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“This place is AWFUL!!”

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Britannia Hotel Bournemouth
Ranked #63 of 66 Hotels in Bournemouth
Reviewed 16 June 2013

Stayed here last month for a girls night with my best friend. We didn't need much, just somewhere to get ready and put our head down for the night. Check in was slow, the receptionist didn't seem to know what he was doing, my booking was incorrect, part fault of hotels.com. I had booked with breakfast, they insisted i hadn't. Phoned hotels.com, it as their fault. Our room was ok, poor view of the where the staff smoke, rubbish everywhere and gas canisters from the cellar fallen over. Our sink basin blocked, we informed reception, and told them we were going out for a couple of hours so they had plenty of time to fix this problem. When we came back we checked with reception that the problem had been fixed before we went up to our room, the receptionist had forgotten all about it, scrambled round for the scrap piece of paper he wrote it on and told us the maintenance man would be up soon. I told him i wanted to move room as we where about to get ready to go out so both needed to have showers. He continued to argue with me, telling me to wait because the guy would be up soon to fix it. He kept going into the back office to speak to someone, i assume this may be a manager, if it was, i don't understand why they hid and did not help the receptionist? Eventually he gave up when i told him i wasn't going to wait to get ready or let a maintenance man in the bathroom while im having a shower, so he moved us. This could have been done instantly! The bar staff where friendly and cheerful...only good thing about the place. Our new room wasn't better either, what looked like dead bugs hanging in the corner behind the tv. I might have only wanted somewhere to sleep for the time but i will def not be returning! Staff need some kind of customer service training!

  • Stayed: May 2013, travelled with friends
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Thank Reddy2524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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724 - 730 of 1,178 reviews

Reviewed 14 June 2013

Stayed here this year with my wife, brother & sister inlaw. The reception needs brightening up' I felt it a bit off putting, The reception staff, a young lady in this case quite unwelcoming. We arrived a hour early and were told by this young lady quite coldly' booking in time 1400, not the sort of welcome you expect from the front desk, and one that needs to change if customers are to return. We returned to the car and returned our suitcases to the boot and walked into town for a beer, returning later to be greeted by a very polite young man. the room excellent, also the buffet breakfast. highly recomend this hotel as good value for money.

  • Stayed: March 2013, travelled as a couple
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1  Thank JONLIN1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2013

After searching last minute for a hotel in Bournemouth costing between 30-100, we paid £80 for a room thinking it would be of a fairly good standard, oh boy were we wrong! The 'spacious' room was a small double with a single headboard?? No available parking, no fridge, no tv, the hairdryer smoking when plugged in?!?!
We requested a room change unfortunately there were none and as it was already 20:00 and we were getting up at 04:00 decided to stay but knew we would have review to warn others!
To sum up ... the location is good and the rooms were clean but the whole scenario was very 'Fawlty Towers!'
If you pay £20-30 it is fine but be aware the hotel needs upgrading and the rooms are very small & if you are disabled do NOT book as the lifts are so small, 2 people is too many.

  • Stayed: June 2013, travelled as a couple
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Thank enalsak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2013

My boyfriend and I booked to stay here last minute as we were let down by another hotel, Very helpful staff :) on site parking which was good. Rooms were small but had everything we needed and were nice and clean. The hotel is in a good location short walk to all the clubs. Good value for money!!

  • Stayed: June 2013, travelled as a couple
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2  Thank Rachael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2013

Reasonably priced hotel. The rooms require some updating and were a little small, but the two rooms we had were clean and in good order. The staff were very pleasant and helpful and I couldn't fault them them. Unfortunately the other guests were not as desirable. Due to the price the following guests were unfortunately drunk, loud and came in banging on doors and shouting obscenities. The staff were very understanding when I decided to leave the hotel early with my young family and were happy to refund me for the extra night that we did not stay. Good hotel if you are looking for a location close to the beach and town Center, but not suitable for young families.

Stayed: June 2013, travelled with family
1  Thank seb_seb1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2013 via mobile

Booked last minute through a search engine website. Arrived and no Parking on site but reception advised on alternative parking. Check in quick and easy. Arrived in room to find it very very small, the smallest hotel room I have ever stayed in. Decor was very tired and the room was very hot. TV was broken and bathroom door closed but then would not unlock. Luckily it was noticed whilst no one was on the inside. Both sorted straight away. Hotel was very noisy with weekend party people but not too much bother. We stayed for two nights and parking the second day was not a problem. As the previous night had been so hot, sleep was a struggle. We asked for a fan and it arrived straight away, noticed the plugs earth pin was missing and the PAC testing sticker was blank. Was not happy to attempt to use it. Got a replacement straight away but could not be used due to the noise it made, was concerned it would blow up or keep neighbouring rooms awake. We gave up after that! Location was perfect for the beach and a 15-20 minute walk to the main shops. Did not try the food.

  • Stayed: May 2013
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Thank mebbrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2013

This is the dirtiest hotel we have ever stayed in!!!!, we had the penthouse suite at £350 a night, Patio furniture for the so called amazing sundeck consisted of 1 mouldy sun lounger and a broken £3.99 chair (this was for 8 people). There was blood on radiator, a dead bird outside the kitchen window, very stained and ripped carpet, filthy toilets, it smelt like an old peoples home and the heat was revolting. the staff didn't care and if there wasn't 8 of us we would never have continued the stay. the food was cold & cheap with a stupid wait for clean cutlery and glasses. I would highly recommened a park bench rather than this dump.

Room Tip: do not bother
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  • Stayed: May 2013, travelled with friends
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Thank rebecca h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Britannia Hotel Bournemouth

Address: East Cliff, Bournemouth BH1 3AA, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #63 of 66 Hotels in Bournemouth
Price Range: £27 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Britannia Hotel Bournemouth 3*
Number of rooms: 123
Official Description (provided by the hotel):
The Britannia Hotel Bournemouth has its own garden and terrace for guests to enjoy and is ideally situated close to the striking East Cliff beach and Bournemouth town centre. The picturesque countryside of the New Forest and Dorset is also within easy reach making this one of the best hotels in Bournemouth for facilities, location and competitive pricing. ... more   less 
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Also Known As:
Bournemouth Britannia Hotel

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