In March I had cause to complain to The Grand Hotel. After quite a few to and fro emails I was offered a two night complimentary stay, which we took this past weekend.
When it came to arrange this it proved simple and communication was prompt and accommodating. We had a really comfortable stay, in a sea view room with a balcony, and our experience was very different from the original stay in March. Reserved parking was included in our complimentary stay.
The two managers we came in contact with, Andi Hirons and Anna Jones, were helpful and keen to provide a positive experience and this was appreciated and very nice indeed.
Good Customer Service! Increasingly rare these days. Well Done The Grand.
- Official Description (provided by the hotel):
- This is a truly remarkable hotel. An iconic Victorian building, it stands centre stage on the vibrant Brighton seafront and is a local landmark. Magnificent, imposing and the epitome of luxury. This is The Grand, Brighton. Following a recent extensive refurbishment, The Grand experience is one you will never forget. It's in the splendour of the 123 step sweeping staircase, the exquisite textures in the bedrooms, the delectable cuisine in GB1 restaurant and the sumptuous surroundings of The Spa at The Grand. It's in the stunning seaviews and the warmth with which you are welcomed. It's in its innate sense of style. The magnificent Grand is a popular location for films and television shows. Coronation Street, Eastenders and Only Fools and Horses have all shot episodes in the hotel. For the complete Brighton experience, it has to be The Grand, Brighton. ... more less
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- Also Known As:
- The De Vere Grand Brighton Hotel Brighton
- De Vere Grand Brighton
- De Vere Grand Hotel Brighton
- Brighton Grand Hotel