First the good - the standard of the food was very high. There was a very good range of dishes to choose from on the evening menu and the breakfasts were first class. No skimping on portions in this hotel! The Restaurant Manager was very friendly and efficient and obviously knows his job and the restaurant staff were also very friendly and obliging. Now for the not so good - we had paid extra for a seaview room with a balcony, but we should have saved our money as we couldn't use the balcony due to the tremendous noise and fumes coming from the maintenance works being carried out on the cliff below. We had received a phone call a few days before our arrival to warn us that we wouldn't be able to use the gardens due to this work being carried out, but no mention was made of the noise and fumes. We realised a reduction in price would be out of the question, but it would have been a nice gesture to offer a complimentary bottle of wine at least. Our room had recently been refurbished, so we had no complaints there, but the hotel is looking a little "tired" in places. Finally, some of the reception staff were somewhat "frosty" and didn't seem to care if we'd enjoyed our stay or not. I know this hotel has customers who regularly return, but I'm afraid we won't (even for the wonderful food!).
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- Also Known As:
- Pines Hotel Swanage
- The Pines Hotel Swanage, Isle Of Purbeck