We stayed in this hotel on 7/11/13 on arrival we had to pay an additional £5 for parking overnight which was kind of expected being in the location it is. We also were asked to sign a piece of paper on arrival at no point were we asked to read and sign any terms and conditions. We got to our room where we had 7 beds squeezed in the room and the curtain was hanging off the rail but all seemed ok at first for what we were paying. Shortly after our neigbours above us arrived which sounded like a heard of elephants which was persistent for most of the evening and which also woke us up at 7am the next morning. The showers were clean enough but they were push button showers which lasted no longer than 7 seconds on pushing which was rather frustrating, but again you get what you pay for. Five of us 7 girls took our own towels , and 7 white towel for each person was provided by the hotel. Which then leads me to the most disappointing part of the whole experience, Today we received an email from the hotel themselves explaining that they were going to going to take a further £50.00 out of the bank card that paid for the hotel for 5 'Make up' staines to the towels provided so apparently they need to buy new ones. Firstly 5 of us took our own towels, and secondly these marks are minimal and could easily be washed out . We were all outraged to hear this and are going to be on to trading standards first thing Monday Morning, this is not the first time this has happened either as there are many other reviews similar. This is my first time on Trip advisor as i am generally very happy with experiences I have at similar hotels and am not one for complaining but this by far has been the most disappointing and WE WIL NOT BE RETURNING!
Please note do not use this hotel if you want to be scammed for using their towels/bedsheets!
- Official Description (provided by the hotel):
- The Fairmount is a hotel located at a central location in Bournemouth, only 5 minutes' walk from the beach and town centre. We offer affordable, clean rooms, which are perfect for a wide range of travellers. ... more less
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