We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“An excellent last minute get away deal” 4 of 5 bubbles
Review of Purbeck House Hotel & Louisa Lodge

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Purbeck House Hotel & Louisa Lodge
Ranked #2 of 5 Hotels in Swanage
Certificate of Excellence
Swindon
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“An excellent last minute get away deal”
4 of 5 bubbles Reviewed 2 December 2011

Very smart hotel, old fashioned character house with lots and lots of history. Sits in the centre of town up a gentle hill so easy to walk into town or to the beach to explore. The hotel sits in its own gardens with lots of nooks and crannies to explore - very peaceful. There is a separate modern hotel unit in the grounds, Louisa Lodge. We stayed in this part which is modern, clean and comfortable. There were a few knocks and scrapes to the paint work but these were very minor. The room was nice and cosy with everything we could need for a nights stay. Would do equally well for a week away. Two comfy chairs and a coffee table to sit and relax in front of the TV. Rather small bathroom but it was all clean and tidy with a nice deep bath and very powerful shower.

We didn't eat in the hotel but the menu looked good. We walked a short way down the hill to the Red Lion which was ok but just very basic pub grub. There is a variety of other restaurants and pubs within a very short walk so the hotel is really well placed to go out for a drink and meal and easily walk back.

Breakfast was cooked to order and all very nice although they do need a new toasting machine as you had to put bread through twice. (minor point but I've seen this mentioned in other reviews and agree) But juices and fruit, cheeses, etc were all topped up regularly and nice and clean and tidy.

Paid £75 for two people B & B for the night and I would say this was very fair, however this was a deal price and I'm not sure I would want to go back at the full going rate. They are advertising various short breaks in the winter and spring which include dinner and I would say from what I've experienced that these would be good value for money.

Room Tip: Bear in mind Purbeck House is the main old fashioned elegant part and Louisa Lodge is more in line w...
See more room tips
  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
11 Thank Ronnie990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

492 reviews from our community

Traveller rating
    192
    180
    71
    23
    26
See reviews for
78
268
35
22
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (136)
Date | Rating
  • English first
  • German first
  • Any
English first
Chester
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 18 November 2011

From the first telephone enquiry unil checking out, the reception at Pubeck House Hotel was first class. Warm, friendly, helpful, polite - everything a reception should be - this hotel had it!. We saw about three receptionists during our visit al lof whom were excellent. PHH is not afraid of using mature staff and goodness me they reap rewards as a result! Two of the mature receptionists (and by this I mean anyone of 30) had the charm, ease, personality and confidence to do everything they could to make the guests' experience pleasant and 'sell' the hotel and Swanage at the same time, effortlessly and pleasantly. It was important to them that we had a lovely time - that was evident. Even on the Saturday morning of checking out we were told it would be ok to leave our car in the carpark if we wanted to enjoy more of the town before driving off. How many hotels offer hospitality after one has paid the bill these days?
Rooms were clean, spacious and comfortable and staying in the Louisa Lodge our accommodation was light and airy. Food was excellent, nicely presented and quite delicious. Although the young waiter was unsure about how to serve champagne, he was polite and interested and obviously enjoyed his work. Bar staff were helpful and friendly (again mature staff as well as young) and the lounge areas in the main hotel are comfortable and atmospheric.
My only criticism would be some of the young girls waiting on in the evening and at breakfast who really did appear to find it hard to smile and deliver breakfast especially,, with any degree of warmth or hospitality One evening one of our fellow guests spilled his wine during his main course and we had to help him as he had asked the waitresses for help and little was forthcoming. Other than the offer of taking his hardly touched main course away-and doing absolutely nothing to put him at ease - he received no help until we interevened. These girls might have been having an'off few days' but they could certainly learn one or two tips from the more mature staff. We would certainly stay again- in fact can't wait to go back.Purbeck House is delightful and one really does get the impression that everyone involved (so come on girls mentioned- step up to the mark!) enjoys being there and rejoices in the concept of good hospitality and service.

Room Tip: speak to reception and discuss your wishes/options/preferences - they are most helpful indeedI We re...
See more room tips
  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank MadelaineChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Twickenham
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 8 November 2011

28 of us stayed at the hotel for a stroller's weekend. We all had very comfortable, spacious, clean rooms. The staff were friendly and very helpful and the food was of a very high standard. Best of all is the building itself - shedloads of history, wonderful mosiac floor in hall, breathtaking decor in the lounge. There was a wedding on when we arrived - excellent venue for such an event - lovely garden too. To top it off - really reasonable rates too!

  • Stayed October 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
12 Thank KTwickers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 7 November 2011

If you like visiting old country houses you will like this hotel.Full of history and character.Our bedroom was hugh with 3 piece suite and lovely old fireplace.Tea making facilities which we like and good breakfast.Our bathroom was a bit smelly buy if we kept the fan on it was ok.Service in general was good.We ate out in town as prices were quite high in hotel.Lovely to be so near town and had great view of sea.We enjoyed our stay and will be back soon.Good value for money.

Room Tip: Quieter rooms away from road in Louisa lodge.Larger rooms in main hotel
See more room tips
  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank sharman31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 2 November 2011

Just back from a three night say at this interesting hotel which could almost be a tourist attraction in its own right, adorned as it is by various artefacts imported by one, George Burt in the nineteenth century. In keeping with the rest of Swanage, it has a dated feel to it, but if you aren't sympathetic to that, you'd probably be better off not coming to Swanage anyway. Staff were helpful and friendly. My bill came to marginally more than the Youth hostel would have charged.
The only fault I could find was that I couldn't work out how to turn off the descriptive commentary on the TV, but heck if you're going to beef about that, you might well consider nominating yourself for a documentary about Trip Advisor reviewers

  • Stayed October 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
11 Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alton, Hants
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 2 November 2011

A friendly hotel with character and good food - just what we look for in places to stay.

Room Tip: Stayed in the new block (Louisa Lodge) at the rear of the old building
See more room tips
  • Stayed October 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 25 October 2011

What a releif it is (these days) to be on the receiving end of warm, courteous and clear telephone skills and to deal with a hotel reception where customer service is fundamentally the aim rather than merely selling a room! PH and LL has a delighful reception team and the polished telephone manner was matched in the warm, well trained women we met . Booking, checking and out was a sheer pleasure!

Rooms in the Louisa Lodge were light, airy and spacious. Rooms were well-equiped and quiet and my room had a sea view . The gardens are attractive and pleasant and it was interesting at night walking back to the Lodge to see Badgers and a fox.

The restaurant was pleasant and the food well prepared and generous. Only the service here lets this lovely hotel down. Our young waiter worked hard, was pleasant and well meaning but hadn't a clue how to pour champagne or use a wine cooler. He, however was so eager to please, learn and had a friendly demeanor - the same could not be said for the young girls at dinner and breakfast. Not a smile to be seen, bread rolls were offered with disdain and coffee at breakfast was poured with resentment. I am sure there are some pleasant, sociable, friendly young girls locally who would enjoy working here - these girls let themselves and the hotel down. One of our fellow guests spilt wine on himself during his meal and the young waitress did little to help him- other than trying to take his meal away. Several times (in vain) he asked for a napkin and help. We had to take over, help him and tell them what to do would you believe! One evening we were forced to dine in the conservatory (breakfast dining area) as the yoga group were using the dining room - odd???

The lounge areas are quiet and relaxing and bar area and staff friendly and professional. The hotel is very central and the ample car parking makes this such a convenient location for the town. We certainly enjoyed our stay and would return to this hotel but it would certainly benefit from investing in more training for the young restaurant staff- better still - sack those young girls and increase the number of mature staff - they certainly know what they are doing and really enhance the experience for guests

Room Tip: Speak to the women on reception and discuss your needs - they are very well trained and genuinely co...
See more room tips
  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
8 Thank madelaine c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Swanage
0.8 mi away
Grand Hotel Swanage
Grand Hotel Swanage
#1 of 5 in Swanage
4.0 of 5 bubbles 877 reviews
0.9 mi away
The Pines Hotel
The Pines Hotel
#3 of 5 in Swanage
4.0 of 5 bubbles 389 reviews
4.7 mi away
Mortons House Hotel
Mortons House Hotel
#1 of 2 in Corfe Castle
4.5 of 5 bubbles 877 reviews
Show Prices
Show Prices
Show Prices
5.2 mi away
The Haven Hotel
The Haven Hotel
#8 of 14 in Poole
4.0 of 5 bubbles 1,351 reviews
6.4 mi away
Harbour Heights Hotel
7.4 mi away
Hotel du Vin Poole
Hotel du Vin Poole
#5 of 14 in Poole
4.5 of 5 bubbles 1,088 reviews
Show Prices
Show Prices
Show Prices

Been to Purbeck House Hotel & Louisa Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Purbeck House Hotel & Louisa Lodge

Property: Purbeck House Hotel & Louisa Lodge
Address: 91 High Street, Swanage BH19 2LZ, England
Region: United Kingdom > England > Dorset > Isle of Purbeck > Swanage
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #2 of 5 Hotels in Swanage
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Purbeck House Hotel & Louisa Lodge 3*
Number of rooms: 38
Official Description (provided by the hotel):
Welcome to the Purbeck House Hotel, "An Oasis of Relaxation and Enjoyment." Purbeck House Hotel is a family-run hotel steeped in over a century of history. Nestled in extensive gardens in the centre of Swanage, close to shopping centre, Pub, Restaurant, this unique family-run hotel combines the atmosphere of a traditional country house with all the amenities of a modern hotel. Steeped in history, the 38 bedrooms are divided between the main house, constructed in 1875, and the newly-built Louisa Lodge (completed in 2003). All of the bedrooms are en suite, Tea/Coffee making facilities, LED HD Flat Screen TV, Iphone Docking Station, Iron and Iron Board, Direct Dial Telephone, Free Broadband WiFi Connection and some have sea or garden views. The hotel has a large car park and is only 300 yards from the sea front and the clean, sandy beaches.This Family howne this Hotel for the last 15 Years ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Agoda, Priceline and Hotels.com so you can book your Purbeck House Hotel & Louisa Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Purbeck House Hotel And Louisa Lodge
Purbeck House Hotel & Louisa Swanage
Purbeck Hotel Louisa
Purbeck House Hotel & Louisa Lodge Swanage, Isle Of Purbeck

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing