep for the time but i will def not be returning! Staff need some kind of customer service training!
- Official Description (provided by the hotel):
- The Britannia Hotel Bournemouth has its own garden and terrace for guests to enjoy and is ideally situated close to the striking East Cliff beach and Bournemouth town centre. The picturesque countryside of the New Forest and Dorset is also within easy reach making this one of the best hotels in Bournemouth for facilities, location and competitive pricing. ... more less
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- Also Known As:
- Bournemouth Britannia Hotel