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“Old fashioned hotel with poor customer service”

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Grand Hotel Swanage
Ranked #2 of 6 Hotels in Swanage
Reviewed 20 August 2014

We booked this hotel as part of a family gathering and were very disappointed. The room was tiny and next to the noisy lift. The shower was so feeble it was hard to wash your hair. Staff were friendly at times, but sometimes behaved as if customers were a nuisance. The food in the bar and restaurant was disappointing. The only strengths were the lovely location and the beach. Although the staff were attentive to us, it was not a good hotel for young children. It was also very difficult to park near the hotel which meant a long walk with bags from few streets away. I would not recommend the hotel.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Alice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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522 - 528 of 979 reviews

Reviewed 18 August 2014 via mobile

We booked this hotel at the last minute as the hotel we usually stay in , the Pines, was fully booked. Room had beautiful views but that was about the oy good thing about it . Very dated decor, thin unlined curtains which means the room was fully light at about 5.30 am. Bathroom very dated with limescale rong around plug hole in bathroom. Also room was very hot and window only opened about 10 cm. Luckily we did not eat in the hotel as the breakfast the next morning was ver disappointing . Very odd crumbly scrambled eggs. Never seen anything like it before. At checkout then next morning we were presented with the bill and paid. The very indifferent lady at reception did not even ask us whether we had enjoyed our stay. Maybe she was scared to hear the answer! Definitely our first and last visit to this hotel .

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank MAT223004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2014

Stayed here on Honeymoon in July 2014 and is the sort of experience money can't buy, it is quaint and charming with a fantastic location. We experienced excellent customer service and very friendly staff. You do have to forgo some of the creature comforts and the showers could really do with replacing but apart from that a fantastic hotel and would return again.

Room Tip: It is worth paying the extra for a sea view as the panorama is spectacular.
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank JeffSkipp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014 via mobile

Great location and views, but room not worth the £160 per night rate. Up in the eaves under a water tank so it sounded like it wa raining all the time. Poor water pressure so shower feeble and 20 minute fill time for the toilet between flushes! Bathroom needs upgrade. Staff extremely friendly but kitchen cannot cope with thoughput. Cooked breakfasts were taking 40 minutes. Other hotel facilities generally good or excellent, but will look for better value elsewhere next time.

Stayed: August 2014, travelled as a couple
Thank JohnRicketts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2014 via mobile

We book via a site for sea view room £180 a night. Luckily we got the last of the 13 parking The decor was ok. Chairs in room were down to threads and the table had small coffee splashes down the sides, but other room was very clean - couple of cracked floor tiles in the bathroom. Otherwise I think the furniture is supposed to look like that. The shower pressure was fine in our room. The gym looked well equipped and the jacuzzi and sauna were good. Changing room showers need a clean on the inside door frame. The ceiling tiles over the pool do need to be sat in their frames properly as it looks untidy. The menu on the front door was 24hrs out of date.
DIDN'T APPRECIATE - For dinner on the balcony and were advised that as there was one chef and we'd need to book a time slot. 7.15pm fine. I tried to register our orders for food at 6.45pm I got the reply that my order wouldn't be taken until 7.15 - I felt it was rather sharp response with "as I've already explained"... After a bit of to-and-throw my order was taken but with the proviso that it wasn't being taken downstairs until 7.15!! (It really upset me and we sat in our room the rest of the evening as I felt too miffed to sit in the bar). As it happened - the food arrived a few mins before 7.15.
Breakfast was nice but spoiled by the above incident as the same staff member was on duty.
We weren't asked if we enjoyed our stay when we checked out.
DID APPRECIATE the swift call from reception to say we'd left our jackets behind which wins an extra star.
The hotel has a solid state set of features to put it ahead of its competition (views, pool) but the cost for what is a three star would put me off a swift return.

Stayed: August 2014, travelled as a couple
1  Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

Okay good points first. We booked a room with a sea view £141 per night for a double!!
The view was great and the room was spacious. The garden / outside area is pretty and spacious and looks out to the coast, that's it no more good points.
The whole hotel felt old, shabby and past its sell by date, furniture in the bedroom was tired as was the decor. It didn't feel welcoming or warm. It would be fine as a place to rest your head but not to spend time on a break away.
The bathroom was tiny and dirty looking.

The cooked breakfast was horrible, processed tasting and unpleasant. However the waiting staff were attentive and friendly.

It felt very overpriced for an old hotel that had had its day. It is by no means grand and we couldn't wait to check out.

The location is great, right on the sea and centrally located. It feels like it needs a complete overhaul.
Not worth the money I paid and a big let down.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank louise t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

went to this hotel for a cream tea that we got as a treat. we were greeted by friendly staff and allowed time to look around the hotel. it has a lovely conserveatory overlooking swanage bay which i could imagine is special in the evening for a meal. The cream tea was generous in its portions but all good. the waitress was attentive and we were offered extra tea. we spent a lovely afternoon chatting and looking out at the sea view. we also walked around the gardens and found a secluded bench to rest for a while. would go back to the hotel to see what a meal was like.

  • Stayed: July 2014, travelled with friends
    • Value
    • Service
Thank youshallhaveaFishy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Swanage

Address: Burlington Road, Swanage BH19 1LU, England
Region: United Kingdom > England > Dorset > Isle of Purbeck > Swanage
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Swanage
Price Range: £66 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Hotel Swanage 3*
Number of rooms: 30
Official Description (provided by the hotel):
The Grand Hotel, Swanage is a classic Victorian seaside hotel that nestles in the heart of the beautiful Isle of Purbeck and dates back to 1898. It commands spectacular views across Swanage Bay and Peveril Point and many of the bedrooms and public areas take advantage of these delightful views. On summer days the garden is the perfect place to soak up the sun, whilst enjoying a refreshing glass of wine or dining Al Fresco. Stroll along our private sandy beach,which can be accessed directly from the garden. ... more   less 
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Also Known As:
Grand Hotel Swanage Isle Of Purbeck

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