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“Such a shame ......”

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Purbeck House Hotel & Louisa Lodge
Ranked #5 of 6 Hotels in Swanage
Certificate of Excellence
Reviewed 3 December 2012

Such a shame - it has all the ingredients to be great but ........... so lets start with the positives: Good location, plenty of parking - we had a sea view - the room was a good size, the shower had oomph and the bed was comfortable. Add to this the staff in the restnt were courteous and efficient. Initial booking was good even the fact that they rang nearer the time to advise the first night of our stay was a Christmas Special and so dinner would be a carvery was fine.

Didnt take on board it was "us" plus such a huge gathering and catering on such a scale is rarely successful and not a particularly enjoyable setting. Second night starters excellent, puddings ok "mains" again a disappointment and with only 10 of us in dining hall no excuse, but much nicer setting. Come on tho'- in this day and age there is no excuse to only offer instant decaff coffee - reader: we went without coffee.

However it was "Receptionists" that really took the biscuit. Between the one on arrival telling us she had almost given our room away (it was around 6pm so we werent exactly late) and the one two days later giving me a three minute dressing down because I proffered a voucher she reckoned should have been handed in day before (and I would know that because?) asking me "what did I expect her to do with it" ( Oh I was so tempted) together with how it was all my fault we didnt have a paper today, although we had one yesterday, because I hadnt filled in form correctly on arrival............. Fully accept the customer isnt always right but we are still the customer and dont deserve to be treated like recalcitrant five year olds.

She lost the hotel the general tip we were ready to leave with himself going in search of particular staff to ensure our gratitude found the right pocket/s. Will we go back - what do you think??

  • Stayed: December 2012, travelled with family
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Thank Kathryn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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396 - 402 of 555 reviews

Reviewed 26 November 2012

This year the annual railwaymen's ball was held at the Purbeck house hotel. All of the staff looked after us splendidly and the food was simply excellent. This is a great venue for a great party!
Those of us who stayed overnight had lovely comfortable accomodation and most importantly a great breakfast!

  • Stayed: November 2012, travelled on business
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2  Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2012

From the High Street the imposing stunning facade conveys a sense of grandeur and the promise of luxury and fine dining.at
Descending from the rear car park and the first glimpse of a grand house there is brief confirmation as to the accuracy of that initial hope. Then you notice the somewhat unkempt lawn and borders, the shed-like conservatory with it's white painted roof and bare bleak decor.
Access to Reception is through what seemingly is a small back door, a tradesman entrance perhaps , but then all is glory with high ceilings, wood panelling, carpets and warmth. So very Ye Olde Worlde. Sadly there was no record of my website automated booking but as the hotel was virtually empty I was given a choice of rooms and chose a balcony double room overloooking that unkempt garden. Worse was the view over a flatroof with a myriad of unsecured trailing aerial wires and electric cables, broken tiles, and woodwork desperate for repalcement or at least a coat of paint.
The rooms decor was in period, busy wallpaper, dark oak and a wall mounted trouser press, yet the TV was flatscreen.
The lounges looked cosy but the shabby furniture and scruffy piles of books and magazines held no appeal.
I dined elswhere, and the breakfast in that conservatory devoid of any ambience was quickly dispensed with.
So much potential, so little spent.

Room Tip: Back room quiet
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  • Stayed: November 2012, travelled solo
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1  Thank SunbeamSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2012

The potential for a special experience created by this late victorian 'gothic' style house converted to a hotel with a modern annex in the grounds and in the town centre has been squandered by insufficient attention to detail and maintenance. The staff were friendly and courteous when approached but as is often the case nowadays irrespective of the organisation, they had few interpersonal skills and their training is obviously very limited.
I agree with other commentators that the hotel requires a 'makeover'. A canopy from the lodge to the main building would be good and whoever manages it must pay closer attention to the finer points. I do not expect the windows to be dirty, to find discarded old clothing in the grounds, the arm chairs and sofas in the lounge to be grimy and unclean neither do I expect to find the bar staff to be watching sport on a TV when I am in there with my wife particularly when the prices of drinks are so high. The cost of accomodation is not cheap. On the plus side the breakfast provided was excellent and the service was good.

  • Stayed: November 2012, travelled as a couple
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1  Thank alanAppledore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2012

We stayed in the main house, which has such character compared to the Lodge. No fault with a first floor bedroom, very clean. Breakfast excellent, and all the staff pleasant and willing to please. We took advantage of a three night stay for the price of two making it very good value. Lovely gardens and a large carpark. Good position for shops, restaurants and the seafront. Would recommend.

Room Tip: No lift in the main house so perhaps for some better to choose a first floor room or a stay in the L...
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  • Stayed: November 2012, travelled as a couple
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Thank AngelaLittlehampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2012

The hotel as a large car park (important in Swanage), but the main building, bar and restaurant are showing their age. Louisa Lodge is a new build and feels a bit like a motel. The Lodge is located in the grounds away from the main building, which can be an issue is the wether is bad. the hotel location in the High Street is good for accessing restaurants and bars in the town.

  • Stayed: October 2012, travelled as a couple
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Thank MWC2409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2012

The Purbeck House Hotel is an interesting building, with a lot of restored features from its days as a convent. By contrast, Louisa Lodge is more like a motel. We availed ourselves of the three-night break option, which, for the style and location, seemed excellent value..
The staff were entirely pleasant and courteous, and the semi-buffet breakfast was the best I have ever had in a hotel.
We did not eat evening meals in the hotel restaurant, simply because there is a good selection of establishments down in the town.
The room windows in my room were hard to open - necessary, because, for me, the hotel was a bit too warm.
The low water pressure meant that a shower was a long winded affair.
Although there is no lift, access to the first floor is a comfortable climb up a wide stairway.
The second floor seems somewhat harder.
All in all, I would thoroughly recommend this place - but not for those with walking diffulties.

Room Tip: Rooms in the main building are better, and those facing the gardens quieter, although Swanage was no...
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  • Stayed: November 2012, travelled as a couple
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2  Thank Appenazow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Purbeck House Hotel & Louisa Lodge

Address: 91 High Street, Swanage BH19 2LZ, England
Region: United Kingdom > England > Dorset > Isle of Purbeck > Swanage
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #5 of 6 Hotels in Swanage
Price Range: £79 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Purbeck House Hotel & Louisa Lodge 3*
Number of rooms: 38
Official Description (provided by the hotel):
Welcome to the Purbeck House Hotel, "An Oasis of Relaxation and Enjoyment." Purbeck House Hotel is a family-run hotel steeped in over a century of history. Nestled in extensive gardens in the centre of Swanage, close to shopping centre, Pub, Restaurant, this unique family-run hotel combines the atmosphere of a traditional country house with all the amenities of a modern hotel. Steeped in history, the 38 bedrooms are divided between the main house, constructed in 1875, and the newly-built Louisa Lodge (completed in 2003). All of the bedrooms are en suite, Tea/Coffee making facilities, LED HD Flat Screen TV, Iphone Docking Station, Iron and Iron Board, Direct Dial Telephone, Free Broadband WiFi Connection and some have sea or garden views. The hotel has a large car park and is only 300 yards from the sea front and the clean, sandy beaches.This Family howne this Hotel for the last 15 Years ... more   less 
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Also Known As:
Purbeck House Hotel And Louisa Lodge
Purbeck House Hotel & Louisa Swanage
Purbeck Hotel Louisa
Purbeck House Hotel & Louisa Lodge Swanage, Isle Of Purbeck

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