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All reviews coffee machine junior suite lovely hotel public car park flights of stairs mr and mrs smith internal courtyard bar area gold hill walk in shower room was spacious stayed for nights excellent bathroom wine list no lift old building lovely town
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Reviewed 1 November 2010

The Grosvenor is an upmarket hotel but with a very relaxed feel - perfect for what we needed. The rooms (we stayed in a superior) were very spacious, excellent bathroom, comfortable bed, great coffee machine!!
We ate in the restaurant on one of the evenings - again excellent food with perfect service. Breakfast also very good.
Most of the staff were young, but refreshingly efficient and friendly.
Would highly recommend.

  • Stayed: October 2010, travelled as a couple
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Thank 2pards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2010

I have been to the Grosvenor for lunch three times now. The food is exceptional - beautifully presented, innovative dishes and a fabulous dining room. We picked dishes from the set lunch and the main menu and even had a main as starter and none of this phased the staff or the kitchen. The maitre'd in the dining room is great and the right balance between friendly and authoritative.

Relatives have also stayed in the hotel and have all been moer than happy with the rooms and service.

Stayed: October 2010, travelled on business
Thank pip10dorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2010

Hotel Grosvenor helped us when our initial wedding reception venue was destroyed by fire! With only 2 months notice they helped us to arrange the most amazing wedding reception. The most important thing to us was that the day was informal and all our family and friends, especially those with young children, could stay at the reception venue to enjoy the whole event. The Hotel Grosvenor provided everything we wanted and more. The venue, the food the accommodation and the staff went out of their way to make our day extremely special and we cannot thank them enough. If you are thinking of having a wedding reception here I would not hesitate to book it. The accommodation and restaurant are first class too and we will be returning there for many years to come as will many of our wedding guests.

  • Stayed: September 2010
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Thank minkyegg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2010

We stayed for 2 nights whilst visiting our daughter who has recently started working at a local school. We only booked dinner for the first night as we were planning to sample other local restaurants on the second night. The food was so good we booked for five of us the following night before we left the restaurant. It was quite exceptional without being too nouvelle and fussy. Great local ingredients which were cooked to perfection. One of our friends had the chicken pie which he raved about and we have to go back just to have that. Lamb, pheasant, and beef all cooked perfectly.
Our room was overlooking the front which was lovely, very clean and contemporary. It was great to be in the centre of this lovely town.
The bar is an elegant open space, and it has a lovely courtyard so you can pop out for a quick cigar without having to stand on a street corner!
Terrific food - unfussy natural service - great location - why go anywhere else?

  • Stayed: September 2010, travelled as a couple
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Thank SianBrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2010

This hotel was our first choice venue but a shortage of rooms made us look elsewhere, however Charlie (the quirky owner) was wonderful from the moment we confirmed that we were relocating to The Hotel Grosvenor 10 days before the wedding! (Incidentally we have eaten lunch and taken coffee here fairly regularly before the wedding - it is consistently excellent in a unique way).

Charlie really sets the tone and standard for the rest of the staff here, they are young and certainly some are inexperienced but this is why this place works and others do not! Everyone here likes being here and it just shines through in genuine enthusiasm for the the guests and each other. We were made to feel part of the 'family' but at no time were the boundaries blurred and no request was too difficult, needless to say there was lots of laughter and we cannot stress how relaxed we were in our dealings with the Grosvenor Team, instinctively we knew that we could trust them.

Planning our day was a real team effort and ideas flowed easily in both directions culminating in a shared understanding of what we would each do and how. I had decided to do all of the decorations as I was totally inspired by the venue (including the flowers). The team led by James spent several hours the afternoon before the wedding in the ballroom with me polishing glass, tying hearts onto chairs and putting roses into jars, not to mention finding all of those little things that I had overlooked and offering last minute ideas - it was such fun.

Mark is the most understated and wonderful chef, he was genuinely happy with our chosen 7 course menu, he really brought our food to life with love on every plate. The challenges laid down were truely exceeded; perfect starters, the best beef ever (everyone's food was piping hot), Pavalova to die for and cheese as it should be, I could rave about the merits of every course and can still taste the food and wines especially the dessert wine!

The staff had to arrange the wedding cakes that had been made by my aunt and daughter - again no problem and they really presented them beautifully. Not one of our (mostly fussy) 27 guests had a single complaint, in fact we have repeatedly been told that this is the best wedding food ever!!! (and they are all looking forward to sharing our anniversaries......) Incidentally we started eating at about 2.30 and just kept going until the bacon butties at 9pm, which really rounded of the day swished down as they were with yet more champagne - the perfect finishing touch.

As part of the day Charlie promised us the services of James the bar manager who is a talented photographer and while we are unfortunately still awaiting the disc the photo's on the website are lovely. So guys when will we receive the rest of the photo's? This is our only complaint!

As an overview for those of you who are considering this as your venue do not hesitate, we were met, fed and watered to an exceptional standard and we have been to many splendid weddings. Be specific about any requests and don't worry about changing your mind as the team are really professional and they thrive when working with you.

Top tip - Firstly before making your decision do a mystery shop as we are confident that they are consistent with our review.

Other Tips and ideas:

1. The day after the wedding we had a post wedding lunch in the main dining room for 22 family members which was as great as the previous day so if your budget stretches it is really worth it.

2. Do take up the offer of lunch and a wine tasting to help you make your decisions as this can help you theme your day, also book a taxi or a room for afterwards to properly enjoy (we had to do the school run!!!)

3. Honeymoon Suite - double shower, roll top bath and fab coffee machine, we loved it, but the room does lack lighting for make-up and hair but I'm sure that Charlie has these minor glitches in hand. If you are staying the night before you will need to think carefully about these things to avoid stress on the day.

4. Get the parking sorted and agreed beforehand as this was a problem for some of our guests who had to feed the meter.

5. We entirely recommend our vintage car firm but not the local taxi firm who were late and lost property!

6. Agree exactly what, how and where the drinks reception will be conducted, include wet weather arrangements. (There had been a downpour during our wedding service and the puddles on the patio soaked the hem of my dress, but also guests were not really directed onto the patio and things were a little dis-jointed for a while).

7. Don't be tempted to 'over wedding' the ballroom, it is a natural and needs little extra to create a personal statement.

8. Have a final meeting with the staff the day before to deal with last minute arrangements and check understandings, expectations, etc. For us we had a couple of teenagers and wanted to ensure that there were no hangovers, lets say our system could do with refining!

9. Throw your bouquet from the balcony it was a real grand finalie for us and the guests as they left..... for the evening.

Regrets - not being able to arrange live music (we ran out of time).

Overall; as you will have read this was a wonderful day for us and our guests I hope that you have as much fun. We are both happy to be contacted to share our experience and answer any questions, Charlie has our number. In the mean time we will be booking our first anniversary dinner very soon! Wishing Charlie and the lovely staff as much happiness as we have and continue to enjoy, we wish them continued growth and every happiness for the future.

  • Stayed: July 2010, travelled with family
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2  Thank Chunkymicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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