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“Staff excellent”
Review of The Pines Hotel

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The Pines Hotel
Ranked #3 of 5 Hotels in Swanage
Certificate of Excellence
Petersfield, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Staff excellent”
Reviewed 21 March 2014

We were booked for two nights. The room was clean and adequate, if a little on the small side. But the public rooms are lovely - spacious and comfortable. The dinner was superb, in a lovely dining room, with beautifully laid tables, superb service and very good food. But the best part of the hotel was the staff, everyone of which were friendly and efficient. One of us started to feel unwell during the first night's stay, so we reluctantly decided to cut our visit short and return home in the morning. They very kindly did not charge us for the second night, which we were totally surprised by, as they had every right to. We would definitely recommend this hotel.

Room Tip: We prefer top floor rooms as they tend to be quieter. Obviously, a sea view is nicer also.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beverley187051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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406 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
  • English first
  • German first
  • Russian first
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English first
London, United Kingdom
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 13 March 2014

Friendly staff, but you only get what you pay for. Our room was a sea view double, refurbished, but was really cramped with a tiny double bed. Good breakfast, but why not open a window?! It was so hot and stuffy.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 954Richard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 26 February 2014 via mobile

Stayed for an idyllic five day treat, it's so lovely to come here and feel looked after, it's not the most splendid looking building ever, but the service is terrific, the staff friendly and relaxed and the views from most of the rooms are to die for. We had room 18 this time, a lovely suite with a double bed room, a twin bed separate room, a nice large vestibule hallway with a huge wardrobe and a bathroom with bath and shower. The larger bedroom had a large patio style window leading onto a private balcony overlooking swanage bay and the second window looked out on the Purbeck hills. We enjoy the food here, the breakfasts are waiter service and offer a varied menu, the kippers and smoked haddock are lovely. We like buffet service but there is something about having your food bought to you that feels especially luxurious and pleasant. They cater very well for lunches and dinner is an occasion to dress up a little, if you want and enjoy an imaginative, tasty menu that caters solidly for all but the most pernickety diner and even these can usually be satisfied with a few special tweaks if requested. The Pines appeals to a wide range of ages and young children are often here and they too seem to enjoy the sense of occasion. It always seems very well maintained, even through the appalling rain and wind has taken its toll on so many sea front properties. We love it here and can't wait to return to laze around, be waited on and to go to sleep to the sound of the sea.
From Mr and Mrs Evans.

Stayed February 2014, travelled as a couple
Helpful?
3 Thank lesevans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcester, UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 February 2014

A last minute one night booking, although we have been before 4 years ago so knew "what to expect".
Despite not having a "sea view room" (they were avaiable but we had a great deal with "Booking.com"), they took the trouble to contact me by phone to tell us the room we had was very quiet with outstanding views of the Swange hills and downs...and there were right.
Room comfy and warm.... We were told there was a new chef, and "wow", what a difference!...The dinner was excellent (never had a fillet steak like it). Worth a "Rosette"! Staff very helpful and attentive. The only downside was the drinks were somewhat pricey..but the bottle of Rioja was sumptious...so you get what you pay for! Well down The Pines
We'll be back!

Room Tip: We had room 33 - godd value and great views
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2worcsguyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 December 2013 via mobile

We eat regularly at The Pines - the food being solid rather than spectacular - but the views are amazing. staff very attentive. BUT why must the starter arrive before the drinks - and why is the Sweet menu offered before the main course is cleared??

Stayed December 2013
Helpful?
2 Thank PMCUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 November 2013 via mobile

Stayed at this hotel last week, found it by chance, well what a find, lovely food, great to wake up to hear the sea, all the staff helpful and pleasant, lovely clean rooms, we will be returning. We were in a sea view room number 15, will want a balcony next time

Stayed November 2013, travelled as a couple
Helpful?
3 Thank Julie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 November 2013

Fantastic seaviews from our room and the gardens! Watched the storm from the comfort of our beautiful balcony room.The food in the restaurant was excellent in variety and quality.We are planning to visit again next year with the children as the beach will be fabulous come summer time.

Room Tip: Go for either rm 18 or room 36 the views are to die for!!
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  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
1 Thank jeff g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Pines Hotel

Property: The Pines Hotel
Address: 34-36 Burlington Road, Swanage BH19 1LT, England
Region: United Kingdom > England > Dorset > Isle of Purbeck > Swanage
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #3 of 5 Hotels in Swanage
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Pines Hotel 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Pines Hotel Swanage
The Pines Hotel Swanage, Isle Of Purbeck

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