The experience I had at Spindles Leisure Centre, part of the Britannia Hotel is one that will stay with me for the rest of my life. I have never felt so angry, upset or embarrassed due to the actions of a stranger, this one being the manager of above mentioned establishment.
We were holidaying in Bournemouth a couple of months ago and one morning we were walking into the town and decided to stop for a coffee. There were 6 of us and we each had 3 drinks and a cake each in the space of about 90 minutes.
All of a sudden, a horrible rude woman came to our table and shouted at us to leave immediately. She said the outside area was for hotel guests only and when I reminded her the sign at the entrance clearly states ‘everybody welcome’ she became very aggressive she said it doesn’t apply when there is an air show on (that wasn’t due to start for at least 3 hours) then she pushed her face very close to mine and informed me that if we didn’t leave she’d be happy to make us. (I will mention at this point we weren’t a bunch of rowdy teenagers causing trouble. Our group consisted of a couple in our thirties, and elderly couple and two quiet, well behaved children)
The whole ordeal was distressing and embarrassing for all of us and I can imagine from the sympathetic looks we received it was also upsetting for many of the people who witnessed it, one hotel guest who has also been quizzed and asked to prove evidence of his stay - told us loudly that we ought to put in a complaint, within earshot of the manager who stomped off.
We tried to call Britannia Hotels ‘customer service’ team who couldn’t even pretend to give two hoots about what I was saying. I was told all complaints must be in writing, and even when you do put it in writing apparently don’t expect to ever hear a response.
- Official Description (provided by the hotel):
- The Britannia Hotel Bournemouth has its own garden and terrace for guests to enjoy and is ideally situated close to the striking East Cliff beach and Bournemouth town centre. The picturesque countryside of the New Forest and Dorset is also within easy reach making this one of the best hotels in Bournemouth for facilities, location and competitive pricing. ... more less
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- Also Known As:
- Bournemouth Britannia Hotel