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“Fab time at the Grosvenor!”
Review of The Grosvenor Arms

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The Grosvenor Arms
Ranked #1 of 2 Hotels in Shaftesbury
Certificate of Excellence
Reviewed 8 October 2013

Wow, just had two fab evenings at the newly refurbished Grosvenor! Stunning new look, warmer, more inviting, new retro bar with great buzz, deli area with beautiful stone wood oven, the pizzas were incredible, the new restaurant is so stylish, and the food a quality unlike anything else I have had in Dorset. New staff had great attitude and so friendly. Can't wait for next summer in the courtyard!

  • Stayed: September 2013, travelled with friends
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Thank KTribe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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310 - 316 of 433 reviews

Reviewed 1 October 2013

We were welcomed warmly once we had managed to locate the reception area which is tucked round a corner and resembles an office rather than a reception. (no counter, just a desk with a laptop).
The hotel has only been open for three weeks after what looks to have been extensive renovation.
Our “deluxe” room was on the third floor over the entrance and the (as we found out during the night, squeaky) inn sign. There is no double glazing so rooms on the front of the building can get some of the noise from the street below.
Please note there is no lift so less able guests should be aware of the stairs.
Please also note that the tread of the first step is different from the other stairs and caught us out a few times. There was no warning that we noticed.
There was a hand written note from a member of staff on the desk welcoming us which was a nice touch.
The positives:
The location. Slap bang in the middle of Shaftsbury. There is no car park but the hotel will give you a permit to park in the nearby long stay car park ( less than 5 minutes walk away)
The food! Both dinner and breakfast were exceptional (except for the noise mentioned later) but again we (like a previous reviewer) felt the breakfast options rather mumbled and were puzzled by the lack of toast despite there being side plates and a fresh pat of butter on the table.
(Plus mark for not using the pre-packaged stuff).
The hotel sources all it food locally and ethically and it shows in the outstanding quality of the final product. It is worth staying here for the food alone.
The negatives:
The deluxe room was indeed large but the television wasn’t and seemed quite lost in comparison to the rest of the room.
Despite the size of the room the only furniture was the bed, a chaise lounge and the desk chair so if there are two of you one will need to sit on the bed or on the desk chair. Not really conducive to relaxing.
Considering it was a deluxe room there were no bath robes. The bath was nice and deep but those less agile may struggle to step in and out of the bath especially as there was no bath mat so it was quite slippery.
The coffee and tea making machine was excellent and made great tea and coffee but there were no biscuits nor saucers for the cups.
If I were the management I would ask why there were areas with bare wood on the window and a large and obvious crack in the wall so soon after the refurbishment but maybe I am being a bit finicky here.
I can appreciate that with a newly reopened hotel there may still be work to be done but eating breakfast whilst workmen carry tools and ladders through the dining area and then commence drilling and banging hardly makes for a relaxing breakfast. Could the work not have been started a hour or so later when guests had finished eating?
Please don’t think me too negative but there were just too many little things, like in the quiet restaurant the rather “colourful” language used by the kitchen staff being clearly heard across the restaurant. Whilst it was nice that there was no piped music there was nothing to drown out the conversation both from the kitchen and the women opposite who felt the need to shout at her companion across the table the whole evening.
I am sure that with the staff becoming more experienced ((I don’t think we saw anyone who looked over thirty working at the hotel during our stay).
most of these niggles will be ironed out although I do appreciate that the bad manners of other guest are not within the control of the hotel.
I see from other reviews that the previous night the place was very “buzzing” due to the carnival but on the following evening there were 4 couples in the restaurant and we were the only people in the bar.
It would have been nice to have at least received an apology for the breakfast noise without our having to mention it first when checking out
We thoroughly enjoyed our stay but feel that it is worthwhile to highlight the points that made it less than perfect in the hope that both the hotel and other visitors will benefit from our experience in the future.
I feel sure that given a few weeks for the staff to settle in and gain some experience this will become a real gem on the tourist map of Shaftsbury.

  • Stayed: September 2013, travelled as a couple
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1  Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

We went to eat following the Shaftesbury Carnival, the bar area was buzzing and had a great atmosphere, selection of drinks was good but for me could do with a better selection of real ale (personal thing, not a complaint). The restaurant was welcoming and had a relaxed style about it and the food was to die for, we both had steak and it was the best I've had for years. The staff are young but well trained and mainly students but they really were excellent.

  • Stayed: September 2013, travelled as a couple
    • Value
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Thank GrahamKempster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2013

We went to eat at the Grosvenor on a Saturday night and it had a wonderful buzzy atmosphere and delcious food. It has recently changed hands and been refurbished in beautiful contemporary design. There is something for everyone, a Bar area with comfortable seating and a great atmosphere, an informal pizza restuarant and the main dining area which is again really well designed with a large wooden horse in the centre and blackboards with the specials of the day chalked up. The food and wine were both delicious. I had sea bream, perfectly cooked and although we were in the dining area the children had pizza and enjoyed going over to watch it cook in the stone pizza oven. There is a courtyard for summer evenings with tables around an Italianate fountain.
We didn't stay but asked to see the rooms for another time. The two rooms we were shown were spacious and contempory with good sized shower rooms, we asked if it was possible to have one with a bath and it was but we couldn't see in as the bedrooms with baths were all occupied! Would definately go back, hopefully to stay next time.

Stayed: September 2013, travelled with family
1  Thank Etta007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2013

The recent revamp has made the most of an elegant hotel.Seriously well decorated ; smart but relaxed - excellent bar area and pizza/cafe plus a smarter yet still informal restaurant.We've eaten there twice.On both occasions the food and service were excellent and not expensive.A great plus to the area.We went some years ago and this is a definite improvement.

  • Stayed: September 2013, travelled as a couple
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Thank Justin505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2013

The hotel itself is actually quite nice, it looks like its being recently been refurbished. We stayed for 2 nights and were disappointed on several points. I don't normally write reviews but I felt compelled to write this one as the experience could easily have been very different.
Cleanliness was the first issue. Noticed stains on the toilet seat.
Toilteries in room, tiny shower gel bottle not enough for two people to have a shower and they were not replenished automatically.
No shower cap.
No guest information in rooms- unusual!
No help offered with bags to room.
Breakfast- no menus. The waitress mumbled a few options but it felt rushed, disorganised and discouraged. Didn't see any toast except the one slice with the cooked breakfast.

The highlight of our stay was dinner, all three courses were lovely. Service in the evening was much better than the morning.

  • Stayed: September 2013, travelled as a couple
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1  Thank Kiki989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2013

We stopped for the night on our way back to Kent from Devon. Neither of us had been before to Shaftesbury. The hotel has apparently undergone further refurbishment and we were told had just reopened. The booking was a last minute one made by phone from the car. Room 17 was up three flights of stairs. We are thankfully very fit. The room was ln the eaves, large, walls and woodwork decorated with relaxing matt colours which matched the colour of the bed side lampshades. Some clever designer at work! There was a single interesting large picture but a really piddly little 21" (?) television up on the wall. Other than a tiny club chair, there was nothing else in the room except the large modern metal bed and its bedside tables. And very comfortable and excellent this huge bed was. The shower in the bathroom was up on a high tray but without a grab rail inside. Instead of one of the modern overhead gentle showers with its intimate side hand companion, there was the dreaded power shower. There was plenty of room for the hotel designer to have included a bath. Dinner was enjoyable. There is a good chef. Service was attentive. Wines are very expensive: £22 for a bottle of Prosecco? Breakfast was good and we enjoyed sitting at a large table with other guests. Well worth a visit..

  • Stayed: September 2013, travelled as a couple
    • Value
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1  Thank BASILVER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grosvenor Arms

Address: The Commons | High Street, Shaftesbury SP7 8JA, England (Formerly Hotel Grosvenor)
Region: United Kingdom > England > Dorset > Shaftesbury
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites
Hotel Style:
Ranked #1 of 2 Hotels in Shaftesbury
Price Range: £78 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grosvenor Arms 4*
Number of rooms: 16
Official Description (provided by the hotel):
The Grosvenor Arms is newly refurbished, it is traditional yet stylish, relaxed yet ‘buzzy’, and open all day. There are 16 bedrooms to choose from: cosy double, spacious double, deluxe double, balcony double, or suites – each one is beautifully appointed and furnished, decorated in a style appropriate to one of Shaftesbury’s oldest inns, but complete with the modern facilities you expect. You are always welcome, for a drink in the bar, a cup of coffee in the conservatory, or a pizza from the wood oven. The restaurant is open for breakfast, lunch and dinner, and the paved courtyard is always available for an alfresco lunch or drink. ... more   less 
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Also Known As:
The Grosvenor Arms Shaftesbury, Dorset

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