I live in Swanage, and don't normally go to harlees, due to previous bad experiences, but thought we would give it another try after it being so long ago. I Phoned up to place an order, the person who answered the phone seemed shocked and passed me on to someone else, who, didn't seem to understand what he was meant to be doing on this phone call. I placed my order, which took a while to get right, he didn't ask for a name. When arriving to pick up the food, it was all very unorganised, I had to explain what I had ordered over the telephone, and then he began wrapping it, putting salt and vinegar on the chips.....none of us wanted salt and vinegar, and he'd of known that if he'd asked. When we got home with our food, we found that the chips were dripping with grease, the burgers were cold and the buns were solid/stale. Not impressed at all. Safe to say that we will not be going back there again.
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