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All reviews swimming pool three star sunday carvery good size pleasant hotel night porter stayed one night family room town centre comfortable stay gold hill bar and restaurant lovely room short break breakfast was excellent biscuits yogurt
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Reviewed 21 January 2014

Date of stay: January 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Lesley A, Manager at Best Western Shaftesbury The Royal Chase Hotel, responded to this reviewResponded 24 January 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 10 January 2014

We stayed here for 3 nights over the New Year period and were very happy with the package. The staff were very welcoming throughout our stay. We were allocated the Thomas Hardy suite which was unexpected - there was a lounge area as well as the bedroom and a very large bathroom with spa bath. The hotel itself is a little tired in places and could do with a bit of TLC. The pool looked very inviting but unfortunately we didn't get to use it and because the weather was appalling for the whole time we didn't do any exploration of the area by foot which was a shame as Dorset is such a beautiful county.
The New Year dinner was lovely - the meal was superb - compliments to the chef! The staff who were on duty on the evening seemed to enjoy the atmosphere and it was lovely to see them dancing and seeing in the New Year with the hotel guests.
Breakfasts were really good - either continental or full English.The only downside to the whole stay was the meal on the final night which certainly didn't come up to the standard of the other meals we had while staying at the Royal Chase. Beware if the special menu offers Yorkshire scampi bites - don't choose them, they are awful!

Date of stay: December 2013
  • Trip type: Travelled with friends
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Thank Judy058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley A, Manager at Best Western Shaftesbury The Royal Chase Hotel, responded to this reviewResponded 12 January 2014

Thank you for taking the time to review BEST WESTERN Royal Chase, your comments are appreciated by all the team and your compliments have been passed on to the Chef.

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Reviewed 6 January 2014

Traditional hotel with friendly helpful staff. Rooms in the older part have more character than the modern building and views to the front. Lovely comfortable bed and hospitality tray. A few issues with heating and water but all dealt with effectively. Just ask. Indoor pool adequate to stretch out, the spa is the same water and temperature as pool and the steam not very hot, but enjoyable. There is no gym. The breakfasts first class, cereals, juices, fruits, good choice of cooked. Lounge bar has open fire and large screen TV. There is a quiet library room next to reception. Parking was not a problem and hotel easy to find. Shaftsbury is a lovely quintessential town with its famous cobbled street -Gold Hill and views far and wide. Lots of historic buildings. Great little shops and plenty of charity shops with upmarket bargains. Lots of cafes and old fashioned pubs. Perfect place to stay for a weekend away.

Room tip: Rooms in the older part have more character. The more modern rooms very standard. If you have any preferences ask and book in advance as rooms vary some do not have baths.
Date of stay: December 2013
  • Trip type: Travelled solo
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Thank aloha66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley A, Manager at Best Western Shaftesbury The Royal Chase Hotel, responded to this reviewResponded 9 January 2014

Dear aloha66

Many thanks for taking the time to review BEST WESTERN Royal Chase Hotel.The Hotel is situated perfectly for expolring the surrounding areas .
We look forward to welcoming you back in the future.

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Reviewed 3 January 2014 via mobile

Stayed on business, nice clean room, good quality breakfast, quality customer service. Close to the start of London, easy to get to, great links from the motorway. All in all. Very nice place to stay just outside of London

Date of stay: January 2014
Trip type: Travelled on business
Thank J8354IDpaulc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley A, Manager at Best Western Shaftesbury The Royal Chase Hotel, responded to this reviewResponded 6 January 2014

Dear Paul C
As much as we would like to take credit for your positive review- I think this review is meant for another hotel,due to your comments about our proximity to London.

Kind Regards

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Reviewed 3 January 2014

My wife, daughter and I stayed at the Royal Chase taking advantage of their Christmas Package offer. We were made most welcome and the staff could not have been more friendly or helpful, despite not being able to enjoy their own Christmas festivities at home.

The rooms we had were well equipped and very comfortable. They were situated in the older part of the hotel, once a former monastery and at one time owned by the late Diana Dors, the English equivalent of the blonde bombshells of Hollywood.

Situated just half a mile up the road from the centre of Shaftesbury, it provided a good leisure pool and steam room, well-stocked library, lounge and bar. The fire was lit and the staff did their best to ensure that their guests were made welcome with tea, coffee, fruit, nuts and cakes freely available throughout the bank holiday.

The style of the hotel was reassuringly traditional with waitress service at breakfast which was very good for a three star hotel. Whilst the restaurant offered a good range of food, Christmas Day lunch turkey was not quite as good as the home cooked equivalent but the gargantuan servings from start to finish made up for it. The portion sizes were consistent throughout our stay.

We made good use of the swimming pool which is adult only for 2 hours on opening and before closing. We also enjoyed walking around Shaftesbury and seeing the outstanding views from the highest town in Dorset. This includes the famous Gold Hill of Hovis fame.

In summary, an above average hotel for its class with an enthusiastic and friendly staff, "the Royal Chase Team", clean and comfortable and quietly situated in its own grounds close by an historic town. I will upload some photos taken during our stay.

Room tip: In Winter probably best to be in the main house and in a larger room.
Date of stay: December 2013
  • Trip type: Travelled with family
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Thank netnoggin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley A, Manager at Best Western Shaftesbury The Royal Chase Hotel, responded to this reviewResponded 6 January 2014

Dear Netnoggin.
Many thanks for taking the time to review BEST WESTERN Royal Chase, your comments have been passed on the "Team Chase" and gratefully recieved.We look forward to welcoming you to The Chase in the future.

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