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“Fantastic stay!”

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Best Western Shaftesbury The Royal Chase Hotel
Ranked #2 of 2 Hotels in Shaftesbury
Reviewed 24 July 2014 via mobile

Just finished reading through some of the more critical reviews on here and I have to say I am amazed. I just spent the night here for a family celebration and have to say it was excellent. The staff were superb; helpful, professional and very friendly.

The grounds are lovely. The rooms my inlaws and myself (with wife and 2 kids) stayed in were immaculate, of good size and decor with easy access to possibly the UK's warmest swimming pool!

The restaurant exceeded my expectations both the evening meal and breakfast were delicious, offering an excellent range of vegetarian options.

In all an excellent stay. Highly recommended....

Stayed: July 2014, travelled with family
Thank Leigh Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley A, Manager at Best Western Shaftesbury The Royal Chase Hotel, responded to this reviewResponded 28 July 2014

Dear Leigh Y

Thank you for taking the time to review BEST WESTERN The Royal Chase.We hope to welcome you back in the future.

Kind Regards

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Reviews (399)
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221 - 227 of 399 reviews

Reviewed 8 July 2014

We stayed at the Royal Chase for 2 nights whilst visiting Longleat & booked a family room. The decor in the foyer was beautiful...unfortunately which wasn't matched by our room, which was tired and dated. The plus points - the majority of staff were pleasant and helpful, the grounds are lovely - our 2.5 yr old loved running around & the food was swift in delivery. The shower was brilliant, the food less so. Breakfast was greasy (think this was the fried egg though) and inconsistent portions - on the first morning, we received 1 piece of bacon, sausage & egg each, the next day 2-3 pieces - result! Glasses were dirty, as were most of the bowls for breakfast. Overall, it wasn't a bad hotel, just not worth the £250 we paid in accommodation & dinner for one night. Also didn't receive a child's pack in the room like the other reviewer :) needs renovation throughout, including the menu.

Stayed: July 2014, travelled with family
Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley A, Manager at Best Western Shaftesbury The Royal Chase Hotel, responded to this reviewResponded 12 July 2014

Dear Julie P

Thank you for taking the time to review BEST WESTERN The Royal Chase.I am sorry you were disappointed with some aspects of your stay with us.Thank you for the feedback on our newly refurbished reception area.

Kind Regards

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Reviewed 5 July 2014 via mobile

Good heavens - this is just a terrible place - i am utterly amazed these kind of establishments still exist these days .... 'Old-fashioned' tat -hasn't seen any investment for decades - stuck in the 70's....
We arrived late - our original booked room located above the ballroom in which some party was in full swing - not only could you hear the music/ the entire room shook .... Fair enough the staff found us another room - yet they thought it was terribly funny .... We could still hear the music - but managed to sleep .... We skipped breakfast - as one look at the tinned fruit on offer was enough ... The staff was nice enough to offer a discount for the room debacle ... BUT i would rather sleep in the car than stay there again....

Stayed: July 2014
1  Thank Sapata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley A, Manager at Best Western Shaftesbury The Royal Chase Hotel, responded to this reviewResponded 8 July 2014

Dear Sapata

Truly disappointed that you did not enjoy your stay, which is apparent in your review.
I am sorry about this and I can speak on behalf of the entire team, we don't like to see unhappy guests. BEST WESTERN The Royal Chase provides great customer service. To say” Old fashioned Tat”, I feel is rather melodramatic to spice your review.
To say there has been no investment is simply not true; please see recent review below!
As for your comments regarding breakfast I can only assume you did not enter the restaurant as you would have found as well as the” tinned prunes“, fresh croissants and pastries, fresh fruit salad, fresh fruit, fruit juices, cereals, mixed berry compote, natural yoghurt and a freshly cooked breakfast to order if you had so desired.
We did offer you an alternative room to the one allocated which you viewed; it was an oversight on our part not to inform you of the disco, for which we apologised and consequently applied a discount to the rate which you gladly acknowledged and you made no further comments when asked at check out.

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Reviewed 5 July 2014

absolutly disgusting price value, far too expensive for what the offering is, totally incompetent hotel staff. Filthy Bathroom, old mattresses, smelly breakfast room, so we decided to skip breakfast and have a roll at Waitrose..... and so on....

conclusion, don`t go

Room Tip: do not go, rather go to another Hotel in Shaftesbury
  • Stayed: July 2014, travelled on business
    • Value
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Thank HLtraveller123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley A, Manager at Best Western Shaftesbury The Royal Chase Hotel, responded to this reviewResponded 12 July 2014

Dear HLtraveller123

I have no idea what must have triggered this nasty vindictive review.To clarify on a couple of your points ,My staff are fantastic and reviews and feedback support this whole heartedly,All of our rooms have recently had new beds and mattresses . I do wonder if you have in fact reviewed the correct hotel.We have tried to trace your booking and have not been able too! Perhaps you could email me directly at gm@theroyalchasehotel.co.uk with the dates you stayed and i can look into what has caused this review.

Kind Regards

Lesley Ali

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Reviewed 1 July 2014

The third time we have stayed at The Royal Chase and we were just as happy there this time as our two previous stays.
The staff are all so friendly and happy it is real pleasure to talk to them, all of them. The rooms are not special, but they are clean and roomy. The breakfast is very good and we particularly like the pool area although they were having trouble with the steam room during our stay, not their fault. We like it so much we are going back again next year.

  • Stayed: April 2014, travelled with friends
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1  Thank Dwalker24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lesley A, Manager at Best Western Shaftesbury The Royal Chase Hotel, responded to this reviewResponded 6 July 2014

Dear Dwalker

Thank you for taking the time to review BEST WESTERN The Royal Chase. It is always a pleasure to welcome back guests and we are delighted that we have provided you with the same consistent high level of customer service.I will pass your compliments onto the staff. we look forward to welcoming you back.

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A Best Western traveller
N.Ireland, United Kingdom
71
Reviewed 27 June 2014

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western GB
1  Thank A Best Western traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Lesley A, Manager at Best Western Shaftesbury The Royal Chase Hotel, responded to this reviewResponded 6 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 June 2014

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Leon S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Lesley A, Manager at Best Western Shaftesbury The Royal Chase Hotel, responded to this reviewResponded 6 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Best Western Shaftesbury The Royal Chase Hotel

Address: Royal Chase Roundabout Salisbury Road, Shaftesbury SP7 8DB, England
Region: United Kingdom > England > Dorset > Shaftesbury
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Shaftesbury
Price Range: £76 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Shaftesbury The Royal Chase Hotel 3*
Number of rooms: 32
Official Description (provided by the hotel):
Located right in the middle of Thomas Hardy country, this is possibly Dorset's friendliest hotel. Close to the centre of historic Shaftesbury, the hotel sits in its own grounds with its pristine lawns and surrounded by glorious Dorset countryside and the ample charms of Somerset and Wiltshire. Unspoiled, beautiful counties offering a wide range of attractions plus an abundance of rural peace and tranquility. Those not to be missed include Wilton House, Longleat, Stourhead, Stonehenge and of course Shaftesbury's very own Gold Hill. The Royal Chase is privately owned and part of a small chain of quality hotels in Dorset and Devon. Please look at our sister hotels, The Rembrandt Hotel in Weymouth and The Lord Haldon in Exeter. ... more   less 
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Also Known As:
Best Western Shaftesbury The Royal Chase Hotel Dorset
Shaftesbury Best Western

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