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All reviewsswimming poolnight porterthree stargood sizepleasant hotelstayed one nightfamily roomtown centrecomfortable staybar and restaurantgold hillbed and breakfastbreakfast was excellentbiscuitsyogurtweddingsauna
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Reviewed 3 January 2014 via mobile

Stayed on business, nice clean room, good quality breakfast, quality customer service. Close to the start of London, easy to get to, great links from the motorway. All in all. Very nice place to stay just outside of London

Stayed: January 2014, travelled on business
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley A, Manager at Best Western Shaftesbury The Royal Chase Hotel, responded to this reviewResponded 6 January 2014

Dear Paul C
As much as we would like to take credit for your positive review- I think this review is meant for another hotel,due to your comments about our proximity to London.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

My wife, daughter and I stayed at the Royal Chase taking advantage of their Christmas Package offer. We were made most welcome and the staff could not have been more friendly or helpful, despite not being able to enjoy their own Christmas festivities at home.

The rooms we had were well equipped and very comfortable. They were situated in the older part of the hotel, once a former monastery and at one time owned by the late Diana Dors, the English equivalent of the blonde bombshells of Hollywood.

Situated just half a mile up the road from the centre of Shaftesbury, it provided a good leisure pool and steam room, well-stocked library, lounge and bar. The fire was lit and the staff did their best to ensure that their guests were made welcome with tea, coffee, fruit, nuts and cakes freely available throughout the bank holiday.

The style of the hotel was reassuringly traditional with waitress service at breakfast which was very good for a three star hotel. Whilst the restaurant offered a good range of food, Christmas Day lunch turkey was not quite as good as the home cooked equivalent but the gargantuan servings from start to finish made up for it. The portion sizes were consistent throughout our stay.

We made good use of the swimming pool which is adult only for 2 hours on opening and before closing. We also enjoyed walking around Shaftesbury and seeing the outstanding views from the highest town in Dorset. This includes the famous Gold Hill of Hovis fame.

In summary, an above average hotel for its class with an enthusiastic and friendly staff, "the Royal Chase Team", clean and comfortable and quietly situated in its own grounds close by an historic town. I will upload some photos taken during our stay.

Room Tip: In Winter probably best to be in the main house and in a larger room.
  • Stayed: December 2013, travelled with family
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Thank netnoggin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley A, Manager at Best Western Shaftesbury The Royal Chase Hotel, responded to this reviewResponded 6 January 2014

Dear Netnoggin.
Many thanks for taking the time to review BEST WESTERN Royal Chase, your comments have been passed on the "Team Chase" and gratefully recieved.We look forward to welcoming you to The Chase in the future.

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Reviewed 3 January 2014

We stayed here in December for one night, for a wedding, and were not disappointed. Our room was big, modern, attractively decorated and furnished, with a huge, extremely comfortable bed.

The bathroom had an over-bath shower, which was not the best but, for one night, was fine.

There is a swimming pool, which looked lovely but we didn't have time to use it.

Breakfast was good, with the usual cold selection and a wide choice of hot dishes from the menu, freshly cooked. The staff were all pleasant and helpful.

Public areas of the hotel were comfortable, but not necessarily modern.

Overall, a good hotel in a convenient location for seeing the sights of Shaftesbury.

  • Stayed: December 2013, travelled as a couple
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Thank Polly077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley A, Manager at Best Western Shaftesbury The Royal Chase Hotel, responded to this reviewResponded 6 January 2014

Dear Polly007

Thank you for taking the time to review BEST WESTERN Royal Chase, your comments are appreciated by all the team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2013

Having read mixed reviews we arrived to find a great hotel ! Reception were efficient , friendly , the check inn was quick and efficient . Our room 33 was very large ,well furnished , modern and very well. Equipped , spotlessly clean a great result .Did not use the restaurant but went to the pub opposite and had a great value meal .

Had a drink in the hotel bar , it was very nice , the pool and sauna looked great ,all in all great value stay . We were at the rear in the new part of the hotel I would recommend you request this when booking

Room Tip: Ask for rear room ground floor
  • Stayed: December 2013, travelled as a couple
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Thank 515BillB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley A, Manager at Best Western Shaftesbury The Royal Chase Hotel, responded to this reviewResponded 23 December 2013

Dear Bill B

On behalf of myself and all the team at BEST WESTERN Royal Chase Hotel, we would like to thank you for taking the time to submit your review, it is greatly appreciated.

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Reviewed 18 November 2013

I stayed here last Friday night; bit of a check in, straight out and back late for sleep. No complaints at all. Had an enormous room (3) on the first floor which was clean and very comfortable. Breakfast was good and attentively served. It may not be the most modern of hotels in terms of decor and facilities but you get what you pay for and The Royal Chase is very good value for money and half the price of some of the bijou pubs and B & Bs in the area.

  • Stayed: November 2013, travelled solo
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Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley A, General Manager at Best Western Shaftesbury The Royal Chase Hotel, responded to this reviewResponded 23 November 2013

Many thanks for taking the time to write a review of BEST WESTERN Royal Chase Hotel.We at The Royal Chase pride ourselves on giving value for money and excellent customer service, your review is appreciated.

Many Thanks

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