First the positive: The Fleur de Lys is in a lovely building in a lovely part of Shaftesbury. The breakfast was delicious, and everyone I saw leaving the restaurant was pleased.
Now the bad: The staff have no sense of hospitality, particularly the owner. I stayed over the Christmas holiday and would have expected people to be friendlier. First, on two occasions the staff phoned to ask me when I was leaving the hotel so they could get on with their day. As the guest, I should not feel like I am being pushed out of my room. Second, my brother, who was not staying at the hotel, helped me carry my suitcases up the stairs upon arrival. He took a piece of candy from a bowl of candy displayed in the hallway outside of my room. The female owner of the hotel looked at him like he had just stolen something. After she had shown us to my room, she REMOVED the candy bowl from the hallway. A few days later when he was having another piece of chocolate, I heard her say to a fellow staffer, "That boy is raiding my candy jar again." I was paying more than $100 a night to stay in this hotel. Surely she can afford to spare a cheap piece of candy in a public candy jar. When I return to Shaftesbury I will NOT be staying at the Fleur de Lys.
- Official Description (provided by the hotel):
- La Fleur de Lys is a a Family run Restaurant with rooms offering a very warm & Personel Service with Great Food freshly prepared & cooked by owners David & Marc & served by Mary & her very loyal staff. We also offer 8 lovely en=suite rooms for you to really relax & enjoy your stay with us. So come spoil yourselves & enjoy the delights of rural Dorset whilst visiting La Fleur de lys in the beautiful Hill Top Town of Shaftesbury ( Home to Gold Hill of Hovis Fame) ... more less
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- Also Known As:
- La Fleur De Lys Shaftesbury, Dorset