Stayed for 2 nights 11th & 12th June 2014 - what a mistake. While the rooms are ok and the location perfect the rudeness of everyone of the staff on the front desk was astonishing. First they messed up my reservation without an apology, then they simply refused to help me locate a travel plug adaptor (I'm from Australia) and then they put me in a different room meaning we had to wait for our bags to be relocated. In contrast the staff in the bar and restaurant were perfectly fine. Hotels must realise first impressions are important - and it would be a good idea to put staff on the front desk who understand basic English. Not recommended.
- Official Description (provided by the hotel):
- This is a truly remarkable hotel. An iconic Victorian building, it stands centre stage on the vibrant Brighton seafront and is a local landmark. Magnificent, imposing and the epitome of luxury. This is The Grand, Brighton. Following a recent extensive refurbishment, The Grand experience is one you will never forget. It's in the splendour of the 123 step sweeping staircase, the exquisite textures in the bedrooms, the delectable cuisine in GB1 restaurant and the sumptuous surroundings of The Spa at The Grand. It's in the stunning seaviews and the warmth with which you are welcomed. It's in its innate sense of style. The magnificent Grand is a popular location for films and television shows. Coronation Street, Eastenders and Only Fools and Horses have all shot episodes in the hotel. For the complete Brighton experience, it has to be The Grand, Brighton. ... more less
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- Also Known As:
- The De Vere Grand Brighton Hotel Brighton
- De Vere Grand Brighton
- De Vere Grand Hotel Brighton
- Brighton Grand Hotel