Having booked 2 seperate rooms for a group of people over a month beforehand we were all ready to enjoy our weekend in Bournemouth.
We managed to park the car in one of the limited parking spaces round the side of the hotel then Unfortunately from the moment we stepped foot in the hotel it all went downhill! We were greeted by an extremely grumpy man that had hardly welcomed us before insisting that we would not even be able to place our bags in the room until we had paid a £250 deposit that would be held, alongside a £180 deposit that had already been paid. No effort was made to direct us toward our rooms or tell us about breakfast and checking out etc.
After this poor start to our stay we went up to our rooms to find the ceilings had been boarded up to cover holes that were still showing and the rooms were freezing. The room however was clean and the beds very comfortable. It appeared that there were signs everywhere stating you would be charged for all sorts of minor things that could occur during your stay (like make up on pillows or checking out one minute late) we almost felt scared to breathe as they were holding so much if our money! Within the first hour of us being there the fire alarm sounded twice for at least 5 minutes each time. After checking this with reception the gentleman explained he was 'trying to find the problem'.
We had a great evening out and the hotel is in a good location to access the town and beach.
On arriving back at the hotel we managed to get a couple of hours sleep before the fire alarm went off again at 5.30am for a good 20 minutes. A couple of members of our group went down to reception the next morning to find out what had happened and explain how much of an inconvenience this was. The man on reception was extremely rude and patronising saying 'it's there for your safety and that that' over the course of the next hour or so this same gentleman continued to call members of my group 'stupid' and turned up to our room shouting and waving an email around when we questioned him on the large holding deposit. He also went on to admit that he 'wouldn't talk to an adult couple like this' as he was red in the face and shaking from shouting so loudly.
The way we were treated was absolutely disgusting! The staff had no customer service skills and I question their ability to even smile. They would benefit highly from learning manners and ensuring that the hotels policies are clearly explained on booking.
I would not recommend this hotel to anyone, especially groups and would rather pay extra money next time to ensure we a greeted by friendly staff who genuinely care about their customers enjoying their stay.
- Official Description (provided by the hotel):
- **UNDER NEW MANAGEMENT** Situated in the West Cliff area, within easy reach of Bournemouth's town centre, the sandy beaches and the Bournemouth International Centre (BIC), this comfortable hotel offers good-value en suite rooms. The Croham Hotel is just one mile (1.6 km) from Bournemouth Railway Station and has easy access to the A35 and the area's major road network. The great location means that the hotel offers easy access to the pavilion, the piers and the theatres. All of the town centre's shops, bars, cafes and restaurants are within easy reach. All of the rooms have either a shower or a bath with shower. Each room has a TV with Freeview digital channels, tea/coffee and a hairdryer. The restaurant offers traditional English cuisine and international classics. A freshly prepared breakfast is served daily. There is a lift serving all of the hotel's upper floors. ... more less
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- Also Known As:
- Croham Hotel Bournemouth