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“New direction needed”

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Purbeck House Hotel & Louisa Lodge
Ranked #2 of 5 Hotels in Swanage
Certificate of Excellence
Nottingham, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“New direction needed”
1 of 5 bubbles Reviewed 12 August 2014

Charmingly decrepit hotel and grounds are really nice to wander round but there is nothing to make you want to. Dreadful bar, poor food, poor breakfast, pleasant but slightly directionless staff. Needs a management overhaul and getting a couple of decent chefs and bar to add value to the £200 / night rooms

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank schesters2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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499 reviews from our community

Traveller rating
    194
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    71
    23
    26
See reviews for
79
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22
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (138)
Date | Rating
  • English first
  • German first
  • Any
English first
London, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

This hotel which was once a convent is about 5 minutes from the beech and the town. The main building needs refurbishing although one might say that it has character. We stayed in Louisa Lodge which is a new building where the rooms are spacious with very comfortable beds. All the
staff, from reception servicing the rooms, waiters etc were fantastic. The breakfast was very good with a wide choice with the hot food served at the table. We were told when booking that if you have half board, then dinner would be £18.50 and this turned out to be good advice. Once again there was a good choice on the menu.
There is also a bar menu for lunchtime snacks which was again very good and inexpensive.
All in all this was a lovely weekend away where we could sit in the garden and enjoy the sunshine and tranquillity.

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Brian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

We stayed in Louisa Lodge, the room was spacious and comfortable, staff were pleasant, breakfast tasty and plentiful. Will certainly consider staying again.
The hotel is well situated for the town, beach and steam railway station.

Room Tip: Louisa Lodge is more modern than the main building.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank RandJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 25 July 2014

Stayed here with my daughter for one night and had evening meal in the restaurant which was not that nice and expensive for what it was. Was even served a dessert with half the ingredients missing. Although the waiter apologised I was not offered a refund or even a coffee !! Wouldn't stay again

Room Tip: Stay in louisa lodge ! Don't eat in the restaurant
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tinaturrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leighton Buzzard, United Kingdom
Level Contributor
106 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

Firstly let me say that we didn't actually stay in the accommodation, but we used the services of this hotel. From what we experienced we can recommend the establishment and would consider staying if we returned.

We ate in George Burt's Dining Room on a couple of occasions (I have written a separate review). The reception staff were really helpful with our restaurant bookings and showing us the facilities of the hotel. The service in the quaint bar was excellent, serving us drinks in the lounge area. We had an afternoon drink one day in the lovely gardens and wondered around.

They are very happy to see non-residents using the hotel and spending there.

Toilets were perfectly clean (always a good indicator).

I believe the hotel has a private car park. Street parking around Swanage can be a little tricky.

In summary, a lovely old style hotel, run perfectly well with a quiet pleasant atmosphere - relaxing. We can recommend using it for meals, drinks etc. even if you are bedding down somewhere else.

  • Stayed July 2014, travelled as a couple
    • Location
    • Service
Helpful?
Thank davidfthorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 18 July 2014

I have stayed here (in Louisa Lodge) for a number of years now when coming to the Swanage Jazz Fesitval. The hotel is in a great location, has lovely grounds and parking is easy. The staff have always been very helpful and friendly but sadly this doesn't make up for the general tiredness of the hotel. But the main bugbear is the beds and pillows, they really are terrible - PLEASE PHH management team, spend some money and invest in new beds!
If it wasn't for the location, I wouldn't choose to stay here again. The price of a twin room during the jazz festival is hugely overpriced for the quality of room and food. A great shame, because the hotel has huge potential to be stunning.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank TravelHel2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 11 July 2014

We have stayed in Louisa Lodge at the Purbeck House Hotel several times before, so when we planned a long weekend break in Swanage with our Australian friends as part of their European holiday, we had no hesitation in booking 2 rooms in Louisa Lodge. We were in no doubt that they would be as impressed with the hotel as we were, and that proved to be the case. There is ample parking, the location is perfect and several rooms have sea views. The staff couldn't be more friendly and helpful, the rooms are attractive, comfortable and have all the necessary amenities, and the gardens are beautiful. Add to that the history of this lovely old building, and you have a real gem of a hotel.

Room Tip: If you want a really quiet location, choose a room in Louisa Lodge
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  • Stayed July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
3 Thank Helen1902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Purbeck House Hotel & Louisa Lodge

Property: Purbeck House Hotel & Louisa Lodge
Address: 91 High Street, Swanage BH19 2LZ, England
Region: United Kingdom > England > Dorset > Isle of Purbeck > Swanage
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #2 of 5 Hotels in Swanage
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Purbeck House Hotel & Louisa Lodge 3*
Number of rooms: 38
Official Description (provided by the hotel):
Welcome to the Purbeck House Hotel, "An Oasis of Relaxation and Enjoyment." Purbeck House Hotel is a family-run hotel steeped in over a century of history. Nestled in extensive gardens in the centre of Swanage, close to shopping centre, Pub, Restaurant, this unique family-run hotel combines the atmosphere of a traditional country house with all the amenities of a modern hotel. Steeped in history, the 38 bedrooms are divided between the main house, constructed in 1875, and the newly-built Louisa Lodge (completed in 2003). All of the bedrooms are en suite, Tea/Coffee making facilities, LED HD Flat Screen TV, Iphone Docking Station, Iron and Iron Board, Direct Dial Telephone, Free Broadband WiFi Connection and some have sea or garden views. The hotel has a large car park and is only 300 yards from the sea front and the clean, sandy beaches.This Family howne this Hotel for the last 15 Years ... more   less 
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Also Known As:
Purbeck House Hotel And Louisa Lodge
Purbeck House Hotel & Louisa Swanage
Purbeck Hotel Louisa
Purbeck House Hotel & Louisa Lodge Swanage, Isle Of Purbeck

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