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“Rude reception staff”
Review of The Grand Brighton

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The Grand Brighton
Ranked #9 of 44 Hotels in Brighton
Certificate of Excellence
Sydney, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Rude reception staff”
Reviewed 22 July 2014

Stayed for 2 nights 11th & 12th June 2014 - what a mistake. While the rooms are ok and the location perfect the rudeness of everyone of the staff on the front desk was astonishing. First they messed up my reservation without an apology, then they simply refused to help me locate a travel plug adaptor (I'm from Australia) and then they put me in a different room meaning we had to wait for our bags to be relocated. In contrast the staff in the bar and restaurant were perfectly fine. Hotels must realise first impressions are important - and it would be a good idea to put staff on the front desk who understand basic English. Not recommended.

Room Tip: Avoid the back of the hotel.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Keith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Crawley, United Kingdom
Level 4 Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 July 2014 via mobile

Well have to say that my wife booked this as a surprise and what an enjoyable one it was. We had a lovely room with very comfortable, king size bed and a nice sea view. The room was very comfortable and spacious with tea and coffee provided and a lovely bathroom with a very deep bath and 2 separate sinks and towelling robes provided. My wife had also booked us an aromatherapy massage in the hotel spa which was an amazing relaxing experience. Breakfast the following morning was great with a full range of cereals, fruit, toast, yoghurts, cheese, ham and usual English breakfast items as well as different fruit juices, tea and coffee. We hope to return to this hotel.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wickford, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 July 2014

Previously staying at the grand ,I thought I and my wife would return for a one night break. It was a hot July day last weekend and the room given was like a sauna! On request for a room with air conditioning I was informed that the hotel had no air con rooms at all ! The window in the room only opened about 2 inches, the bed was hard and the pillows too soft . The door had a electronic key recognition system which I had to go down to reception 3 times because I couldn't access the room. And to top it all the hair dryer didn't work! Not a problem to me my made my wife moan. After mentioning all of this at checkout manager not really interested even left my email address but no contact from hotel staff. In all an overpriced establishment and as a regular to Brighton we have stayed at a lot better hotels on the seafront for less money and better stays

Room Tip: Try the Hilton metropole!
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Wayne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weymouth, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 22 July 2014

This hotel feels as if it carries a grandeur that has been engrained for years. We went there for an afternoon tea with family and it was a great location. There was a pianist, discreet service and a lovely view over the ocean. On a critical note it feels a little jaded in places from a bedroom/ breakfast pov, or perhaps it's because it's a chain rather than independently owned, but for an afternoon of bubbly with a soft couch and some classy live music it ticked the box.

  • Stayed March 2014, travelled with family
    • Service
Helpful?
Thank Jeremy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staines, United Kingdom
Level 4 Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 22 July 2014

We visited Brighton yesterday and as usual our first stop is the bar in the Grand Hotel. As always the service was excellent and very friendly. We have stayed in the hotel on many occasions and would thoroughly recommend it although it is not the cheapest place it is well worth the cost.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Val B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Walsham, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 July 2014

My boyfriend and I have just come back from a two night stay at the grand. There's lots to love about this hotel, the cocktails (made by the amazing paddy!) were the best we have ever had. The restaurant is superb .The breakfast is really good & the staff are some of the nicest we have ever met. Unfortunately the room was not, for £200 per night it was so small & closure phobic. It was hot & all we had was a fan on the desk. We tried opening the window but it didn't really do anything. So didn't really sleep very well, I'm going back to Brighton for a few nights with some girlfriends at the end of the month. And although I will defiantly take them there for the cocktails & warm welcome. I can't say I would recommend to them us staying there tho.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Mandy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalfont St. Giles, United Kingdom
Level 5 Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 21 July 2014

Superb overnight stay, a wedding anniversary treat and a great experience from start to finish. A warm welcome, spotless refurbished room with a great sea view and one of the best Victorian staircases I've seen!. Well trained staff add to the discreet ambiance of this hotel. Brilliant room service, great breakfast - try to get a table in the front 'conservatory' for breakfast - less noisy and lovely sea view. If you park outside, it's only for unloading - we saw a traffic warden issue a ticket ( hotel staff tried to dissuade her!). Parking is easy in the Regency Square car park - if you drive down to the exit before parking, it's a v short walk to the Grand. Highly recommended experience

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grand Brighton

Property: The Grand Brighton
Address: 97-99 King's Road, Brighton BN1 2FW, England (Formerly The De Vere Grand Brighton)
Phone Number:
Region: United Kingdom > England > East Sussex > Brighton and Hove > Brighton
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Brighton
#3 Family Hotel in Brighton
#4 Business Hotel in Brighton
#5 On the Beach Hotel in Brighton
#6 Romantic Hotel in Brighton
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Grand Brighton 4*
Number of rooms: 201
Official Description (provided by the hotel):
This is a truly remarkable hotel. An iconic Victorian building, it stands centre stage on the vibrant Brighton seafront and is a local landmark. Magnificent, imposing and the epitome of luxury. This is The Grand, Brighton. Following a recent extensive refurbishment, The Grand experience is one you will never forget. It's in the splendour of the 123 step sweeping staircase, the exquisite textures in the bedrooms, the delectable cuisine in GB1 restaurant and the sumptuous surroundings of The Spa at The Grand. It's in the stunning seaviews and the warmth with which you are welcomed. It's in its innate sense of style. The magnificent Grand is a popular location for films and television shows. Coronation Street, Eastenders and Only Fools and Horses have all shot episodes in the hotel. For the complete Brighton experience, it has to be The Grand, Brighton. ... more   less 
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Also Known As:
The De Vere Grand Brighton Hotel Brighton
De Vere Grand Brighton
De Vere Grand Hotel Brighton
Brighton Grand Hotel

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